CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department

SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 9 0000, ref SDS 8 0000.
050502 -
050503 -
050504 -
050506 -  ..
0506 -
0507 -
0508 - Progress
0509 -
050901 - On 090623 purchased HP HDX 18T Q9300 computer from HP. ref SDS 8 294M
050902 -
050903 - Received a letter from HP today saying
050904 -
050905 -    1.  Subject: Your HP Order Has Shipped --
050907 -        Date: Tue, 30 Jun 2009 12:42:23 +0000 (GMT)
050910 -
050914 -         ..
050915 -    2.  Your order H1075***** is on its way! Your chosen shipping
050916 -        method is Standard 5-7 Business Days** and your tracking
050917 -        number(s) is below. ref SDS 0 SF5P
050918 -
050919 -               Order shipped from Shanghai China, per tracking below.
050920 -               ref SDS 0 SF5P
050921 -
050922 -                  [On 090702 1646 c16 order placed on 090623 1648,
050923 -                  ref SDS 8 294M, was received from HP. ref SDS 10 ON8O
050925 -         ..
050926 -    3.  ORDER INFORMATION
050927 -
050928 -        a.  PRODUCT DESCRIPTION
050929 -
050930 -                HP HDX18t Premium Series Notebook PC
050932 -             ..
050933 -        b.  PRODUCT #........................ NK625AV
050934 -        c.  QTY.............................. 1
050935 -        d.  EXTENDED PRICE................................. $2,363.99
050936 -
050937 -                Product price does not include a $16.00
050938 -                recycling fee per unit.
050940 -                 ..
050941 -                Effective January 1, 2005, California law requires
050942 -                collection of a recycling fee on certain products.  For
050943 -                more information, go to www.hpshopping.com/recycle
050945 -             ..
050946 -        e.  CA Tax:.........................................  $218.67
050947 -            Shipping:.......................................     Free
050948 -            CA Recycling Fee*:..............................   $16.00
050950 -             ..
050951 -        f.  GRAND TOTAL:................................... $2,598.66
050953 -         ..
050954 -    4.  WE HAVE BILLED THE FOLLOWING ACCOUNT(S):
050956 -         ..
050957 -        American Express Card:.............................. $2782.18
050959 -         ..
050964 -         ..
050965 -    5.  TRACKING # .............................
050971 -            May not be active immediately
050972 -            Pre-sign for this shipment
050974 -  ..
050975 - Looks like the order shipped from SHANGHAI CHINA
050977 -  ..
050978 - Shipping notice continues...
050979 -
050980 -    6.  SHIPPING ADDRESS:
050986 -         ..
050987 -    7.  ESSENTIAL LINKS
050989 -         ..
050990 -        My order status
050991 -
050992 -           https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
050994 -         ..
050995 -        Return and exchange policy
050996 -
050997 -           http://www.shopping.hp.com/webapp/shopping/return_exchange.do
050999 -         ..
051000 -    8.  Troubleshooting & drivers
051001 -
051002 -           http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
051004 -         ..
051005 -    9.  24/7 service and support
051006 -
051007 -           http://h71036.www7.hp.com/hho/cache/309717-0-0-225-121.html
051009 -         ..
051010 -   10.  Print this receipt
051012 -         ..
051013 -   11.  Newsletter sign-up Become an insider and see new products and
051014 -        the best deals first!
051015 -
051016 -           https://www.shopping.hp.com/webapp/shopping/newsletter.do?destPage=news_sub&s=11&ext_email=
051018 -         ..
051019 -   12.  YOUR CUSTOMIZED HP PC
051020 -
051021 -            Seems to align with scope of invoice on 090623. ref SDS 8
051022 -            YP40
051024 -         ..
051025 -        HP HDX18t Premium Series Notebook PC
051026 -        Genuine Windows Vista Home Premium with Service Pack 1 (64-bit)
051027 -        Intel(R) Core(TM)2 Quad Processor QX9300 (2.53Hz)
051028 -        FREE Upgrade to 4GB DDR2 System Memory (2 Dimm) - For 512MB NVIDIA GeForce 9600M GT graphics
051029 -        500GB 7200RPM SATA Dual Hard Drive (250GB x 2) with HP ProtectSmart Hard Drive Protection
051030 -        512MB NVIDIA GeForce 9600M GT - For DDR2 Memory
051031 -        18.4" diagonal High Definition HP Ultra BrightView Infinity Display (1920x1080p)
051032 -        Blu-Ray ROM with SuperMulti DVD+/-R/RW Double Layer
051033 -        Webcam + Fingerprint Reader with HP Imprint Finish (Fluid)
051034 -        Intel Next-Gen Wireless-N Mini-card with Bluetooth
051035 -        No TV Tuner w/remote control
051036 -        HP Color Matching Keyboard
051037 -        50% OFF!! Extra 8 Cell Lithium Ion Battery
051038 -        System Recovery DVD with Genuine Windows Vista Home Premium (64-bit)
051039 -        No Productivity Software
051040 -        HP Home & Home Office Store in-box envelope
051041 -
051043 -         ..
