CONTACTS
SUBJECTS
Cell Phone Order AT&T Service for $33 Month Replace Sprint Cell Pho 04
3703 -
3703 - ..
3704 - Summary/Objective
3705 -
370501 - Follow up ref SDS 3 0000. ref SDS 2 0000.
370502 -
370503 -
370504 -
370506 - ..
3706 -
3707 -
3708 - Progress
3709 -
370901 - On 110906 Mill's cell phone acquired in 1995, seemed to fail,
370902 - ref SDS 2 LW5H, so purchased Samsung Infuse from AT&T at mall in
370903 - Danbury Connecticut. ref SDS 2 FX9M
370905 - ..
370906 - On 110908 returned Samsung Infuse cell phone to AT&T and cancelled
370907 - cell phone service. ref SDS 3 LW5H
370909 - ..
370910 - Earlier today recognized continuing need for cell phone service,
370911 - reported on 110910 0430. ref SDS 4 4T3X
370913 - ..
370914 - Drove to Concord Mall.
370916 - ..
370917 - On the upper level, there is an AT&T store near the end of the mall at
370918 - the entrance to Sears.
370920 - ..
370921 - On the lower level
370923 - ..
370924 - Walked to the other end of the mall and visited Sprint to restore cell
370925 - phone service ended last week with purchase of Samsung Infuse 4g phone
370926 - at AT&T in Danbury Connecticut. 110906 0723, ref SDS 2 EO5H, and
370927 - further following return of Samsung Infuse 4g, due to monthly cost of
370928 - $70 and mistrepresentation, reported on 110908 1322. ref SDS 3 LW5H
370930 - ..
370931 - Sprint offered to replace the prior service Millie had, with a high
370932 - priced contract that provided less service. Sprint maintained that
370933 - the prior service rate and scope is no longer provided to customers.
370935 - ..
370936 - Declined Sprint's offer. This was done in part because there have
370937 - been a lot of instances where Sprint cell phone service is not
370938 - available, e.g.......
370939 -
370940 - 1. Lafayette Reservoir - several places along the trail
370941 - Sprint service fails.
370943 - ..
370944 - 2. Kaiser Chemotherapy Infusion Clinic. We often saw
370945 - customers talking on the cell phone, but Millie could
370946 - not get a signal from Sprint on her cell phone.
370948 - ..
370949 - Walking through the mall on the ground level, came to an AT&T cell
370950 - phone sales counter located in the middle of the isle. There
370951 - supplements the AT&T sales store at the end of the corridor near
370952 - Sears, per above. ref SDS 0 LW5H
370954 - ..
370955 - Asked AT&T about renewing and modifying sales agreement on 110906
370956 - 0723. ref SDS 2 FX9M
370958 - ..
370959 - Talked to Albert and Hector.
370961 - ..
370962 - Albert said AT&T has a scope of service that is not published and
370963 - costs about $30 per month, like Millie's prior service.
370965 - ..
370966 - Decided to purchase the $30 per month cell phone service, which will
370967 - actually cost about $33 per month with taxes.
370969 - ..
370970 - He and Hector showed a myriad of phones. Asked for the phone with
370971 - clostest functinoality to Samsung Infuse 4g, discussed on 110906 0723.
370972 - ref SDS 2 9W5L Not sure, but think they said cell phones with
370973 - Android operating system can only be purchased by also purchasing cell
370974 - phone service that includes a "data plan," which increases the
370975 - monthly service charge from $33 to about $95.
370976 -
370977 - [On 120910 1104 replaced HTC Freestyle cell phone with
370978 - upgrade for $100 getting Samsung Galaxy S3 GT I9300, and
370979 - increased monthly charges for communication services by
370980 - about $23 from $33 to $56 per month. ref SDS 14 RK4F
370982 - ..
370983 - Albert showed the AT&T HTC phone that costs $100. He said it is the
370984 - closest phone in performance to the Samsung Infuse and which does not
370985 - use the Android operating system. Hector said customers get a $50
370986 - rebate, so the phone really only costs $50.
