CONTACTS 

SUBJECTS
Wells Fargo Online Bank Ebill System Problems Invoice Sprint Payment

2003 -
2003 -    ..
2004 - Summary/Objective
2005 -
200501 - Follow up ref SDS 5 0000, ref SDS 3 0000.
200502 -
200503 -
200504 -
200506 -  ..
2006 -
2007 -
2008 - Progress
2009 -
200901 - Called Wells Fargo
200902 -
200903 -                    800-956-4442
200905 -  ..
200906 - Case ID.......................... 2116989
200908 -  ..
200909 - On 101206, called Wells Fargo and discussed problems, ref SDS 5 E65I,
200910 - reported to the bank on 101203 2006. ref SDS 3 E65I
200912 -  ..
200913 - At that time, recognized that ebills were not received, because the
200914 - accounts had not been setup due to ignorance about the meaning of
200915 - choices offered on the Wells Fargo bank system.  As well at that time,
200916 - this problem was corrected by the customer. ref SDS 5 NG71
200918 -  ..
200919 - Further on 101206, talked to Antonia, who amended the complaint filed
200920 - on 101206, to investigate why the customer did not receive a letter
200921 - notifying that payment is due to Gerry for the rent, ref SDS 5 PP6Y,
200922 - as related in the record on 101203 2006. ref SDS 3 VH4L
200924 -  ..
200925 - Today, received a letter from Wells Fargo saying...
200926 -
200927 -    1.  Subject: Information on your Bill Pay Inquiry - Case # 2116989
200928 -        Date: Thu, 16 Dec 2010 15:52:41 GMT
200932 -         ..
200933 -    2.  A response to the inquiry you recently sent us is now available
200934 -        in your Bill Pay Notices inbox.
200936 -         ..
200937 -    3.  To view the message, sign on to Wells Fargo Online and click
200938 -        the Bill Pay tab on the Account Summary page. Then click on the
200939 -        Notices tab on the Bill Pay Overview screen.
200941 -         ..
200942 -    4.  The Bill Pay Notices inbox is the most reliable, secure way for
200943 -        you to receive messages from Wells Fargo.  Messages are
200944 -        accessed through your secure online session, which ensures that
200945 -        any information sent to you cannot be viewed by anyone else.
200947 -         ..
200948 -    5.  Sincerely,
200949 -        Wells Fargo Bill Pay
200950 -        Online Customer Service
200952 -         ..
200953 -    6.  Please do not reply to this automated message.
200955 -  ..
200956 - This takes a lot of time to open the Wells Fargo online banking
200957 - system and navigate to....
200958 -
200959 -        Bill Pay
200960 -            Notices
200962 -  ..
200963 - This section lists 4 notices...
200964 -
200965 -    1.  101216  Information on your Bill Pay Inquiry - Case #2116989........ ref SDS 0 FP87
200966 -    2.  101208  Pacific Gas & Electric (PG&E): eBill - Now Active........... ref SDS 0 6K3O
200967 -    3.  101208  Change in Biller Account.................................... ref SDS 0 ZR7L
200968 -    4.  101203  Information on your Bill Pay Inquiry - Case #2116989........ ref SDS 0 VL4L
200969 -
200971 -  ..
200972 - Wells Fargo's report listed 4th, but which was issued 1st, says...
200973 -
200974 -    1.  Date:  12/03/2010
200975 -        Subject:  Information on your Bill Pay Inquiry - Case # 2116989
200976 -        2/03/2010
200977 -        Case ID:             2116989
200978 -        Biller Name:         Sprint
200979 -        Bill Reference No:   20101129130559926837
200984 -         ..
200985 -    2.  Thank you for your recent inquiry regarding your online bill
200986 -        from Sprint.  We welcome the opportunity to address your
200987 -        concerns and we're working with Sprint to resolve the issue.
200988 -        We will keep you posted on the status and will notify you as
200989 -        soon as the claim is resolved.
200991 -         ..
200992 -    3.  If you have any questions, or need assistance, please send us
200993 -        an email by selecting "Contact Us", or call us anytime at
200994 -        1-800-956-4442.
200996 -         ..
200997 -    4.  Sincerely,
200998 -        Online Customer Service
200999 -
201001 -  ..
201002 - Wells Fargo's report listed 3rd, but which was issued 2nd, says...
201003 -
201004 -    1.  Date:  12/08/2010
201005 -        Subject:  Change in Biller Account
201006 -
201007 -    2.  PACIFIC GAS & ELECTRIC (PG&E) has notified us of the following
201008 -        change to your account number with them.
201009 -
201010 -            Biller name (Nickname):
201011 -
201012 -                PACIFIC GAS & ELECTRIC (PG&E) (PACIFIC GAS & EL)
201014 -             ..
201015 -            Old account #:  66498394478
201016 -            New account #:  6649839447
201018 -  ..
201019 - The account number entered into Wells Fargo online banking system for
201020 - PG&E aligns with telecon changing billing information for the account
201021 - on 101012 1649. ref SDS 2 E87I
201023 -  ..
201024 - Change in the account number appears to remove the -8 applied by PG&E
201025 - for the prior billings for Millie.
201027 -  ..
201028 - What is the significance of this change?
201030 -  ..
201031 - Letter from Wells Fargo continues...
201032 -
201033 -    3.  For your convenience, all pending and future payments will
201034 -        show the new account number.  There are no additional changes
201035 -        you need to make to your Bill Pay service.
201037 -         ..
201038 -    4.  If you have any questions about this change, please contact
201039 -        your biller at the number provided on your latest bill.
201040 -
201042 -  ..
2011 -