051044 -   13.  Visit us at hpdirect.com
051045 -
051046 -              http://www.shopping.hp.com/webapp/shopping/home.do
051048 -         ..
051049 -   14.  My order status
051050 -
051051 -              https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
051053 -         ..
051054 -   15.  My Account
051055 -
051058 -              https://www.shopping.hp.com/webapp/shopping/sign_in.do
051060 -         ..
051061 -   16.  Returns & Exchange
051062 -
051063 -              http://www.shopping.hp.com/webapp/shopping/return_exchange.do
051065 -         ..
051066 -   17.  Customer Service
051067 -
051068 -              http://www.shopping.hp.com/webapp/shopping/help.do
051070 -         ..
051071 -   18.  Survey: Tell us how we did! 	
051072 -
051073 -              https://www.shopping.hp.com/webapp/shopping/survey_optin.do?orderNumber=H107573826
051075 -         ..
051076 -   19.  For CTO Notebooks, add a minimum of one shipping day for
051077 -        customs clearance.
051078 -
051079 -
051081 -  ..
051082 - Notified HP Conflicts Shipping Notice Request Serial Number
051083 -
051084 - Based on the foregoing, submitted a letter to HP saying...
051085 -
051086 -    1.  Subject: Questions HP Order Has Shipped -- H107573826
051087 -        Date: Tue, 30 Jun 2009 16:17:04 -0700
051091 -         ..
051092 -    2.  Dear HP Rep,
051094 -         ..
051095 -        Thanks very much for shipping the order ahead of schedule
051096 -        previously planned for 090702 [per HP's notice today that the
051097 -        order was shipped, shown above. ref SDS 0 UR5H].
051098 -
051099 -                  [On 090702 1646 c16 order placed on 090623 was
051100 -                  received from HP. ref SDS 10 ON8O
051102 -         ..
051103 -    3.  After placing this order, I learned the product can be
051104 -        purchased from others for about $500 less.
051106 -         ..
051107 -    4.  Decided to invest the additional $500 in the opportunity to
051108 -        work with the fine folks at HP, and to to get the relationship
051109 -        started on a strong footing.
051111 -         ..
051112 -    5.  Your notice today gives pause.
051114 -         ..
051115 -    6.  It says the "grand total" is $2,598.66, and then says Mil's
051116 -        account was billed $2,782.18.  Now I happen to remember that on
051117 -        090623 I placed an order to pay $2,782.18 that included the
051118 -        computer cited in your notice today [reported on 090623 1648,
051119 -        ref SDS 8 6F61].
051121 -         ..
051122 -    7.  Recommend that HP documentation show clear audit trail
051123 -        reconciling amount paid with the order placed, so at all times
051124 -        customers and vendor have a common "well ordered record" of the
051125 -        transaction.  HP's submission today is confusing.
051127 -         ..
051128 -    8.  Similarly, the shipping notice today does not submit the serial
051129 -        number of the merchandise, which has now been generated and
051130 -        provides essential identification that should at all times be
051131 -        associated with the invoice number.  Waiting for delivery to
051132 -        transcribe from the back of the equipment invites errors that
051133 -        cause lost time and expense in downstream activity. Placing the
051134 -        serial number in the invoice document received today creates a
051135 -        "well ordered record" that ensures accuracy using cut and paste
051136 -        from HP documents to customer records.
051138 -         ..
051139 -    9.  Requirements for a well ordered record are explained in
051140 -        POIMS...
051141 -
051142 -           http://www.welchco.com/03/00050/01/09/01/02/00030.HTM#378H
051144 -         ..
051145 -   10.  Please resubmit the invoice with corrections.  Your support is
051146 -        appreciated.
051148 -         ..
051149 -   11.  Thanks again for timely performance on this order.
051150 -
051156 -
051157 -
051158 -
051159 -
051160 -
051161 -
0512 -