CONTACTS
0201 - Moen
020101 - Mr. Primary Contact
0204 - Home Depot 0634
020401 - Mr. Lou NLN2
020402 - Customer Assistant
020404 - Plumbing Department
SUBJECTS
Kitchen Faucet Replace Leaking Equipment and Clear Dishwasher Drain
2203 -
2203 - ..
2204 - Summary/Objective
2205 -
220501 - Follow up ref SDS 4 0000, ref SDS 3 0000.
220502 -
220503 - Excellent work by Steve with Diablo Rooter installing a new faucet in
220504 - the kitchen sink. He also cleared the clog from the dishwasher drain.
220505 -
220506 - [On 170214 0931 received letter from MondySavingPro.com
220507 - explaining Home Warranty Insurance to cover all routine
220508 - home and appliance repairs for cost of $300 to $500
220509 - annually. ref SDS 5 EM73
220510 -
220511 - https://www.moneysavingpro.com/home-warranty/
220512 -
220513 -
220514 -
220516 - ..
2206 -
2207 -
2208 - Progress
2209 -
220901 - Planning Repair Kitchen Faucet and Clear Dishwasher Drain Clog
220902 -
220903 - The past few days the kitchen faucet began to leak whenever used.
220904 - Previously, it only leaked when the water was running and the water
220905 - spout was swung to one side or another. As long as the spigot was
220906 - stationary, there was no leak while the water was running. Now the
220907 - faucet leaks even when the spigot is stationary.
220909 - ..
220910 - Previously, garbage disposal was replaced on 030605 1009. ref SDS 1
220911 - TP6I
220913 - ..
220914 - Additionally, the drain for the dishwasher is plugged again. So we
220915 - can get both problems solved with one visit. This problem was fixed
220916 - previously on 030605 1009. ref SDS 1 WF36
220918 - ..
220919 - Left message for...
220920 -
220921 - Kevin
220922 - Diablo Rooter Company
220923 - 925 827 1332
220924 -
220926 - ..
2210 -
2211 -
2212 - 1007
2213 -
221301 - Kevin called back, and left a message.
221302 -
221303 - He is working in the Cowell Terrace complex again today, and so may
221304 - be able to install a new faucett later today.
221305 -
221307 - ..
2214 -
2215 -
2216 - 1038
2217 -
221701 - Called Kevin back.
221702 -
221703 - He is proposing the owner purchase a water faucet, and then call him
221704 - and if he can install today, he will, otherwise he can do the work
221705 - tomorrow.
221706 -
221707 - [On 170214 0931 received letter from MondySavingPro.com
221708 - explaining Home Warranty Insurance to cover all routine
221709 - home and appliance repairs for cost of $300 to $500
221710 - annually. ref SDS 5 EM73
221711 -
221712 - https://www.moneysavingpro.com/home-warranty/
221714 - ..
221715 - Keven recommends manufacturer...
221716 -
221717 - Moen
221718 -
221719 - Grohe
221720 -
221721 - http://www.groheamerica.com/
221723 - ..
221724 - http://www.faucetdirect.com/display.cfm?productid=32%20999&finish=Chrome&manufacturer=Grohe&source=froogle
221726 - ..
221727 - http://www.faucetdirect.com/display.cfm?productid=33%20758&finish=Chrome&manufacturer=Grohe&source=froogle
221729 - ..
221730 - Blanco
221732 - ..
221733 - Research found...
221734 -
221735 - http://www.faucetdepot.com/faucetdepot/Kitchenmain.asp?link={98803526-19A4-40BE-B524-F97A35A3B12D}
221736 -
221737 -
221739 - ..
2218 -
2219 -
2220 - 1328
2221 -
222101 - Purchased Moan Faucet for Replacement of Failed Component
222102 -
222103 - Drove to Costco. They do not have any kitchen faucets in stock.
222104 -
222105 - Drove to Home Depot on Concord.
222107 - ..
222108 - There were a number of products on display, but not in stock.
222110 - ..
222111 - Aisle 16 had a lot of faucets in stock.
222113 - ..
222114 - These average in price from $60 to $200.
222116 - ..
222117 - Lou, the customer consultant in plumbing said that all of the kitchen
222118 - faucets have comparable quality.
222120 - ..
222121 - This conflicts with Millie's experience using American Standard
222122 - products, which have failed twice in only a few years.
222124 - ..
222125 - Lou feels that kitchen faucets with separate sprayer are more
222126 - reliable than faucets with integrated sprayer.
222128 - ..
222129 - Millie purchased a Moen faucet for $74.69
222130 -
222131 - Invoice..................................0634 00056 17782
222132 - 14 SCOT56
222133 -
222134 - 026508107287 Kitchen Faucet
222135 - Moen model #.............................87110
222136 - Part No................................. N5C01
222138 - ..
222139 - Authorization Code.....
222140 -
222141 - 017331 4565517
222143 - ..
222144 - Product can be registered online...
222145 -
222146 - http://www.prodregister.com/moen
222148 - ..
222149 - Manufacturer help number...
222150 -
222151 - 800 289 6636
222152 -
222153 -
222155 - ..
2222 -
2223 -
2224 - 1432
2225 -
222501 - Scheduled Diablo Rooter to Install Faucet
222502 -
222503 - Called Kevin while driving back from Home Depot.
222504 -
222505 - He said that Steve may be able to meet us in about 15 minutes, because
222506 - he and Steve are on their way to the Cowell Terrace complex to meet
222507 - with Helen on another matter.
222508 -
222509 -
222511 - ..
2226 -
2227 -
2228 - 1509
2229 -
222901 - Called Kevin and advised we are now on site, and can meet at any
222902 - time.