370987 -
370988 - [...below after paying for the phone, Hector explains a
370989 - rebate form will be provided when the phone is delivered
370990 - next week. ref SDS 0 ZQ6L
370992 - ..
370993 - [On 110911 1702 notified Ross wound up with new cell phone,
370994 - replacing Samsung. ref SDS 5 3P7W
370996 - ..
370997 - [On 111018 1426 Hector clarified instructions for $50
370998 - rebate - customer does not receive a letter from AT&T, but
370999 - simply mails $50 rebate form prepared today 30 days after
371000 - the date of purchase. ref SDS 8 6R9N
371002 - ..
371003 - [On 111027 1248 mailed $50 rebate form to AT&T.
371004 - ref SDS 9 QJ8Y
371006 - ..
371007 - [On 111205 0825 called AT&T on status payment $50 rebate;
371008 - received rebate transaction number 8668528617; AT&T expects
371009 - to submit payment in 6 weeks OA 120115. ref SDS 12 4P8J
371011 - ..
371012 - Explained AT&T mistakes in Danbury Connecticut placing the order for
371013 - the Samsung Infuse, and which resulted in AT&T cancelling our phone
371014 - number for the past 17 years, since 1995. Albert said they will try
371015 - to get the phone number back caused by the AT&T mistake. He and
371016 - Hector spent about 10 minutes searching for the number. They also
371017 - tried to order the original number, but the AT&T system failed.
371019 - ..
371020 - Albert said that because of mistakes that caused cancellation of the
371021 - prior order, AT&T would waive activation charges, if a new order was
371022 - placed today with AT&T. Hector said they can assign another 415
371023 - number.
371025 - ..
371026 - Agreed to these terms.
371027 -
371028 - [On 120910 1104 replaced HTC Freestyle cell phone with
371029 - upgrade for $100 getting Samsung Galaxy S3 GT I9300, and
371030 - increased monthly charges for communication services by
371031 - about $23 from $33 to $56 per month. ref SDS 14 RK4F
371033 - ..
371034 - Albert said the company does not have this product in stock, but can
371035 - get it shipped within a few days for pickup next Monday or Tuesday.
371036 - Hector will call when the shipment arrives for pickup at the store in
371037 - the mall.
371038 -
371039 - [On 110912 1239 received HTC cell phone and $50 rebate
371040 - form. ref SDS 6 VY8F
371042 - ..
371043 - [On 110912 1239 AT&T HTC cell phone power failed to stay
371044 - online. ref SDS 6 02GH
371046 - ..
371047 - [On 110912 1239 AT&T HTC cell phone repaired at Sunvalley
371048 - Mall store; battery not positioned correctly, possible
371049 - defective manufacture. online. ref SDS 6 FF8R
371051 - ..
371052 - [On 111003 1007 AT&T exchanged accessories for Samsung
371053 - Infuse cell phone that was returned to AT&T and provided
371054 - accessories for the new HTC cell phone. ref SDS 7 4W5G
371056 - ..
371057 - [On 111003 1007 continuing problem with AT&T Freestyle cell
371058 - phone; Hector changed the battery and this seemed to fix
371059 - the problem. ref SDS 7 ST6M
371061 - ..
371062 - [On 111018 1426 continuing problems with cell phone, AT&T
371063 - recommended filing for warranty replacement. ref SDS 8 IG8I
371065 - ..
371066 - [On 111027 1248 HTC Freestyle cell phone replaced by AT&T
371067 - Warranty Center in Walnut Creek to correct product defects.
371068 - ref SDS 9 KV5H
371070 - ..
371071 - [On 111027 1327 notified Hector at AT&T in Sunvalley Mall
371072 - that warranty replacement he recommended was accomplished.
371073 - ref SDS 10 MG4O
371075 - ..
371076 - [On 111106 1102 received and installed new battery.
