CONTACTS 

SUBJECTS
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0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 10 0000. ref SDS 9 0000.
040502 -
040503 -
040504 -
040506 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Background...
040902 -
040903 -    1.  On 090108 UCSF ordered an EKG test to evaluate heart because
040904 -        Millie has consistent low pulse, cited in Millie's letter on
040905 -        090109. ref SDS 2 UF4V
040907 -         ..
040908 -    2.  EKG test was performed on 090112. ref SDS 3 DB5I
040909 -
040910 -              Cardiology........ 925 295 4050
040912 -         ..
040913 -    3.  On 090116 Glenna called and requested the report on the EKG
040914 -        test. ref SDS 5 JY8L
040916 -         ..
040917 -    4.  On 090116, Millie sent a letter to the medical team asking the
040918 -        primary care physician at Kaiser to submit the report on the
040919 -        EKG test on 090112. ref SDS 7 IT8U
040921 -         ..
040922 -    5.  On 090118 Millie sent a follow up requesting the EKG report
040923 -        from Kaiser. ref SDS 8 PZ4V
040925 -         ..
040926 -    6.  On 090120 Millie sent another letter requesting the report on
040927 -        the EKG test, ref SDS 9 5N4L, performed in Kaiser Cardiology on
040928 -        090112, which was requested by Glenna at UCSF on 090116.
040929 -        ref SDS 5 JY8L
040931 -         ..
040932 -    7.  On 090121 earlier today Millie submitted another letter to
040933 -        Kaiser, ref SDS 10 5N4L, requesting results for CA 15-3 for the
040934 -        labs at Kaiser on 090116, ref SDS 6 PQTQ, and the report on the
040935 -        EKG test 2 weeks ago on 090112. ref SDS 3 DB5I
040936 -
040938 -  ..
040939 - Millie drove to Kaiser in Walnut Creek.
040941 -  ..
040942 - Visited Oncology Department on the 2nd floor to the report for the EKG
040943 - test Millie had on 090112.
040945 -  ..
040946 - Asked for Arlette, who is usually able to accomplish miracles getting
040947 - things done at Kaiser.
040949 -  ..
040950 - Jennifer at the Oncology Department front desk, said that Arlette is
040951 - out sick with a cold.  A month ago, the doctor was very sick with a
040952 - cold on 081219. ref SDS 1 QW5J
040953 -
040954 -        [On 090127 Millie received a letter from Arlette asking for
040955 -        Glenna's fax number, and with the subject related to sending
040956 -        the cardiology report to UCSF for Millie's EKG test on 090112.
040957 -        ref SDS 12 OX6G
040959 -  ..
040960 - Asked for Doctor Johnson.
040962 -  ..
040963 - Jennifer advised that the doctor is out the of the office.  She
040964 - suggested  going to the Cardiology Department and asking for the
040965 - report.
040967 -  ..
040968 - Visited Cardiology Department on the 1st floor.
040970 -  ..
040971 - The attendant said Millie can get the report for the EKG test on
040972 - 090112 by going to the Business Office.
040973 -
040974 -
040976 -  ..
0410 -
0411 -
0412 - 1343
0413 -
041301 - Millie walked to the Business Office.
041303 -  ..
041304 - There were two (2) attendants.  Millie asked for the report on the
041305 - EKG test on 090112. ref SDS 3 DB5I
041307 -  ..
041308 - The attendant asked Millie to prepare a form.
041310 -  ..
041311 - Millie filled out and signed a form.
041313 -  ..
041314 - The attendants worked together to check the computer.  They found the
041315 - record of Millie's EKG test on 090112, ref SDS 3 DB5I, and reported
041316 - the report for the test was difficult to locate on the system.  They
041317 - advised there are several places to check for the report.  Checking
041318 - various locations in the computer system took another 15 mintues or
041319 - so.  The attendants finally advised they cannot find the report.
041320 -
041322 -  ..
0414 -
0415 -
0416 - 1411
0417 -
041701 - Millie walked back to the Cardiology Department.
041702 -
041703 - Explained to the clerk at the front desk that the Business Office
041704 - advised the EKG test report could not be found in Kaiser's computer
041705 - system.
041707 -  ..
041708 - The attendant at the front desk went to consult with the Charge
041709 - Nurse.
041710 -
041712 -  ..
0418 -
0419 -
0420 - 1421
0421 -
042101 - The attendant took Millie into the Cardiology Department and
042102 - introduced the charge nurse, Bill Wilson.
042104 -  ..
042105 - Bill checked the computer in the Cardiology Department.  He advised
042106 - there is no record of the report for Millie's EKG test on 090112.
042108 -  ..
042109 - Bill asked Millie to wait outside in the lobby again of the Cardiology
042110 - Department.
042111 -
042113 -  ..
0422 -
0423 -
0424 - 1447
0425 -
042501 - Bill came into the customer waiting lobby of the Cardiology Department
042502 - and talked to Millie.  He advised that research today indicates there
042503 - has not been enough time for the department to prepare the report on
042504 - Millie's EKG test on 090112. ref SDS 3 DB5I  Bill advised that things
042505 - have been hectic in Cardiology after the holiday season.
042507 -  ..
042508 - Bill took Millie's telephone number.  He will investigate to find out
042509 - when the report can be submitted to the customer.
042511 -  ..
042512 - Millie thanked Bill for explaining why the many letters and calls to
042513 - Kaiser the past few weeks have not yielded the report requested by
042514 - UCSF on 090108, per above. ref SDS 0 PA5J
042516 -         ..
042517 -        [On 090121 Bill called and advised he found the report on
042518 -        Millie's EKG test; he will leave a copy of the report so that
042519 -        Millie can drive back to Kaiser and get the report at the front
042520 -        desk of Cardiology. ref SDS 11 0X64
042522 -         ..
042523 -        [On 090121 Bill Advice Nurse in Cardiology will notify the
042524 -        primary care physician that the report is available on Kaiser's
042525 -        computer system, and he will fax the report to Glenna at UCSF
042526 -        for Millie's EKG report on 090112. ref SDS 11 2K8L
042527 -
042528 -
042529 -
042530 -
042531 -
042532 -
042533 -
0426 -