CONTACTS 

SUBJECTS
Social Security Application Procedures Computer Internet Conflicts L

2103 -
2103 -    ..
2104 - Summary/Objective
2105 -
210501 - Follow up ref SDS 5 0000. ref SDS 4 0000.
210502 -
210503 -
210504 -
210505 -
210507 -  ..
2106 -
2107 -
2108 - Background
2109 -
210901 - On 101008, Janice assisted application for social security benefits
210902 - scheduled to receive 1st payment on 101124. ref SDS 1 VX81
210904 -  ..
210905 - Janice mailed return envelope for submitting documentation on marriage
210906 - and divorce. ref SDS 1 VX86
210908 -  ..
210909 - On 101008 found certified copy of marriage registry. ref SDS 1 US9I
210911 -  ..
210912 - On 101010 1411 Pam found divorce papers in Millie's tax documents.
210913 - ref SDS 2 VW5G
210915 -  ..
210916 - On 101012 called Social Security and verified that certified copy of
210917 - marriage registration satisfies requirements to submit original
210918 - documentation. ref SDS 3 CF4F
210920 -  ..
210921 - On 101013 1640 envelope did not arrive from Social Security; called
210922 - and was told the envelope was processed to be mailed on 101008, and so
210923 - likely was actually mailed on 101012, because 101008 was Friday, which
210924 - prevents distribution of mail until Monday, but since Monday was a
210925 - holiday, Columbus Day, the mailing may not have occurred until 101012;
210926 - so expect to receive on 101014 - 101018. ref SDS 4 EX8F
210928 -  ..
210929 - On 101018 1836 received letter from Social Security dated 101013,
210930 - ref SDS 5 EX8F, and requesting documentation on marriage and divorce
210931 - from Millie, ref SDS 5 VW6G, and requesting confirmation of notes
210932 - prepared by Social Security (Janice), ref SDS 5 OQ6G, for telecon on
210933 - 101008, ref SDS 1 NB3H, and which were attached to the Social Security
210934 - letter dated 101013. ref SDS 5 9543
210935 -
210936 -
210937 -
210938 -
210940 -  ..
2110 -
2111 -
2112 - Progress
2113 -
211301 - Received following letter in the mail today from Social Security, and
211302 - dated 101012, the day before the letter dated 101013, received 2 days
211303 - ago on 101018. ref SDS 5 EX8F  This presents a complex management
211304 - problem to understand correlations in Social Security communications.
211306 -  ..
211307 - Social Security letter received today says...
211309 -         ..
211310 -    1.  Social Security Administration
211312 -         ..
211313 -    2.  Date:  October 12, 2010
211320 -         ..
211321 -        Subject:  Important Information
211324 -         ..
211325 -    3.  On October 8, 2010, we talked with you about your entitlement
211326 -        to Social Security Benefits.  Before we can decide if you are
211327 -        entitled, you must file an application.
211328 -
211329 -            [On 101028 1513 call with Social Security says not
211330 -            necessary file another application, because application
211331 -            claim for Social Security was approved on 101008.
211332 -            ref SDS 6 JD7K
211334 -  ..
211335 - This letter seems conflicting with the call to Social Security on
211336 - 101008. ref SDS 1 NB3H  During the call on 101008, Jancie filed an
211337 - application, and determined Social Security monthly benefits.  She
211338 - further arranged for direct deposit to Wells Fargo savings account,
211339 - ref SDS 1 MX4K, and advised that the first payment would be issued on
211340 - on 101124. ref SDS 1 VX7X
211342 -  ..
211343 - Janice requested during the call on 101008, documentation showing
211344 - widower status.  She said Social Security would mail an envelope with
211345 - return address for submitting requested documents. ref SDS 1 VX86  On
211346 - 101018 received in the mail from Social Security a return envelope for
211347 - submitting requested documentation, and gave instructions implementing
211348 - determination made on 101008 on determination of retirement benefits.
211349 - ref SDS 5 EX8F
211351 -  ..
211352 - Accordingly, Social Security instructions in the document dated 101012
211353 - and received today, per above, ref SDS 0 OQ6G, appears conflicting
211354 - with case history, including the letter received yesterday on 101018,
211355 - and dated 101013, implementing application processing. ref SDS 5 EX8F
211357 -  ..
211358 - Social Security letter dated 101012 continues...
211359 -
211360 -    4.  What To Do Next
211361 -
211362 -        You Can Also Apply Online at...
211363 -
211364 -              http://www.socialsecurity.gov
211366 -             ..
211367 -        1.  You can apply for Social Security retirement and disability
211368 -            benefits, complete disability report forms, and apply for
211369 -            Extra Help with Medicare Prescription Drug Plan Costs on
211370 -            the Internet.
211372 -             ..
211373 -        2.  Applying online is secure and confidential.  You can work
211374 -            at your own pace and enter informaiton at your convenience.
211376 -             ..
211377 -        3.  If you finish your application online, and you do not need
211378 -            to keep an appointment, please call to cancel it at 1 800
211379 -            772 1213.
211381 -             ..
