CONTACTS 

SUBJECTS
Drive Home Safe AT&T Fixed Telephone Service Water Heater Failed Pe    16

1903 -
1903 -    ..
1904 - Summary/Objective
1905 -
190501 - Follow up ref SDS 6 0000. ref SDS 5 0000.
190502 -
190503 -
190504 -
190505 -
190506 -
190507 -
190509 -  ..
1906 -
1907 -
1908 - Progress
1909 -
190901 - Letter to Kathy saying...
190902 -
190903 -    1.  Subject: Re: Success w/AT&T
190904 -        Date: Sat, 05 Feb 2011 00:59:59 -0800
190911 -         ..
190912 -    2.  Glad your drive home yesterday went well, without heavy
190913 -        traffic.   Wonderful, too, that AT&T has your phone service up
190914 -        and running again.  [...responding to Kathy's letter yesterday
190915 -        on 110204 2248. ref SDS 9 PD5J
190917 -         ..
190918 -    3.  Bad news - yesterday evening discovered water heater broken and
190919 -        would cost $1,200 to fix. [...reported on 110204 1030.
190920 -        ref SDS 7 T65H...]  Good news this morning discovered the unit
190921 -        is under warranty and all costs are paid. [...reported on
190922 -        110204 1030. ref SDS 7 UV5I...]  Bad news - after work was
190923 -        performed customer was billed for "minor costs," which wound up
190924 -        being $500. [...also on 110204 1030. ref SDS 7 AG8F...]
190926 -         ..
190927 -    4.  Good news - hot water works better than in past 6 months - it
190928 -        had been failing gradually, but didn't realize there was a
190929 -        problem until yesterday afternoon. [...reported on 110204 1030.
190930 -        ref SDS 7 147K...]
190931 -
190932 -            [On 110209 2337 Kathy said her water bill went down after
190933 -            installing a new water heater. ref SDS 10 PD5J
190935 -         ..
190936 -    5.  Will investigate further the $500 charge, some of it seems
190937 -        flaky. [...reported on 110204 1030. ref SDS 7 TF8M...]
190939 -         ..
190940 -    6.  Got a letter from Pam, Mil's daughter, today saying that she
190941 -        and Kim are going on a marathon charity hike to raise money for
190942 -        cancer research [...reported on 110204 1052. ref SDS 8 FP5G...]
190943 -        to honor Kim's late husband, Ron - Mil's son.  Amazing that
190944 -        folks expend endless energy requesting charity contributions,
190945 -        then train, and in this case do a 25 mile hike, but won't lift
190946 -        a finger to help the poor patient when they need it to live.
190947 -        It is a "big deal" if years of cancer research costing billions
190948 -        of dollars yields a drug that extends life by 3 or 4 months.
190949 -        Good case management costs thousands and extends life for
190950 -        years.
190952 -         ..
190953 -    7.  Before you left yesterday, we chatted briefly about Kaiser
190954 -        refusing to order prescribed care for Millie. [...reported in
190955 -        the record on 110203 1130. ref SDS 6 AI5I...]  This is
190956 -        explained in an appeal filed after Kaiser refused to provide
190957 -        care last year on July 13, when there was still time for her to
190958 -        recover. ref SDS 1 036C
190959 -
190960 -            [On 110209 2337 Kathy reported reading Millie's appeal, and
190961 -            notes frustration that doctors would not listen.
190962 -            ref SDS 10 UX43
190964 -         ..
190965 -    8.  The main analysis is at para 7 and 8.
190967 -         ..
190968 -    9.  Have a good weekend.
190969 -
190973 -
190974 -
190975 -
190976 -
190977 -
190978 -
190979 -
190980 -
1910 -