THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: November 3, 2008 03:38 PM Monday; Rod Welch

Millie notifies Kaiser Voltage IBE email error message cannot open.

1...Summary/Objective
2...Kaiser Letter Voltage IBE Cannot Open Error Message
3...Error Message Cannot Open Secure Email Voltage IBE
4...Letter Attribed to Doctor Incorrect Misleading Erroneous
5...Open Kaiser Letter Failed Error Message Similar Prior Correspondece
6...Communications Intercepted Virus Corrupting Kaiser Email
7...Notify Kaiser Email Cannot Open Error Message


..............
Click here to comment!

CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 6 0000, ref SDS 5 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040508 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - On 081031 reviewed progress on tasks preformed and pending for Millie
040902 - to start treatment for her 5th relapse of IBC. ref SDS 6 SC6K  This
040903 - review synthesized the orginal work plan on 081016 from meeting with
040904 - Doctor Rugo, ref SDS 4 J36R, with the updated work plan on 081029.
040905 - ref SDS 5 LH4O
040907 -  ..
040908 - After review in the morning on 081031, Millie submitted a letter to
040909 - Glenna at UCSF, ref SDS 6 UM8M, transmitting the work plan on 081029,
040910 - ref SDS 5 LH4O, and asking for comment on any additional requirements.
040911 - Glenna called later in the day on 081031 and noted that the UCSF work
040912 - plan on listed on 081029 is comprehensive. ref SDS 7 5G5H  Glenna
040913 - reported having been notified by the primary care physician that
040914 - Kaiser was submitting authorization for payment of Millie's treatment
040915 - at UCSF in the sunitinib clinical study. ref SDS 7 5C7J
040917 -  ..
040918 - Shortly after the call on 081031, Millie received a letter from Glenna
040919 - on 081031 confirming the UCSF schedule implementing the work plan for
040920 - Millie to start the sunitinib clinical study. ref SDS 8 5G5H
040921 -
040922 -
040924 -  ..
040925 - Kaiser Letter Voltage IBE Cannot Open Error Message
040926 -
040927 - This afternoon, Millie received a letter from the primary care
040928 - physician dated 081103 1504 and issued through an email service
040929 - provided by Voltage IBE, ref SDS 0 D35S, which could not be opened,
040930 - per below, ref SDS 0 E59N, and so the content is unknown...
040931 -
040932 -    1.  Subject:  Sunitinib Work Plan Schedule Treatment at UCSF (PHI)
040933 -        Date: Mon, 3 Nov 2008 15:04:55 -0800
040938 -  ..
040939 - The subject of this letter aligns with Millie's letter to the medical
040940 - team at UCSF and Kaiser 4 days ago on 081031 0711 transmitting the
040941 - updated work plan for starting treatment in the sunitinib clinical
040942 - study. ref SDS 6 UM8M
040944 -  ..
040945 - There are no other markings that associate Kaiser's document today
040946 - with any other part of the record on Millie's patient history.
040948 -  ..
040949 - Kaiser's letter 081103 1504 continues...
040950 -
040951 -    2.  You have received a secure message. Please scroll down for
040952 -        further instructions.  Kaiser SecureMail
040954 -  ..
040955 - The patient could not open UCSF secure email received on 080304.
040956 - ref SDS 1 0T8F
040958 -  ..
040959 - The next day, on 080305 the primary care physician at Kaiser reported
040960 - that secure email and secure messages from UCSF could not be opened,
040961 - and this prevented submitting patient history to collaborate on
040962 - Millie's care, and further delayed treating the patient. ref SDS 2
040963 - US6I
040965 -  ..
040966 - The next day on 080306 UCSF reported similar problems using secure
040967 - email that delays accurate communications. ref SDS 3 JT66  Complex
040968 - security for patient privacy protections diminishes health care
040969 - protection because there is not eough time left over to care for the
040970 - patient. ref SDS 3 RZ4O
040971 -
040973 -  ..
040974 - Error Message Cannot Open Secure Email Voltage IBE
040975 - Letter Attribed to Doctor Incorrect Misleading Erroneous
040976 - Open Kaiser Letter Failed Error Message Similar Prior Correspondece
040977 - Communications Intercepted Virus Corrupting Kaiser Email
040978 -
040979 -
040980 -               To view your secure message:
040982 -         ..
040983 -        1. Open the attachment to this email
040984 -        2. Follow the instructions
040986 -  ..
040987 - Was unable to open Kaiser's letter.  Got an error message, explained
040988 - in the letter to the doctor below. ref SDS 0 VG9T
040990 -  ..
040991 - Millie received 2 similar messages from Kaiser several weeks ago.
040992 - During the meeting at Kaiser on 081024 the doctor advised that he did
