Welch Company
San Francisco, CA
S U M M A R Y
DIARY: August 16, 2010 06:07 AM Monday;
Rod Welch
Ross and Claudia welcome visit on Aug 28th for a few weeks.
1...Summary/Objective
..............
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CONTACTS
SUBJECTS
Visit Ross Claudia Connecticut Travel Arrangements UAL Payment $551.
0503 -
0503 - ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 19 0000. ref SDS 17 0000.
050502 -
050503 -
050504 -
050505 -
050507 - ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 100729 0510 at 1700 Millie died with her family and friends at her
050902 - bedside. ref SDS 4 EK4I
050904 - ..
050905 - On 100731 2221 memoriam celebrating and honoring Millie's life
050906 - submitted to family, friends, co-workers. ref SDS 7 RJ5H
050908 - ..
050909 - On 100807 1300 memorial services for Millie at Ron and Kim's in
050910 - Clayton, ref SDS 10 RJ5H, extending memoriam on ending Millie's time,
050911 - reported, 100731 2221, ref SDS 7 RJ5H
050913 - ..
050914 - On 100808 1217 Millie's children packing her clothing into black bags
050915 - for donating to Hospice. ref SDS 12 WB7O Found pearl earring in back
050916 - seat of car; could be one missing for some months. ref SDS 12 LH6L
050918 - ..
050919 - On 100808 1234 letter from Karen asking about services for Millie on
050920 - 100807 at Ron and Kim's and reporting the family in Colorado also held
050921 - services for Millie. ref SDS 13 Q67M
050923 - ..
050924 - On 100808 1839 letter to Pam reporting pearl earring found this
050925 - afternoon is now missing again; did the girls take it. ref SDS 14 WB7O
050927 - ..
050928 - On 100809 0811 letter to friends and family transmitting record of
050929 - memorial services for Millie on 100807. ref SDS 15 WB7O
050931 - ..
050932 - On 100809 1218 letter from Kim notifying that the kids plan to remove
050933 - Millie's belongings on 100822. ref SDS 16 WB7O
050935 - ..
050936 - On 100809 1321 letter from Ross appreciated memorial services for
050937 - Millie. ref SDS 17 WB7O
050939 - ..
050940 - Called Ross about visiting in a week or two. ref SDS 19 WB7O
050941 - Submitted confirming letter. ref SDS 19 JV6N
050943 - ..
050944 - On 100816 0607 letter from Ross on visiting at the end of August.
050945 - ref SDS 0 WB7O, checked flight times and fares on the Internet; there
050946 - is a lot of data that takes a lot of time for comparing trade-offs,
050947 - and verification. ref SDS 0 HV6M Called UAL and made reservations for
050948 - trip to visit Ross and Claudia. ref SDS 0 VJ43 Received E-ticket that
050949 - can be printed for boarding the flight. ref SDS 0 M15F
050950 -
050951 -
050952 -
050953 -
050955 - ..
0510 -
0511 -
0512 - Progress
0513 -
051301 - Received letter from Ross saying...
051302 -
051303 - 1. Subject: Re: Visit End of August??
051304 - Date: Mon, 16 Aug 2010 05:18:06 -0600
051309 - ..
051310 - 2. By all means come for as long as your schedule permits! [...
051311 - responding to letter last night discussing a visit on 100828,
051312 - the day after surgery at the VA. 100815 1645, ref SDS 19
051313 - 5W4X...] Let us know what your flight info is so we can be
051314 - ready to get you from the airport. LGA, JFK, HPN, as well as
051315 - Stuart in NY and Hartford in CT are all close. We can't
051316 - wait!!!
051317 -
051318 - [On 100817 0003 letter notify Ross transmitting itinerary
051319 - for visit leaving SFO 100828 1000, and arrive 100829 0700.
051320 - ref SDS 21 WB7O
051322 - ..
051323 - 3. See you soon.
051324 -
051329 -
051330 -
051332 - ..
0514 -
0515 -
0516 - 1237
0517 -
051701 - First transferred $1,000 from savings to checking to pay for the
051702 - ticket with debit card, per the record this morning. 100816 1238,
051703 - ref SDS 20 KD5I
051705 - ..
051706 - Spent much of the day wading through endless Internet locations and
051707 - resolving problems manipulating online flight schedules and pricing.
051708 - Some this is due to variance and defects in web browser technology.
051709 - Interent vendors fit so much data into small spaces that fields
051710 - overlap; popups that seem efficient cause delays by obscuring other
051711 - data needed for comparison and verification. Some popups cannot be
051712 - easily suppressed. There is a lot of duplication from multiple
051713 - vendors competing to get a booking. This makes booking airfares
051714 - online confusing, slow, and ponderous.
051716 - ..