2012 -
2013 - 0105
2014 -
201401 - Called PG&E at...
201402 -
201403 -                     800 743 5000
201405 -  ..
201406 - Talked to Virginia.
201408 -  ..
201409 - She advised that PG&E dropped the -8 on the account because it is not
201410 - needed for customers who pay online, as with Wells Fargo in this case.
201412 -  ..
201413 - This change has no effect on the any aspect of the agreement between
201414 - the customer and PG&E.
201415 -
201417 -  ..
201418 - Wells Fargo's report listed 2nd, but which was issued 3rd, says...
201419 -
201420 -    1.  Date:  12/08/2010
201421 -        Subject:  PACIFIC GAS & ELECTRIC (PG&E): eBill - Now Active
201422 -
201423 -    2.  As you requested, you will now receive electronic bills
201424 -        (eBills) for the following payee.  You should receive your next
201425 -        bill for this account online.
201426 -
201427 -            Payee Name (Nickname):  PACIFIC GAS & ELECTRIC (PG&E)
201428 -            (PACIFIC GAS & EL)
201429 -            Account Number:  6649839447
201431 -         ..
201432 -    3.  To set up automatic payments or email notifications for this
201433 -        eBill, go to Payees and click on the name of this payee.
201434 -
201435 -        1.  Click the Edit link to the right of Payment Details on
201436 -            the ee Details page to set up automatic payments.
201438 -             ..
201439 -        2.  Click the Edit link to the right of Notifications on the
201440 -            Payee Details page to set up email notifications.
201442 -         ..
201443 -    4.  Note:  Signing up for eBills may not change your current
201444 -        statement delivery method.  Please refer to your agreement with
201445 -        your payee for details.
201447 -  ..
201448 - This was done on 101206 1306. ref SDS 5 E65I
201450 -  ..
201451 - Letter from Wells Fargo continues...
201452 -
201453 -    5.  If you have questions about your bills, please refer to the
201454 -        contact information on your bill.  For other questions, Wells
201455 -        Fargo Online Customer Service is available 24 hours a day, 7
201456 -        days a week at 1-800-956-4442 or by secure email.
201458 -         ..
201459 -    6.  Sincerely,
201460 -
201461 -        Wells Fargo Online Customer Service
201462 -
201463 -
201465 -  ..
201466 - Wells Fargo's report listed 1st, but which was issued 4th, says...
201467 -
201468 -    1.  Date:  12/16/2010
201469 -        Subject:  Information on your Bill Pay Inquiry - Case # 2116989
201470 -        December 16, 2010
201471 -        Case ID:                 2116989
201472 -        Payee Name:              Sprint PCS
201473 -        Payment Amount:          $0.00
201474 -        Payment Reference No:
201475 -        Schedule Date:
201477 -         ..
201480 -         ..
201481 -    2.  Thank you for your recent inquiry about one of your eBills. We
201482 -        welcome the opportunity to address your concerns.
201484 -         ..
201485 -    3.  Wells Fargo takes instructions directly from the billers to
201486 -        determine when the bill is to be made available on the eBills
201487 -        screen. Your Sprint PCS bill was received and made available
201488 -        by Wells Fargo on 11/30/2010 with the following information:
201490 -         ..
201491 -    4.  Amount Due: $67.71
201492 -        Due Date: 12/14/2010
201494 -         ..
201495 -    5.  Therefore, enough time was allowed to make the payment on time.
201496 -        If you have experienced a different technical problem, please
201497 -        contact our Online Technical Support staff at 800-956-4442.
201498 -        They are available from 7:00 AM to 9 PM (Pacific Time) seven
201499 -        days a week.  We hope this information is helpful.  At this
201500 -        time, we are closing this claim.
201502 -  ..
201503 - This issue was resolved on 101206 1306. ref SDS 5 E65I
201505 -  ..
201506 - Letter from Wells Fargo continues...
201507 -
201508 -    6.  If you have any questions, or need further information about
201509 -        your claim, please select "Contact Us" from the top of any
201510 -        Bill Pay screen to send us an email; or you may call one of
201511 -        our Bill Pay Specialists anytime at 1-800-956-4442. In
201512 -        addition, you may be entitled to receive a copy of any
201513 -        document we relied upon during our investigation of this
201514 -        matter. Any documents you request will be sent by US mail to
201515 -        the address listed in your Bill Pay user profile. Please
201516 -        provide your Case ID # 2116989 when requesting information.
201517 -
201518 -
2016 -

SUBJECTS
Default Null Subject Account for Blank Record

2103 -
210401 -  ..
210402 - Electronic Notice of Billing Owed to Gerry
210403 -
210404 - For some reason, Wells Fargo has not explained why electronic notice
210405 - requested for Gerry has not been issued, based on amended complaint
210406 - filed with Antonia on 101206 1306. ref SDS 5 PP6Y
210408 -  ..
210409 - Additionally, Wells Fargo advised the customer would be called to
210410 - discuss these issues, reported on 101203 2006. ref SDS 3 VH4L
210412 -  ..
210413 - Submitted a letter to the bank asking about this issue, and linked to
210414 - this record.
210415 -
210416 -            [On 101217 0948 received call from Vernon at the bank
210417 -            investigating this problem. ref SDS 6 K14O
210418 -
210419 -
210420 -
210421 -
210422 -
210423 -
210424 -
2105 -