222903 -
222904 -
222906 - ..
2230 -
2231 -
2232 - 1527
2233 -
223301 - Faucet Installation Kitchen Sink
223302 -
223303 - Follow up ref SDS 1 MP62.
223304 -
223305 - Steve arrives.
223307 - ..
223308 - Millie explains compound problem of leaking faucet, and dishwasher
223309 - drain overflow.
223311 - ..
223312 - Steve explains dishwasher overflow can be solved with a snake to
223313 - clear the drain line stoppage to the garbage disposal, where the sink
223314 - also drains.
223316 - ..
223317 - He decided to use different hose connections from the faucet to the
223318 - hot and cold water lines, and so needed different fittings. He got
223319 - these from company inventory on Kevin's service truck, and are listed
223320 - on the invoice. ref SDS 0 TQ4I
223321 -
223324 -
223326 - ..
223327 - Faucet Eschuchen Sealed to Avoid Cleaning Problems
223328 -
223329 - Steve found there is no positive fastening of the eschutchen on the
223330 - left side of the faucet. The right side has a fastening for the
223331 - sprayer. This created and imbalance in pressure on the surface of the
223332 - kitchen sink. He noticed that when water is flowing the left side
223333 - seemed to rise slightly. He feels this may cause the faucet to leak,
223334 - but debris could accumlate in this junction that would be difficult to
223335 - clean.
223337 - ..
223338 - [On 170214 0931 received letter from MondySavingPro.com
223339 - explaining Home Warranty Insurance to cover all routine
223340 - home and appliance repairs for cost of $300 to $500
223341 - annually. ref SDS 5 EM73
223342 -
223343 - https://www.moneysavingpro.com/home-warranty/
223345 - ..
223346 - Therefore, to increase the seal around the full perimeter of the
223347 - faucet eschutchen, he loosened the fastenings to lift the eschutchen,
223348 - and then ran a bead of sealant along the joint, then fastened the
223349 - faucet and the sprayer again.
223350 -
223351 -
223352 -
2234 -
SUBJECTS
Dishwasher Drain Line Clogged Clean Using Snake Special Elongated Br
4603 -
460401 - ..
460402 - Dishwasher Drain Clog Cleared Procedure for Future Maintenance
460403 -
460404 - Follow up ref SDS 1 WF36.
460405 -
460406 - Steve explained the problem with the dishwasher drain.
460407 -
460408 - [On 170214 0931 received letter from MondySavingPro.com
460409 - explaining Home Warranty Insurance to cover all routine
460410 - home and appliance repairs for cost of $300 to $500
460411 - annually. ref SDS 5 EM73
460412 -
460413 - https://www.moneysavingpro.com/home-warranty/
460415 - ..
460416 - There was a clog at the connection from the drain line to the garbage
460417 - disposal. This might be caused by debris building up in the garbage
460418 - disposal unit, and overflowing slightly into the dishwasher drain
460419 - line, which is slightly curved from the sink line. Overtime, waste
460420 - could settle and solidify, especially if the dishwasher is not used
460421 - for long intervals. Steve used a plumbers snake to clear the clogged
460422 - debris. He then demonstrated the dishwaster is draining according to
460423 - design. Millie brought out an instrument she purchased from the
460424 - hardware store. This is a flexible snake-like instrument, with nylon
460425 - brush on the tip. Steve used and found there was still additional
460426 - debris in the line.
460428 - ..
460429 - The build up seems to be immediately at the connection of the line to
460430 - the garbage disposal, so in the future we can clean this connection
460431 - with Millie's tool.
460433 - ..
460434 - Steve asked for the Internet address on research explaining the cause
460435 - of water heater rust, reported on 060411. ref SDS 4 EK5N He
460436 - submitted an email address...
460437 -
460439 -
460440 -
460441 -
4605 -
460501 -
4606 -
SUBJECTS
Kitchen Faucet Replace Leaking Equipment and Clear Dishwasher Drain
6503 -
6504 - 1646
650501 - ..
650502 - Work Completed and Paid
650503 -
650504 - Kevin stopped by and inspected the work.
650506 - ..
650507 - He prepared the invoice #49981 dated 060417.
650508 -
650509 - Parts...
650510 -
650511 - 2 Fip SL 24"
650513 - ..
650514 - Charges...
650515 -
650516 - Labor 1.5 hrs.................. $135
650517 - Parts.......................... 14
650518 -
650519 - Total tax included............. $149
650521 - ..
650522 - Paid check #203.
650523 -
650524 - [On 170214 0931 received letter from MondySavingPro.com
650525 - explaining Home Warranty Insurance to cover all routine
650526 - home and appliance repairs for cost of $300 to $500
650527 - annually. ref SDS 5 EM73
650528 -
650529 - https://www.moneysavingpro.com/home-warranty/
650530 -
650531 -
650532 -
650533 -
650534 -
650535 -
650537 - ..
6506 -
6507 -
6508 - 1745
6509 -
650901 - Steve's Flashlight Left Behind
650902 -
650903 -
650904 - After Diablo Rooter left the site, and while fixing dinner, Steve's
650905 - flashlight was found on the kitchen counter next to where the work
650906 - was performed.
650908 - ..
650909 - Everyone missed seeing it because of the other items placed on the
650910 - counter to make room for the work below the sink.
650912 - ..
650913 - Submitted letter to Steve notifying he can pick up the flashlight
650914 - anytime.
650915 -
650916 -
650917 -
650918 -
650919 -
650920 -
650921 -
650922 -
650923 -
6510 -
Distribution. . . . See "CONTACTS"