CONTACTS 

SUBJECTS
Visit Ross Claudia Connecticut Flight 948 Seat 11D Virgin American A

2203 -
2203 -    ..
2204 - Summary/Objective
2205 -
220501 - Follow up ref SDS 13 0000. ref SDS 8 0000.
220502 -
220503 -
220504 -
220506 -  ..
2206 -
2207 -
2208 - Background
2209 -
220901 - On 110706 0742 made reservations for flight to JFK visit Ross and
220902 - Claudia in Connectitut. ref SDS 14 FE6O
220904 -  ..
220905 - On 110718 1026 letter from Ross need to change return flight to
220906 - 110910. ref SDS 15 Z55S
220908 -  ..
220909 - On 110723 0726 changed reservation return from JFK flight 11 on 110910
220910 - 0730 arrive SFO 1050, cost $63. ref SDS 16 FE6O
220911 -
220913 -  ..
220914 - On 110823 0530 travel flight Virgin America visit Ross and Claudia in
220915 - Connecticut. ref SDS 0 HH8P
220916 -
220917 -
220919 -  ..
2210 -
2211 -
2212 - Progress
2213 -
221301 - Cab to BART cost $13 with tip.
221302 -
221304 -  ..
2214 -
2215 -
2216 - 1555
2217 -
221701 - Arrive BART
221702 -
221703 - BART ticket to SFO with return to Concord cost $21.00
221705 -         ..
221706 -        Posted expense ledger below. ref SDS 0 EG8M
221707 -
221709 -  ..
2218 -
2219 -
2220 - 1614
2221 -
222101 - Train arrives for SFO.
222102 -
222103 - Was able to get some work done on trip to SFO.
222105 -  ..
222106 - Amazing the train was almost empty, nobody standing all the way to
222107 - San Francisco.
222109 -  ..
222110 - Arrived at Embarcadero Station, expected big flood of passengers, but
222111 - hardly anybody boarded in the middle of San Francisco at all 4
222112 - stations during rush hour.
222113 -
222114 -
222115 -
222117 -  ..
2222 -
2223 -
2224 - 1715
2225 -
222501 - Arrive SFO.  Very few passengers, also unexpected.
222502 -
222503 - Take escalator to next level and catch airport train to terminal #2
222504 - for Virgin Airlines.
222506 -  ..
222507 - Visited with Kevin at Virgin passenger check-in.
222509 -  ..
222510 - Submitted driver's license and credit card to verify ticketing.
222512 -  ..
222513 - Checked bag through to JFK at additional cost $25.
222515 -  ..
222516 - Kevin asked about upgrading seat for more leg room, he said it costs
222517 - $129 for something like the "Main Cabin," and this includes the cost
222518 - of checking the bag.  This change in the flight order increases
222519 - expenses for trip, originally posted on 110706 0742. ref SDS 13 EG8M
222520 - and updated a few weeks later on 110723 0726. ref SDS 16 EG8M
222522 -  ..
222523 - Decided to upgrade for the flight from LA to JFK, so it will be
222524 - easier to sleep.
222526 -  ..
222527 - Kevin offered several alternate seating, and explained availability
222528 - for window and isle.  Chose Isle.
222530 -  ..
222531 - Kevin suggested getting a bulkhead seat that has more leg room.
222533 -  ..
222534 - Agreed to this.
222536 -  ..
222537 - Kevin then asked for $299, i.e., $300.
222539 -  ..
222540 - Initially paid cash.
222542 -  ..
222543 - While Kevin worked on Virgin America computer system to change the
222544 - reservation, asked why the cost is $300, since it seemed like the
222545 - quote was only $129?  What happened to $129? ref SDS 0 SQ68
222547 -  ..
222548 - Kevin explained that he placed the order for first class seating.
222550 -  ..
222551 - He showed a picture on the wall of a large reclining seat, and
222552 - mentioned other amenities that come with first class.
222554 -  ..
222555 - Asked Kevin again how the price went from $129 to $300?
222557 -  ..
222558 - Kevin said that choosing the bulkhead seat is 1st class.  He offered
222559 - to switch to the seat that costs an additional $129 rather than $300,
222560 - and said the $129 seat has ample extra room to facilitate sleep, and
222561 - some amenities, including free baggage check.
222563 -  ..
222564 - Decided to forego 1st class, and pay the $129, rather than the $300.
222566 -  ..
222567 - Took Kevin another 15 or 20 minutes to correct the transaction.
222569 -  ..
222570 - Kevin returned the $300.  Paid the extra $129 on the credit card, per
222571 - below. ref SDS 0 FF39
222573 -  ..
222574 - Thanked Kevin for excellent service, and commended Virgin America
222575 - sales training that deftly applies bait and switch techniques
222576 - comparable to the most polished shell game practitioners.
222578 -  ..
222579 - Kevin said that upgrading seating gives passengers priority/express
222580 - boarding priveleges.  He stamped the ticket "Priority."
222582 -  ..
222583 - Virgin America Airlines...
222584 -
222585 -        Virgin America Airlines....
222586 -
222587 -              http://www.virginamerica.com
222589 -  ..
222590 - Reservations for...
222591 -
222592 -            Virgin America
222593 -            Depart SFO........948...11D..... 110823 2035
222594 -            Arrive LAX...................... 110823 2155
222595 -            Depart LAX........420...10D..... 110823 2340
222596 -            Arrive JFK...................... 110824 0750
222598 -             ..