211382 -        4.  Starting your application or forms online will save you
211383 -            time even if you do not finish.  Simply schedule and
211384 -            appointment or keep an existing one with one of Social
211385 -            Security's representatives and they will assist you in
211386 -            completing your application.
211388 -             ..
211389 -        5.  If you would like a Social Security representative to take
211390 -            the application for you and you do not have an ppointment,
211391 -            call us toll free at 1 800 772 1213 to schedule one.
211393 -         ..
211394 -    5.  If We Don't Hear From You
211395 -
211396 -        It is important that you file an application immediately to
211397 -        prevent a loss of benefits.  The sooner we receive your
211398 -        application, the sooner we can decide if your are eligible.  If
211399 -        you file an application within 6 months of the date of this
211400 -        letter, we can use the date you contacted us, as the filing
211401 -        date.
211403 -         ..
211404 -    6.  If You Have Any Questions
211405 -
211406 -        If you have any questions, you may call, write, or visit any
211407 -        Social Security office.  If you call or visit, please have this
211408 -        letter with you.  The address and telephone number of the
211409 -        office that serves your area is:
211410 -
211411 -            Social Security
211412 -            1111 Civic Drive Suite 180
211413 -            Walnut Creek, CA  94596
211415 -             ..
211416 -            Telephone  877 319 5042
211418 -         ..
211419 -    7.  Also, if you plan to visit, you may call ahead to make an
211420 -        appointment.  Our toll-free number is 1 800 772 1212.  If you
211421 -        are deaf or hard of hearing, you may call our TTY number tool
211422 -        free at 1 800 325 0778.  This will help us serve you mor
211423 -        quickly when you arrive at the office.
211425 -         ..
211426 -        Field Office Manager
211427 -
211428 -
211429 - *******************************
211431 -  ..
211432 - Attached to Social Security letter dated 101012, and received today,
211433 - per above, ref SDS 0 EX8F, is another document, which appears to be a
211434 - computer screen that has been printed, and so is difficult to read...
211435 -
211436 -    1.  Save Time...Go Online
211437 -
211438 -              http://www.socialsecurity.gov
211440 -         ..
211441 -    2.  How to Help Speed up your Retirement Claim
211442 -
211443 -        If you have Internet access please visit our website at...
211444 -
211445 -              http://www.socialsecurity.gov
211446 -
211447 -        ...and complete your retirement application online.
211449 -         ..
211450 -    3.  The direct link is...
211451 -
211452 -              https://www.secure.ssa.gov/apps6z/ISBA/main.html
211454 -         ..
211455 -        Please fill out as much as you can and save your questions for
211456 -        the date of your appointment.  We will review and supplement
211457 -        your application at that time.
211459 -         ..
211460 -        Thank you.
211461 -
211462 - *************************************
211464 -  ..
211465 - Back page continues and says...
211467 -         ..
211468 -    4.  Social Security Online
211469 -        Retirement & Medicare
211470 -        Qualify and Apply
211472 -         ..
211473 -    5.  If you qualify you can use Internet Social Security Benefit
211474 -        Application.  The direct link is:
211475 -
211476 -              https://www.secure.ssa.gov/apps6z/ISBA/main.html
211478 -         ..
211479 -    6.  If you apply, please be ready to supply the information we
211480 -        need to approve your application for these benefits.
211481 -
211482 -        1.  Retirement or Medicare
211483 -        2.  Spouse or Divorced Spouse's
211484 -        3.  Child's
211486 -         ..
211487 -    7.  We may ask you to provide certain documents to show that you
211488 -        are eligible and help us decide how much your benefits should
211489 -        be.  If you do not have a birth certificate, you may request
211490 -        one from the state where you were born.  For details on where
211491 -        to write in your state, check "Where to Write for Vital
211492 -        Records."
211494 -         ..
211495 -    8.  Also bring along your bank information so you can sign up for
211496 -        Direct Deposit.  If you do not have a bank account, you can
211497 -        sign up for the Direct Express card program.  With Direct
211498 -        Express, deposits from federal payments are made directly to
211499 -        the card.
211501 -         ..
211502 -    9.  Social Security Benefit Application
211503 -
211504 -        If you are navigating using only the keyboard or using an
211505 -        assistive device and need help, visit our instructional page
211506 -        for alternative views and navigation.
211508 -         ..
211509 -   10.  You Can:
211510 -
211511 -        1.  Apply for Retirement, Disability, Spouse's Benefits
211512 -
211513 -        2.  Restart your incomplete application
211514 -
211515 -        3.  Check your claim status
211517 -         ..
211518 -   11.  You cannot use this Internet application to file for...
211519 -
211520 -        1.  Medicare coverage only (e.g., you are working and do not
211521 -            intend to file for monthly Social Security benefits at
211522 -            this time.
211523 -
211524 -        2.  Supplemental Security Income (SSI) benefits.  Note:  while
211525 -            you cannot use this Internet application, you can begin the
211526 -            process of applying for SSI disability benefits for an
211527 -            adult or child by completing an online Disability Report.
211529 -             ..
211530 -        3.  Any type of monthly Social Security benefit other than
211531 -            retirement, disability, or spouse's benefits.
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