CONTACTS 

SUBJECTS
Social Security Account Management Personal Information Access Compu

1603 -
1603 -    ..
1604 - Summary/Objective
1605 -
160501 - Follow up ref SDS 6 0000. ref SDS 5 0000.
160502 -
160503 -
160504 -
160505 -
160507 -  ..
1606 -
1607 -
1608 - Background
1609 -
160901 - On 101008, Janice assisted application for social security benefits
160902 - scheduled to receive 1st payment on 101124. ref SDS 1 VX81
160904 -  ..
160905 - Janice mailed return envelope for submitting documentation on marriage
160906 - and divorce. ref SDS 1 VX86
160908 -  ..
160909 - On 101008 found certified copy of marriage registry. ref SDS 1 US9I
160911 -  ..
160912 - On 101010 1411 Pam found divorce papers in Millie's tax documents.
160913 - ref SDS 2 VW5G
160915 -  ..
160916 - On 101012 called Social Security and verified that certified copy of
160917 - marriage registration satisfies requirements to submit original
160918 - documentation. ref SDS 3 CF4F
160920 -  ..
160921 - On 101013 1640 envelope did not arrive from Social Security; called
160922 - and was told the envelope was processed to be mailed on 101008, and so
160923 - likely was actually mailed on 101012, because 101008 was Friday, which
160924 - prevents distribution of mail until Monday, but since Monday was a
160925 - holiday, Columbus Day, the mailing may not have occurred until 101012;
160926 - so expect to receive on 101014 - 101018. ref SDS 4 EX8F
160928 -  ..
160929 - On 101018 1836 received letter from Social Security dated 101013,
160930 - ref SDS 5 EX8F, and requesting documentation on marriage and divorce
160931 - from Millie, ref SDS 5 VW6G, and requesting confirmation of notes
160932 - prepared by Social Security (Janice), ref SDS 5 OQ6G, for telecon on
160933 - 101008, ref SDS 1 NB3H, and which were attached to the Social Security
160934 - letter dated 101013. ref SDS 5 9543
160936 -  ..
160937 - On 101020 1419 received letter from Social Security explaining
160938 - procedures to file application for retirement benefits based on
160939 - telecon with Janice on 101008, but seems conflicting with the call on
160940 - 101008, where Janice file the application and determined benefits.
160941 - ref SDS 6 EX8F
160942 -
160943 -
160945 -  ..
1610 -
1611 -
1612 - Progress
1613 -
161301 - Received following letter in the mail today from Social Security at
161302 - the local office in Walnut Creek on Civic Drive; it is dated 101022,
161303 - and postmark dated yesterday on 101026, and says...
161305 -         ..
161306 -    1.  Social Security Administration
161307 -        1111 Civic Drive Suite #180
161308 -        Walnut Creek, CA  94596
161310 -         ..
161311 -    2.  Date:  October 22, 2010
161318 -         ..
161319 -    3.  Subject:  Important Information
161320 -                  Your Temporary Password Request Code
161322 -         ..
161323 -        Your temporary Password Request Code (PRC) is....
161327 -         ..
161328 -        This is not a password.  Use it to create a permanent password
161329 -        before December 1, 2010.
161331 -         ..
161332 -    4.  If you are a new beneficiary, please make sure you have
161333 -        received your notice of benefit payment or your first payment
161334 -        before you try to register a password.
161336 -         ..
161337 -    5.  Nest Step:  Create a 7 Digit Permanent Password
161338 -
161339 -        You will need to create a 7-digit number that you can remember.
161340 -        You can use the Internet or the telephone to create your
161341 -        password.
161342 -
161343 -            [On 101101 1638 received letter from Social Security dated
161344 -            101029, and somehow postmarked 2 days earlier on 101027,
161345 -            ref SDS 8 VW5G, and notifying retirement benefits have been
161346 -            awarded, ref SDS 8 2F5Q, implementing application Janice
161347 -            filed today on 1010108, per above. ref SDS 1 MX4K
161349 -             ..
161350 -            [On 101104 1259 entered Social Security permenant
161351 -            passoword. ref SDS 9 E637
161353 -         ..
161354 -    6.  To use the Internet...
161355 -
161356 -        1.  Visit our site at...
161357 -
161358 -              http://www.socialsecurity.gov/onlineservices/
161359 -
161360 -        2.  Select "Choose your password or block electronic accesss."
161362 -             ..
