THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: August 13, 2003 08:54 AM Wednesday; Rod Welch

McAfee new license for 1 year to upgrade virus definitions on c11.

1...Summary/Objective


..............
Click here to comment!

CONTACTS 
0201 - Network Associates, Inc.
020101 - Mr. NFN NLN
020102 - McAfee Technical Support
020103 - Customer Service

SUBJECTS
C13 Install McAfee Virus Scan v 6.0
McAfee Virus Program License Expired So Renewed for 1 Year Cost $14.9
Virus Program License Expired So Renewed for 1 Year Cost $14.95
Virus Definitions on c11 Updated for 1 Year from Today 030526 Cost $1
C11 Install McAfee Virus Scan v 6.0 after Reinstall W2K
MacAfee Virus Program Installed in h 00 23
MacAfee Virus Definitions Update for 1 Year $4.95 to Update for Anoth
C12 Install McAfee Virus Scan v 6.0
Virus Definitions Online Purchasing Failing on C12 Even Though Seems

1111 -
1111 -    ..
1112 - Summary/Objective
1113 -
111301 - Follow up ref SDS 6 0000. ref SDS 4 0000.
111302 -
111303 - Purchased a license to get Virus definition updates for c11 from
111304 - McAfee for another year, to solve virus problem reported yesterday.
111305 - ref SDS 7 AN6M
111307 -  ..
111308 - Cost was $14.95.  Millie paid this with a credit card.
111309 -
111316 -       ..
111317 -      Customer Number:     1800010195
111319 -       ..
111320 -      Order Number:        1800027297
111322 -       ..
111323 -      McAfee VirusScan 6.0 and 7.0 Virus Definition Renewal
111325 -       ..
111326 -      Thank you for your order. Your credit card was charged $14.95.
111327 -      This order will appear on your credit card statement as "DR
111328 -      *McAfee.com - US
111330 -       ..
111331 -      This is your receipt. Please print a copy of this page for your
111332 -      records. A printout of this page will be considered an official
111333 -      receipt and proof-of-purchase
111334 -
111336 -  ..
111337 - Tried to update McAfee on c12 using the same procedure for purchasing
111338 - the upgrade on computer c11, shown above, ref SDS 0 0001, but the
111339 - problem encountered yesterday occurred again.  McAfee's online
111340 - procurement system failed.  McAfee's system is in a continuous loop,
111341 - as explained on 030812. ref SDS 7 FP6K
111342 -
111343 -     [On 030814 called McAfee technical support and was connected to a
111344 -     900 number, but the engineer could not solve the problem.
111345 -     ref SDS 8 0001
111347 -      ..
111348 -     [On 030919 was able to complete purchase transaction of McAfee
111349 -     software online. ref SDS 9 0001
111350 -
111351 -
111352 -
111353 -
111354 -
111355 -
111356 -
1114 -
Distribution. . . . See "CONTACTS"