CONTACTS 

SUBJECTS
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0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 1 XE8G.
040502 -
040503 -
040504 -
040505 -
040507 -  ..
0406 -
0407 -
0408 - Background
0409 -
040901 - On 091020 Pastaveia St John provided administaration services getting
040902 - admitted to the VA hospital in San Francisco for an angiogram to test
040903 - for heart disease.  She later indicated also being an MBA student, and
040904 - so expressed interest in POIMS and SDS. ref SDS 1 XE8G
040905 -
040906 -
040907 -
040909 -  ..
0410 -
0411 -
0412 - Progress
0413 -
041301 - This evening, submitted following letter to Pastaveia St John
041302 - proposing she engage her MBA class in studying SDS-related practices
041303 - for improving daily management...
041304 -
041305 -    1.  Subject: Thanks for Help in Cardiology at VA
041306 -        Date: Mon, 30 Nov 2009 20:49:06 -0800
041313 -         ..
041314 -    2.  Just saying thanks to you and everyone who assisted with my
041315 -        care at the VA on October 20th. ref SDS 1 XU5F  Since your team
041316 -        processes many patients everyday, my case will have been long
041317 -        forgotten.
041319 -         ..
041320 -    3.  Somehow it came out that you are in an MBA program, ref SDS 1
041321 -        XE90, so I wanted to submit ideas and practices for better
041322 -        management developed since 1985, that may relate to your
041323 -        studies, e.g., class discussion, thesis, etc., and beginning
041324 -        with your kindness taking time on October 20th to find an
041325 -        introduction to Communication Metrics at...
041326 -
041327 -              http://www.welchco.com/
041328 -
041329 -        ...and further to send an email for follow up.  Your letter,
041330 -        however, was lost due to ensuing events.  My angiogram test was
041331 -        delayed to the next day.  The test was positive, and so on
041332 -        October 22nd, I had quadruple heart bypass surgery. ref SDS 3
041333 -        01F9
041335 -         ..
041336 -    4.  Complications delayed recovery from surgery, reported on
041337 -        October 30th. ref SDS 5 01F9
041339 -         ..
041340 -    5.  This simple record of patient history may present discussion in
041341 -        your MBA program on the core proposition that in the 21st
041342 -        century, communication presents the biggest risk in enterprise,
041343 -        explained in POIMS. ref OF 4 IE6L
041345 -         ..
041346 -    6.  On October 29th I discussed this issue with Mark Ratcliff,
041347 -        Chief of Surgery for UCSF and the VA.  Doctor Ratcliff's views
041348 -        offer ideas on communication practices which may interest your
041349 -        professor and fellow MBA students. ref SDS 4 RE7I
041351 -         ..
041352 -    7.  On the lighter side, you may know Dennis, who leads the staff
041353 -        supporting Doctor Shunk in the Cath Lab.  I was humming a tune
041354 -        being wheeled in for the angiogram test.  Dennis asked what
041355 -        music I like.  So, I mentioned Simon and Garfunkle, from the
041356 -        60s and 70s.  Guess what?  Dennis played S&G CD during the
041357 -        test.  Very classy. ref SDS 2 7L71
041359 -         ..
041360 -    8.  Thanks again very much for contributing to my care.  Would love
041361 -        to hear that your MBA studies can engage my work.  In any case,
041362 -        good luck completing your MBA, and best wishes in your career.
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0414 -