161363 -        3.  Select "Choose your password" and then provide the
161364 -            information requested to create your permanent password.
161366 -         ..
161367 -    7.  To use the telephone
161368 -
161369 -        1.  Call our automated services at 1 800 772 1213
161370 -
161371 -        2.  Listen carefully to the menu choices and follow the
161372 -            instructions.
161374 -         ..
161375 -    8.  What You Will Need
161376 -
161377 -        1.  Your 9-digit Social Security Number.
161378 -
161379 -        2.  Your date of birth (Month, Day, and Year, for example
161380 -            April 21, 1939.
161382 -             ..
161383 -        3.  Your naem (First Middle Initial, Last, and Suffix), and
161385 -             ..
161386 -        4.  Your 8-digit PRC:
161390 -         ..
161391 -    9.  You can use your Social Security number and password to view
161392 -        and make changes to your record.  Please protect you password
161393 -        and do not keep it with your Social Security number.
161395 -         ..
161396 -   10.  Things To Remember
161397 -
161398 -        Your PRC will expire on December 1, 2010, or when you create a
161399 -        password.  If your temporary PRC expires before you register a
161400 -        permanent password, go to...
161401 -
161402 -              http://www.socialsecurity.gov/onlineservices/
161403 -
161404 -        ...or call 1 800 772 1213 and request another PRC.  Please
161405 -        destroy your old PRC and wait for the new PRC to arrive in the
161406 -        mail before you try to register a password.
161408 -         ..
161409 -   11.  What You Can Do with Your Password
161410 -
161411 -        You can use your password and Social Security number to view
161412 -        and make changes to your information online or by phone (for
161413 -        example, you can change your address or check your benefit
161414 -        information).  In order to use your password to view and make
161415 -        changes, you must have received:
161417 -             ..
161418 -        1.  Your notice of benefit payment, or
161419 -        2.  Your first payment.
161421 -         ..
161422 -   12.  NOTE:  If you are a new beneficiary, you can only use this
161423 -        password to check your information starting with the first
161424 -        month your benefit payment begins.  You can find this start
161425 -        date on the notice of benefit payment letter thta we sent to
161426 -        you.
161428 -         ..
161429 -   13.  You can also use your password and Social Security number to
161430 -        start direct deposit of your checks online.
161432 -         ..
161433 -   14.  The benefits of using direct deposit are:
161434 -
161435 -        1.  It's safe.  There are no checks to be lost or stolen.
161437 -             ..
161438 -        2.  It's convenient.  You will get your benefits on time, even
161439 -            if you're out of town, sick or unable to get to the bank.
161441 -             ..
161442 -        3.  It's secure.  You are in control of your money.  You choose
161443 -            the account where your Social Security payment is
161444 -            deposited.
161446 -         ..
161447 -   15.  Please protect your password and do not keep it with yoru
161448 -        Social Security number.
161450 -         ..
161451 -   16.  If You Do Not Want a Password
161452 -
161453 -        If you have changed your mind and you do not want to use a
161454 -        password to condut business with Social Security, you should
161455 -        destroy this letter.
161457 -         ..
161458 -   17.  If You Want to Block Access to Your Personal Information
161459 -
161460 -        You can prevent anyone from accessing yor personal information
161461 -        if you block access to your Social Security account.  You can
161462 -        do this at...
161463 -
161464 -              http://www.socialsecurity.gov/onlineservices/
161465 -
161466 -        ...or call 1 800 772 1213.  If you choose to block access to
161467 -        your account this means no one, including you, will be able to
161468 -        access your personal informaton online or by using our
161469 -        automated telephone servce.
161471 -         ..
161472 -   18.  If You Have Any Questions
161473 -
161474 -        Please visit our website at...
161475 -
161476 -              http://www.socialsecurity.gov/
161477 -
161478 -        ...to find general information about Social Security.  You cn
161479 -        call us at 1 800 772 1213 to use our automted services or
161480 -        speak to a representative.  We can answer most questions over
161481 -        the phone.  If you prefer to visit one of our offices, you can
161482 -        find your local office at...
161483 -
161484 -              http://www.socialsecurity.gov/
161486 -         ..
161487 -        You can also check the local telephone directory or call our
161488 -        automated service at 1 800 772 1213 for the office address.
161489 -        Please have this letter with you if you call or visit an
161490 -        office.  It will help us answer your questions.
161491 -
161492 -
161494 -         ..
161495 -        Mary Glen-Croft
161496 -        Deputy Commissioner for Operations
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