051717 - Doing this Internet research did find following flights...
051719 - ..
051720 - Flight Depart Arrive Cost
051722 - ..
051723 - UAL #34 100828 2224 100829 0700 $499.21
051724 - non-stop
051726 - ..
051727 - UAL #5
051728 - non-stop 100911 0700 100911 1036
051729 -
051731 - ..
051732 - UAL #892 100828 1400 100829 2248 $499.21
051733 - non-stop
051735 - ..
051736 - UAL #15
051737 - non-stop 100911 1430 100911 1759
051738 -
051739 - *******************************************************************
051740 -
051741 - US Airways #404
051742 - 1-stop 100828 2220 100829 1127 $427.29
051744 - ..
051745 - US Airways #1447
051746 - 1-stop 100911 1205 100911 2041
051747 -
051749 - ..
051750 - US Airways #404
051751 - 1-stop 100828 2220 100829 1127 $418.49
051753 - ..
051754 - American #AA 59
051755 - non-stop 100911 0650 100911 1020
051757 - ..
051758 - Finally gave up and looked for a telephone number to call UAl.
051760 - ..
051761 - Could not find a telephone number online for UAL, so...
051763 - ..
051764 - Called 411 and got numbers for...
051765 -
051766 - 800 864 8331 UAL
051767 - 800 433 7300 AA
051768 - 800 221 1212 Delta
051770 - ..
051771 - Calling UAL yielded a tape recorded voice asking questions, which
051772 - needed to be asked of a reservation agent.
051774 - ..
051775 - Somehow eventually was able to speak with a ticket agent...
051777 - ..
051778 - Talked to Fred.
051780 - ..
051781 - Fred explained the only way customers can call UAL and speak with him
051782 - and colleagues to buy UAL services is to dial the UAL number and say
051783 - "agent" twice in a row. Otherwise, customers will never get to an
051784 - agent to buy anything.
051786 - ..
051787 - Discussed date and times for flights.
051789 - ..
051790 - Fred initially quoted $650 for economy round trip from SFO to JFK.
051791 - With fees and taxes this was about $720, which seemed high compared to
051792 - findings earlier today, per above. ref SDS 0 PE8M
051794 - ..
051795 - We reviewed research showing UAL flights 34 and 5, cost $499.21. Fred
051796 - found these flights in UAl records. He advised that UAL charges
051797 - customers $25 for telephone support making reservations.
051799 - ..
051800 - This makes total charges for the transaction including taxes and
051801 - fees...
051802 -
051803 - $551.40
051805 - ..
051806 - Fred said that if he makes the reservation during the call, UAL
051807 - charges another $25 for his time. This makes the total...
051808 -
051809 - Ticket.................................. $551.40
051810 - Sales fee............................... $ 25.40
051811 - --------
051812 - Total for airfare....................... $576.80
051813 -
051815 - ..
051816 - Paid this amount with Wells Fargo debit card.
051818 - ..
051819 - Baggage is paid at the
051820 - airport................ 25.00
051821 -
051822 - [On 100828 1830 seem to have paid another $25 for baggage
051823 - at the airport. ref SDS 22 1O7U
051825 - ..
051826 - Changes to the ticket
051827 - will cost.............. 150.00
051828 -
051829 - $150 to change return ticket.
051831 - ..
051832 - There are a lot of cheaper flights seemingly presented online, but
051833 - encounted a great many deadends and problems using online reservation
051834 - tools to execute a transaction.
051835 -
051836 -
051837 -
051838 -
051839 -
051841 - ..
0519 -
0520 -
0521 - 2241
0522 -
052201 - Received letter from UAL with flight ticket transaction...
052202 -
052203 - 1. Subject: Your E-Mail Confirmation from United P****U
052204 - Date: 17 Aug 2010 03:56:17 +0000
052211 - ..
052212 - 2. E-ticket receipt & travel itinerary
052214 - ..
052215 - 3. Thank you for choosing United. Your E-TicketŪ has been issued.
052216 - Please review and print your itinerary and receipt.
052218 - ..
052219 - 4. Travel itinerary
052220 -
052221 - SAN FRANCISCO to NYC/JFK
052222 - Departing Saturday........................... August 28, 2010 1024 PM
052223 - Arrive JFK Sunday............................ August 29, 2010 0700 AM
052224 - UNITED 34................................... Economy Nonstop
052225 - Seat(s):
052226 - Equip........................................ 757
052227 - MP miles..................................... 2586
052228 - In-Flight services:
052229 - Meal:
052230 -
052231 - [On 100817 0003 letter notify Ross transmitting itinerary
052232 - for visit leaving SFO 100828 1000, and arrive 100829 0700.
052233 - ref SDS 21 WB7O
052235 - ..
