CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up
040502 -
040503 - A year or so ago, Millie purchased from home Depot a GE refrigerator.
040505 -  ..
040506 - This unit was installed by either GE or Home Depot, and they
040507 - connected the ice maker.
040509 -  ..
040510 - We noticed yesterday a small amount of water spilling onto the floor
040511 - near the refrigerator.  Turns out the water is leaking from inside the
040512 - refrigerator on the bottom.  Since the entire compartment is sealed,
040513 - it is not clear where this moisture is leaking.  We checked the
040514 - freezer compartment at the top of the unit, and nothing appears to be
040515 - leaking.  There is no standing water, nor buildup of ice anywhere
040516 - inside the freezer.
040517 -
040518 -
040520 -  ..
040521 - Millie has a purchase and/or delivery number...
040522 -
040523 -                  34548023
040524 -
040525 - ...dated...
040526 -
040527 -                  020725
040529 -  ..
040530 - Purchased from....
040531 -
040532 -                  Home Depot        925 798 9600
040533 -
040535 -  ..
040536 - Shipper Number......
040537 -
040538 -                  1HSF055272       0H144141
040540 -  ..
040541 - Bar code...........
040542 -
040543 -                  W1HSF055820            L1HSF055272
040544 -
040545 -
040546 -
040548 -  ..
040549 - General Electric Customer Manual
040550 -
040552 -  ..
040553 - Model..............
040554 -
040555 -                  GTS201CNAWW
040557 -  ..
040558 - Serial #...........
040559 -
040560 -                  HD041826
040561 -
040562 -
040564 -  ..
040565 - Customer Support....................... 800 432 2737
040566 -
040567 -                                         800 386 1215
040568 -
040569 -                                         877 434 3376
040570 -
040571 -                  http://www.geapliances.com
040572 -
040573 -
040574 -
040575 -
040577 -  ..
0406 -
0407 -
0408 - 1249
0409 -
040901 - Called Home Depot
040903 -                   ..
040904 -                  Home Depot        925 798 9600
040906 -  ..
040907 - Talked to Matt
040908 -
040909 -    Matt said the warranty is 1 year.
040910 -
040911 -    Customers have to call GE for maintenance.
040912 -
040913 -
040914 -
040916 -  ..
0410 -
0411 -
0412 - 1256
0413 -
041301 - Called GE Customer Support....................... 800 432 2737
041302 -
041303 - Talked to Carrie.
041305 -  ..
041306 - Explained the problem of water accumulating on the bottom of the
041307 - refrigerator and spilling onto the floor, evidently leaking from
041308 - somewhere in the freezer, per above. ref SDS 0 IL55
041310 -  ..
041311 - Carrie said this is a common problem with this model.
041312 -
041313 -        [On 050616 Dave Little at Dunn-Wright Appliances said that
041314 -        freezer condensate leakage is a common problem with the GE
041315 -        refrigerator. ref SDS 3 QE7O
041316 -
041317 -        [On 050620 service was performed again, and repair technician
041318 -        reported a design flaw. ref SDS 4 VX5I
041320 -         ..
041321 -        [On 050728 Susan clarified that while condensate leakage is a
041322 -        commonly known problem, it is actually a rare event, possibly
041323 -        reflecting a manufacturing error. ref SDS 5 AN8S
041325 -  ..
041326 - GE can schedule a service rep here tomorrow between 1300 - 1700.
041328 -  ..
041329 - I asked how much it will cost.
041331 -  ..
041332 - Kathy said the cost is...
041333 -
041334 -                     $59.95
041336 -  ..
041337 - I asked if this includes parts and materials.
041339 -  ..
041340 - Carrie said that the service is a flat rate of $59.95 for all the
041341 - time required to make the repair.
041343 -  ..
041344 - I asked how GE can estimate the price for parts and materials without
041345 - first inspecting the unit?
041347 -  ..
041348 - Carrie said GE does this work all the time, and they know what's
041349 - involved to fix this particular problem.  She said that if it turns
041350 - out to be something odd, that will cost more, the mechanic will tell
041351 - the customer before hand.
041353 -  ..
041354 - Confirmation number:   015255858
041355 -
041356 -        [On 041027 GE charged $144.95. ref SDS 1 1F63
041358 -         ..
041359 -        [On 041029 talked to customer service, and they said customers
041360 -        are not quoted the price for fixing the problem until the
041361 -        technician arrives on the scene. ref SDS 2 GI6N
041362 -
041363 -
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041367 -
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0414 -