371077 - ref SDS 11 S46M
371079 - ..
371080 - Hector prepared an invoice for the new cell phone...
371081 -
371082 - 1. AT&T
371083 - BA UMW77 Sunvalley
371084 - 118A Sunvalley Mall Space K-106
371085 - Concord, CA 94520 5801
371087 - ..
371088 - 2. Bill To:
371094 - ..
371095 - 3. Invoice................................. UMW77IN1843
371096 - Date.................................... 110910 1447
371097 - Sales Person............................ Hector Agular
371098 - Tendered by............................. Hector Agular
371099 - Tendered at............................. BA UMW77 Sunvalley
371101 - ..
371102 - 4. Product................................. DEPHCI000024
371103 - Description............................. AT&T HTC Freestyle
371104 - Tracking #.............................. 352441042368654
371105 - Quantity................................ 1
371106 - List Price.............................. $319.99
371107 - Discount %.............................. 68.75%
371108 - Total Discount.......................... $220.00
371109 - Total charge............................ $99.99
371111 - ..
371112 - 5. Product................................. ACRPNS000023
371113 - Description............................. Activation 2 year rate plan
371114 - Tracking #..............................
371115 - Quantity................................ 1
371116 - List Price.............................. $0.00
371117 - Discount %.............................. 0%
371118 - Total Discount.......................... $0.00
371119 - Total charge............................ $0.00
371121 - ..
371122 - 6. Product................................. ACRRRB000007
371123 - Description............................. 2 year Activation
371125 - Quantity................................ 1
371126 - List Price.............................. $0.00
371127 - Discount %.............................. 0%
371128 - Total Discount.......................... $0.00
371129 - Total charge............................ $0.00
371131 - ..
371132 - 7. Product................................. OTSCMI000004
371133 - Description............................. 3 GB AT&T Sim Card
371134 - Tracking #.............................. 89014104243631548563
371135 - Quantity................................ 1
371136 - List Price.............................. $25.00
371137 - Discount %.............................. 100%
371138 - Total Discount.......................... $0.00
371139 - Total charge............................ $0.00
371141 - ..
371142 - 8. Subtotal................................ $ 99.99
371143 -
371144 - Total discount applied.................. $245.00
371146 - ..
371147 - Sales tax charged on list price of...... $344.99
371148 - rather than amount paid....
371149 - County sales tax 1.5%................... 5.18
371150 - County sales tax 1.5%................... 5.18
371151 - California state tax 7.25%.............. 25.01
371153 - ..
371154 - 9. Total amount due........................ $135.36
371155 -
371157 - ..
371158 - 10. Payment cash............................ $135.36
371160 - ..
371161 - This seems like a scam. The list price can be anything, all that
371162 - matters is the price customers are willing to pay.
371163 -
371164 - 11. Terms and Conditions
371166 - ..
371167 - Hector said AT&T will provide a $50 rebate form when the phone is
371168 - delivered next week, per term discussed above. ref SDS 0 696J
371169 -
371170 - [On 110912 1239 received HTC cell phone, ref SDS 6 VY8F,
371171 - and $50 rebate form with instructions to wait for letter
371172 - from AT&T on the date to submit the rebate form.
371173 - ref SDS 6 R456
371175 - ..
371176 - [On 110912 1239 AT&T HTC cell phone power failed to stay
371177 - online. ref SDS 6 02GH
371179 - ..
371180 - [On 110912 1239 AT&T HTC cell phone repaired at Sunvalley
371181 - Mall store; battery not positioned correctly, possible
371182 - defective manufacture. online. ref SDS 6 FF8R
371184 - ..
371185 - [On 111018 1426 continuing problems with cell phone, AT&T
371186 - recommended filing for warranty replacement. ref SDS 8 IG8I
371188 - ..
371189 - [On 111018 1426 Hector clarified instructions for $50
371190 - rebate - customer does not receive a letter from AT&T, but
371191 - simply mails $50 rebate form prepared today 30 days after
371192 - the date of purchase. ref SDS 8 6R9N
371194 - ..
