CONTACTS 
0201 - CSG Systems, Inc.                                                                                                                                                  O-00000795 0404
020101 - Mr. Jerry J. Nord

SUBJECTS
Going Dark Avoid Maintain Frequent Daily Contact by Phone Email Commu
Snow in Omaha Information Overload Buries Everyone Going Dark Not Eno
Blizzard Information Overload Buries Everyone Going Dark Not Enough T
Communication Regular Avoid Going Dark Maintain Frequent Daily Contac
Learning Time Create SDS Records Needs More Input from Rod Busy Impro
Dim Lights Don't Go Dark Communication Decline Rather than Stop Not E
Dark Avoid Maintain Frequent Daily Contact by Phone Email Communicati
Productivity Paralyzed Information Overload Buries Everyone Going Dar
Study Not Enough Time to Improve Learn How to Save Time Money Using S
Buried Information Overload Everyone Going Dark Not Enough Time for C
Retool Skills Not Enough Time Learn Study Not Enough Time to Improve

1613 -
1613 -    ..
1614 - Summary/Objective
1615 -
161501 - Follow up ref SDS 6 0000, ref SDS 5 0000.
161502 -
161503 - Received a letter from Jerry this morning saying...
161504 -
161505 -    1.  Subject: RE: Cancel phone call today
161506 -        Date: Thu, 5 Feb 2004 10:23:01 -0600
161507 -        From: "Nord, Jerry"
161508 -        To: "Rod Welch"
161509 -             "Johnson, Garold L."
161511 -         ..
161512 -    2.  We are buried - literally in snow and figuratively in work... not sure when
161513 -        I will be able to follow up.  will try to keep you posted.
161515 -         ..
161516 -    3.  JerryN
161518 -  ..
161519 - Jerry's letter explaining they are buried by snow in Omaha, and he is
161520 - buried by information overload, means communication is starting to go
161521 - dark on the SDS project, because there is not enough time to study and
161522 - collaborate.  On 030620 Jerry made suggestions for collaboration to
161523 - help avoid "going dark." ref SDS 1 6W51
161525 -  ..
161526 - On 031023 slow progress learning SDS was reducing communication.
161527 - ref SDS 3 WB39  The problem continued on 031205. ref SDS 4 WB39
161529 -  ..
161530 - We are also "snowed in" here in the sunshine state where a blizzard of
161531 - information overload has everybody buried in California, like Jerry
161532 - relates has occurred at CSG in Nebraska.  On 040203 Gary reported he
161533 - has been overbooked to provide Com Metrics at Aerospace company, and this growth
161534 - in demand has occurred after he was ordered to remove tools that make
161535 - good management fast and easy, ref SDS 6 N03C, with the result that he
161536 - is trying to find time for making new tools, ref SDS 6 FJ95, which
161537 - further reduces the time for using Com Metrics to support good
161538 - management.  Since using bad management makes good management look
161539 - like unnecessary overkill, interupting support for Com Metrics has the
161540 - effect of reducing demand for SDS, as reviewed on 040203. ref SDS 6
161541 - F87F
161543 -  ..
161544 - This may be a good time to give SDS and Com Metrics a rest.  The
161545 - dynamics of things evolving at CSG limit the time Jerry has to retool
161546 - skills learning SDS to perform Com Metrics.
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