CONTACTS 
0201 - Network Associates, Inc.
020101 - Mr. Shawn Murphy
020103 - McAfee Enterprise Sales

SUBJECTS
McAfee Virus Progam Installed Required Removing Norton
McAfee Will Not Update on Internet Using DSL Connection
MacAfee Virus Definitions Could Not be Updated Because McAfee Online

0705 -
0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 1 RN6K.
070702 -
070703 - Tried all day to get McAfee to update using the Internet on c12 and
070704 - this effort continued to fail.
070706 -  ..
070707 - We need to update McAfee on c12 to check for the virus reported on
070708 - 030812. ref SDS 1 YU6G  McAfee was updated on c13, ref SDS 1 Q15H, and
070709 - then found the virus and deleted it. ref SDS 1 UO5K
070711 -  ..
070712 - Got a message saying we have to purchase an update on McAfee for c11,
070713 - ref SDS 1 AN6M, and this was done on 030813. ref SDS 2 0001
070715 -  ..
070716 - On 030812 tried to do the same thing on c12, but McAfee is failing to
070717 - access its own server on the Internet. ref SDS 1 FP6K
070719 -  ..
070720 - We can access other sites, showing that the Internet connection is
070721 - effective.
070723 -  ..
070724 - Removed McAfee and installed it again.
070726 -  ..
070727 - Still have the same problem.
070728 -
070729 -     Clicking on update.
070730 -
070731 -     Screen comes up that says Purchase
070732 -
070733 -     Click to purchase, and the screen stays the same.
070735 -      ..
070736 -     Click on purchase again, the Purchas screen disappears and the
070737 -     standard McAffee screen is shown that says to update the
070738 -     software, so we are in a loop.
070740 -      ..
070741 -     Called McAfee technical support again at...
070742 -
070743 -           888 847 8766
070745 -      ..
070746 -     Got a message saying that better service is available by
070747 -     calling....
070748 -
070749 -           900 328 4663
070751 -      ..
070752 -     Got a message saying this costs $_____ per minute.
070754 -      ..
070755 -     Was on hold.
070757 -      ..
070758 -     Finally was able to talk to...
070759 -
070760 -             Mayenk
070762 -      ..
070763 -     Explained problem that McAfee's online system for customers to
070764 -     purchase upgraded virus definitions is not working properly, per
070765 -     explanation above. ref SDS 0 0001
070767 -      ..
070768 -     Mayenk explained a procedure to purchase a download from the
070769 -     McAfee website, rather than use the McAfee software program, to
070770 -     work around the failed performance.
070771 -
070772 -              http://www.mcafee.com
070774 -      ..
070775 -     Logged onto this site and went through the same procedure to
070776 -     purchase a virus definiton upgrade, and everything works until the
070777 -     last operation to click on "Purchase," then the code cycles back
070778 -     to the beginning of the process, as occurred on 030812, and again
070779 -     yesterday. ref SDS 2 545G
070780 -
070781 -        [On 031015 received invoice from SBC charging $76 for this
070782 -        support that failed. ref SDS 4 VX9G
070784 -  ..
070785 - Received letter from McAfee saying...
070786 -
070787 -     Subject:
070788 -     McAfee Technical Support.
070789 -     Date: Fri, 15 Aug 2003 05:59:56 +0530
070790 -     From: "Mayank Bhargava, mayank.bhargava@hclbpo.com
070791 -     To: <rodwelch@pacbell.net>
070793 -      ..
070794 -     Click on the following link to get the Definition Renewal Files
070795 -     purchased:
070796 -
070797 -        http://download.mcafee.com/us/upgradeCenter/datRenewal.asp
070799 -      ..
070800 -     Regards
070802 -      ..
070803 -     Mayank B
070805 -  ..
070806 - Tried Mayank's idea to follow procedures at McAfee's website, per
070807 - above, ref SDS 0 R040, as confirmed in his letter, also shown above,
070808 - ref SDS 0 UY4M, and wound up in another loop.  Was unable to conclude
070809 - a transaction to purchase another upgrade for c12.
070811 -  ..
070812 - In the meantime, ran McAfee across the network from c11 to c12.
070813 - Established that c12 does not have the msblast.exe virus.
070814 -
070815 -     [On 030919 was able to complete purchase transaction of McAfee
070816 -     software online. ref SDS 3 0001
070817 -
070818 -     [On 031015 received invoice from SBC charging $76 for this support
070819 -     that failed. ref SDS 4 VX9G
070820 -
070821 -
070822 -
070823 -
070824 -
070825 -
070826 -
070827 -
070828 -
070829 -
070830 -
070831 -
070832 -
0709 -