371195 - [On 111027 1248 mailed $50 rebate form to AT&T.
371196 - ref SDS 9 QJ8Y
371198 - ..
371199 - [On 111027 1248 HTC Freestyle cell phone replaced by AT&T
371200 - Warranty Center in Walnut Creek to correct product defects.
371201 - ref SDS 9 KV5H
371203 - ..
371204 - [On 111027 1327 notified Hector at AT&T in Sunvalley Mall
371205 - that warranty replacement he recommended was accomplished.
371206 - ref SDS 10 MG4O
371208 - ..
371209 - [On 111106 1102 received and installed new battery.
371210 - ref SDS 11 S46M
371212 - ..
371213 - [On 111205 0825 called AT&T on status payment $50 rebate;
371214 - received rebate transaction number 8668528617; AT&T expects
371215 - to submit payment in 6 weeks OA 120115. ref SDS 12 4P8J
371217 - ..
371218 - [On 120829 1438 due to continual cell phone power failures,
371219 - AT&T replaced the cell phone again, and provided new
371220 - battery and software. ref SDS 13 UE7J
371222 - ..
371223 - [On 120910 1104 replaced defective HTC Freestyle cell phone
371224 - with upgrade for $100 getting Samsung Galaxy S3 GT I9300,
371225 - and increased monthly charges for communication services by
371226 - about $23 from $33 to $56 per month. ref SDS 14 RK4F
371228 - ..
371229 - Post expense ledger...
371230 -
371233 -
371235 - ..
371236 - So, now do not have cell phone service.
371238 - ..
371239 - Next week will contact Sprint about restoring prior service, and
371240 - with an updated phone.
371241 -
371242 -
371243 -
371244 -
371246 - ..
3713 -
3714 -
3715 - 1111
3716 -
371601 - On 110912 found Internet location for...
371602 -
371603 - PhoneNSave
371604 - PO Box 4100
371605 - Oakton, VA 22124
371606 - 888-865-8100
371607 - 703-242-7745(FAX)
371608 - service@phonensave.com
371609 -
371610 - https://www.phonensave.com/freecalls_da
371612 - ..
371613 - Phonensave offers cell phone service for $13.95 per month, plus 25%
371614 - taxes, which amounts to about $18 per month.
371615 -
371616 - 1. Unlimited long distance.
371618 - ..
371619 - Why is the rate for unlimited time, and Sprint, AT&T, Verizon, etc.,
371620 - offer limited minutes??
371621 -
371622 - 2. Free calls to landline and cellular destinations
371623 -
371624 - USA
371625 - Canada
371626 - China
371627 - Hong Kong
371628 - Puerto Rico
371629 - Singapore
371630 - Thailand
371632 - ..
371633 - 3. Free calls to landline destinations only
371634 -
371635 - Many countries, but not to England/Great Briton
371636 -
371638 - ..
371639 - 4. Local Access Code Rates....
371640 -
371641 - 408 404 1514
371642 - 415 962 1721
371644 - ..
371645 - 5. You must prepay for this service with a credit card on a
371646 - monthly or yearly basis depending on the payment plan that
371647 - youchoose.
371649 - ..
371650 - 6. If you're calling a destination that is not included above,
371651 - PhoneNSave will bill your calls in 6 second increments for
371652 - connected calls only.
371654 - ..
371655 - 7. All applicable federal, state and local taxes apply. The
371656 - total amount of taxes currently vary between 22 and 25
371657 - percent depending on where you live.
371659 - ..
371660 - 8. The default billing option is paperless billing however we
371661 - can send you a paper bill for an extra $1.95 billing fee per
371662 - month.
371664 - ..
371665 - Additional services...
371666 -
371667 - 1. Direct dial long distance.
371668 -
371669 - 2. Voice or data T1s
371670 -
371671 -
371672 -
371673 -
371674 -
371675 -
371676 -
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3717 -