222599 -            Price........................................... $370.10
222600 -            Price change return 110913 to 110910............ $ 67.00
222601 -            Price upgrade seat LAX to JFK................... $129.00
222603 -             ..
222604 -            Total........................................... $566.10
222606 -             ..
222607 -            Depart JFK........11....13D..... 110910 0730
222608 -            Arrive SFO...................... 110910 1050
222610 -  ..
222611 - Bought cashews and peanuts for flight..................... $ 7.00
222613 -  ..
222614 - Bought 2 cokes for working waiting for flight.............   8,00
222615 -
222617 -  ..
222618 - Update expense ledger on 110723 0726. ref SDS 16 EG8M
222620 -  ..
222621 - Posting expense ledger...
222622 -
222626 -  ..
222627 - Payment history.....
222628 -
222629 -            110823...Virgin ....................129.00...... ref SDS 0 6U81
222630 -            110723...Virgin .................... 63.21...... ref SDS 16 6U81
222631 -            110706...Virgin ....................370.10...... ref SDS 14 6U81
222632 -            101110...Virgin.....................239.42...... ref SDS 8 RH5I
222633 -            100816...UAL........................576.80...... ref SDS 1 4T49
222634 -
222635 -
222636 -
222638 -  ..
222639 - Paid VAA with Wells Fargo debit card...
222640 -
222641 -            Paid............................. $129.00..... ref SDS 0 7757
222642 -            Reference........................ - none -
222643 -            Send on.......................... 110823
222644 -            Deliver on....................... 110823
222645 -
222646 -
222648 -  ..
2227 -
2228 -
2229 - 1919
2230 -
223001 - Working in terminal at gate 54b plane departs 2035.
223002 -
223003 - Terminal is nearly empty.  This is a completely different experience
223004 - from taking same flight last year to visit Ross and Claudia, when the
223005 - terminal was very crowded, and took long time to get through
223006 - security.  Today, took about 5 minutes.
223007 -
223008 -
223010 -  ..
2231 -
2232 -
2233 - 2003
2234 -
223401 - Boarding flight 942.
223402 -
223404 -  ..
2235 -
2236 -
2237 - 2045
2238 -
223801 - Take-off after 10 minute delay.
223802 -
223804 -  ..
2239 -
2240 -
2241 - 2145
2242 -
224201 - Land LAX, and deplane.
224202 -
224203 - Find gate 34 flight 420.
224205 -  ..
224206 - Working at LAX on this record.
224207 -
224209 -  ..
2243 -
2244 -
2245 - 2310
2246 -
224601 - Board flight 420.
224602 -
224603 - Kaitland, stewardess, explains benefits of $129 - extra leg room,
224604 - free movies, free food and drinks.
224606 -  ..
224607 - Leg room beneficial.
224609 -  ..
224610 - Empthy middle seat also beneficial, but that is luck.
224612 -  ..
224613 - Kaitland also explains three prong plug for external power supply
224614 - c16.
224615 -
224616 -
224618 -  ..
2247 -
2248 -
2249 - 2355
2250 -
225001 - Flight 420 enroute to JFK.
225002 -
225003 - Cannot connect power supply to electrical connection beneath seat,
225004 - demonstrated by Kaitland.  She finally plugs cable into power outlet.
225005 -
225007 -  ..
2251 -
2252 -
2253 - 0024
2254 -
225401 - Working during flight.
225402 -
225403 - Biggest problem so far...
225405 -  ..
225406 - Mouse surface sensitive system fails on cabin trays.  Works okay on
225407 - adjacent seat, but that is more awkward than using the adjacent drop
225408 - down table.  Had same problem at SFO using the table setup with
225409 - electrical outlets.  The surface failed to support mouse technology.
225411 -  ..
225412 - Doesn't look like onboard power supply is working for c16.  When
225413 - this was plugged into c16, there was a notice of hardware installed,
225414 - which suggests the system was configuring something for this onboard
225415 - power connection.
225416 -
225418 -  ..
2255 -
2256 -
2257 - 0035
2258 -
225801 - Kaitland changed the plug connection; this got onboard power supply
225802 - to work correctly, so the battery is charging and don't have to
225803 - worry about changing the battery.
225805 -  ..
225806 - Another major problem, and it is a mystery, is why some records were
225807 - transferred from c17 to c16, and others were not, reported in another
225808 - record on 110823 1928. ref SDS 17 5M5G
225810 -  ..
225811 - Tried to order sandwich and a drink.
225813 -  ..
225814 - Kaitland helped with using Virgin inflight ordering system online.
225816 -  ..
225817 - Turned out that cannot order ham and cheese sandwich on rye.  Can
225818 - only order what is listed on the online system.
225820 -  ..
225821 - Noticed the passenger in the window seat, 10F, was enjoying what
225822 - looked like a good sandwich.  Asked Kaitland to order one for me.
225824 -  ..
225825 - Kaitland advised there is a limited supply of such sandwiches, and
225826 - that passenger placed an order online earlier.  At this time 0039,
225827 - these sandwiches have all been ordered.  None of the other menu
225828 - choices seem appealing at 0030 in the morning.
225830 -  ..
225831 - Asked another stewardess how to commend stewardess support?
225832 - She said to write Virgin America at...
225833 -
225834 -                  guestcare@virginamerica.com
225836 -  ..
225837 - Had to vodka tonics.  Helps to sleep.
225838 -
225839 -
225841 -  ..
2259 -
2260 -
2261 - 0750
2262 -
226201 - Arrive JFK.
226202 -
226203 -
226204 -
226205 -
226206 -
226207 -
226208 -
2263 -