052236 - NYC/JFK to SAN FRANCISCO
052237 - Departing Saturday........................... September 11, 2010 1100 AM
052238 - Arrive SAN FRANCISCO Saturday................ September 11, 2010 0223 PM
052239 - UNITED 642.................................. Economy Nonstop
052240 - Seat(s):
052241 - Equip........................................ 757
052242 - MP miles..................................... 2586
052243 - In-Flight services:
052244 - Meal......................................... MEALS FOR SALE
052246 - ..
052247 - 5. E-ticket receipt...
052248 -
052270 - ..
052271 - This aligns with Fred's quote this evening. ref SDS 0 4T55
052273 - ..
052274 - 6. Fare details: Fare Basis SA14HS
052276 - ..
052277 - 7. FC 28AUG SFO UA NYC 307.91QA7GN UA SFO 185.12SA14HS
052278 - USD493.03END ZPSFOJFK XT 7.40ZP 5.00AY 9.00XFSFO4.5JFK4.5
052280 - ..
052281 - 8. TICKET IS NON-REFUNDABLE. SUBJECT TO CHANGE FEE AND FARE
052282 - DIFFERENCE ON CHANGES MADE.
052284 - ..
052285 - 9. CANCEL BY FLIGHT TIME OR RESERVATION WILL BE CANCELED AND
052286 - TICKET HAS NO REMAINING VALUE.
052288 - ..
052289 - 10. Payment information:
052290 - BAXXXXXXXXXXXX0099..........$551.40USD
052292 - ..
052293 - 11. Airline tickets are non-transferable. The name on your ticket
052294 - must match the name on your government issued photo I.D.
052295 - presented at time of check-in.
052297 - ..
052298 - 12. Passengers traveling on United Airlines (UA) carriers are
052299 - subject to United's contract of carriage, which is available
052300 - for download at united.com. The contract of carriage governs
052301 - matters such as:
052302 -
052303 - 1. Check-in requirements for domestic and international
052304 - travel, including information about when service may be
052305 - refused;
052307 - ..
052308 - 2. Limits on liability for delay, damage or loss of baggage,
052309 - including fragile or perishable goods;
052311 - ..
052312 - 3. Claims Restrictions, including time periods within which a
052313 - passenger must file a claim or bring an action against the
052314 - UA Carrier;
052316 - ..
052317 - 4. The UA Carriers' rights and limits on liability for delay
052318 - or failure to perform service, including schedule changes,
052319 - rerouting and substitution of alternate air carrier,
052320 - aircraft or mode of travel;
052322 - ..
052323 - 5. Rules on overbooking and reconfirmation of reservations;
052324 - and
052326 - ..
052327 - 6. Baggage policies, including carry-on allowances and size
052328 - and weight restrictions for checked bags.
052330 - ..
052331 - 7. Ticket rules: Ticket validity is based on fare and point
052332 - of origin. Refundable tickets are valid for one year from
052333 - date of issue. Nonrefundable tickets are valid as issued
052334 - and, for travel originating in the U.S., will lose
052335 - remaining value if changes are not made prior to your
052336 - originally scheduled departure time on your current
052337 - ticketed travel dates. Certain fees/changes may also
052338 - apply.
052340 - ..
052341 - 8. International travel: Be sure to bring a copy of your
052342 - E-ticket receipt to the airport along with your passport
052343 - and any other required travel documents. International
052344 - travel information such as State Department advisories and
052345 - visa information can be found through the united.com Travel
052346 - Requirements page.
052348 - ..
052349 - 9. Important travel tips: Please visit the Traveler Guide
052350 - page at united.com for updated baggage policies,
052351 - information about online and airport check-in, security
052352 - screening procedures, flight status, airport maps,
052353 - information for customers with special needs, in-flight
052354 - movie schedules and more.
052356 - ..
052357 - 13. If you would like to view or modify your itinerary, please
052358 - visit www.united.com where you can also:
052359 -
052360 - 1. access your Mileage PlusŪ account
052361 - 2. check flight status
052362 - 3. check in for your flight (within 24 hours of departure)
052363 - 4. View travel guidelines
052364 - 5. and more
052366 - ..
052367 - 14. Contact United Customer Relations
052369 - ..
052370 - To provide comments or file a complaint about United's
052371 - scheduled flight service, please visit
052372 - united.com/contactcustomerrelations.
052374 - ..
052375 - 15. To Ensure Mileage Plus Credit
052377 - ..
052378 - Be sure to include your Mileage Plus number in your reservation and keep your
052379 - original boarding pass and E-Ticket receipt until all flights are credited.
052381 - ..
052382 - United carrier passenger notices
052384 - ..
052385 - 16. 2010 United Air Lines, Inc
052386 -
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052388 -
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052391 -
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052396 -
0524 -