040993 - not send these documents, also, noted in the letter to the doctor.
040994 - ref SDS 0 VG9Q
040996 -  ..
040997 - This raises concern about virus attacks, and hackers intercepting and
040998 - corrupting Kaiser communications.
041000 -  ..
041001 - Reply asks for content from the doctor and from Glenna at UCSF.
041002 - Never received response, further raising concern about legitimacy of
041003 - the letter today.
041005 -  ..
041006 - Another factor causing suspicion about foul play is that many letters
041007 - have been received from the doctor without using the Voltage IBE
041008 - system.  In fact a letter was received this morning with content
041009 - readily presented. ref SDS 9 2M64
041011 -  ..
041012 - Kaiser's letter 081103 1504 continues...
041013 -
041014 -        This message was sent using Kaiser SecureMail. Click here to
041015 -        learn more
041017 -         ..
041018 -        NOTICE TO RECIPIENT:T If you are not the intended recipient of
041019 -        this e-mail, you are prohibited from sharing, copying, or
041020 -        otherwise using of disclosing its contents. If you have
041021 -        received this e-mail in error, please notify the sender
041022 -        immediately by reply e-mail and permanently delete this e-mail
041023 -        and any attachments without reading, forwarding, or saving
041024 -        them. Thank you
041026 -         ..
041027 -    3.  Email Security Powered by Voltage IBE Copyright 2003-2007
041028 -        Voltage Security, Inc. All rights reserved. Proofpoint is a
041029 -        registered trademark of Proofpoint, Inc. in the United States
041030 -        and other countries.
041032 -         ..
041033 -        Kaiser SecureMail
041035 -         ..
041036 -        The attachment was opened successfully.
041038 -         ..
041039 -        To read the message, click the button below.
041041 -         ..
041042 -        If you are a first time user, you will be prompted to create an
041043 -        account.
041045 -         ..
041046 -        This message was sent using Kaiser SecureMail. Click here to
041047 -        learn more
041048 -
041050 -         ..
041051 -        NOTICE TO RECIPIENT:T If you are not the intended recipient of
041052 -        this e-mail, you are prohibited from sharing, copying, or
041053 -        otherwise using of disclosing its contents. If you have
041054 -        received this e-mail in error, please notify the sender
041055 -        immediately by reply e-mail and permanently delete this e-mail
041056 -        and any attachments without reading, forwarding, or saving
041057 -        them. Thank you
041059 -         ..
041060 -    4.  Email Security Powered by Voltage IBE™
041061 -
041062 -        Copyright 2003-2007 Voltage Security, Inc. All rights reserved.
041063 -        Proofpoint is a registered trademark of Proofpoint, Inc. in the
041064 -        United States and other countries.
041065 -
041066 -
041067 -
041069 -  ..
041070 - Notify Kaiser Email Cannot Open Error Message
041071 -
041072 - Millie submitted a letter explaining problems opening Kaiser's letter
041073 - received today 081103 1504, per above. ref SDS 0 XO8J
041075 -  ..
041076 - Millie's letter says...
041077 -
041078 -    1.  Subject: Sunitinib Work Plan Schedule Treatment at UCSF (PHI)
041079 -        Date: Mon, 03 Nov 2008 15:42:51 -0800
041087 -         ..
041088 -    3.  I received a letter this afternoon shown below using a Kaiser
041089 -        mail service supported by Voltage IBE. ref SDS 0 XO8J
041091 -         ..
041092 -    4.  This is similar to 2 prior letters several weeks ago.  I
041093 -        mentioned during our meeting on 081024 that I could not open
041094 -        them, and asked about the content.  You indicated that you had
041095 -        not actually sent these documents, so I forgot about it.
041097 -         ..
041098 -    5.  Today, I tried again to open this new letter and got the
041099 -        following error message...
041100 -
041101 -        "Voltage SecureMail Error
041103 -         ..
041104 -        There was a problem servicing your request.  Please try again
041105 -        later.   Click here for additional information."
041107 -         ..
041108 -    6.  If this is another thing which you did not actually send, I
041109 -        will ignore.  If there is any content, can you let me know the
041110 -        gist, so I can take action that may be needed.
041112 -         ..
041113 -    7.  By copy I'm asking Glenna if she got any content?
041115 -  ..
041116 - Never received a reply from Glenna at UCSF.
041117 -
041124 -
041125 -
041126 -
041127 -
041128 -
041129 -
041130 -
041131 -
041132 -
041133 -
0412 -