CONTACTS 
0201 - Microsoft Corporation
020101 - Mr. Prasad NLN
020102 - Online Customer Service Representative
020104 - Online Customer Service Support

SUBJECTS
Virus Reported by McAfee on W2K Update Downloaded from Microsoft bssx
Virus Reported by McAfee After Downloaded W2K Updated from Microsoft
C13 Update W2K Primarily for IE 6 Which has Been Moved to Concord
Virus Reported by McAfee on C13 Update W2K Primarily for IE 6 Which h
Virus Bssx.exe Reported by McAfee After Downloading Update for W2k fr

0807 -
0807 -    ..
0808 - Summary/Objective
0809 -
080901 - Follow up ref SDS 2 0000, ref SDS 1 0000.
080902 -
080903 - Received ref DRT 1 0001 from Prasad responding to the notice last
080904 - night about a virus that seemingly was downloaded with an update from
080905 - Microsoft for W2K.
080907 -  ..
080908 - Prasad says....
080909 -
080910 -    1.  Thank you for contacting Microsoft Customer Service.
080911 -
080912 -    2.  I am Prasad, your Microsoft Online Customer Service
080913 -        Representative. ref DRT 1 QJ6F
080915 -         ..
080916 -    3.  Rod, I understand that you wish to report about a Virus named
080917 -        bssx.exe that reportedly entered your computer via Windows
080918 -        Update site. ref DRT 1 WJ6I
080920 -         ..
080921 -    4.  I would like to inform you that Microsoft takes care of its
080922 -        website and I can assure that this virus [did not] enter your
080923 -        computer via Windows Update site. Microsoft scans all its files
080924 -        for possible virus infection. ref DRT 1 4K6N
080926 -  ..
080927 - Dos this suggest that something may have intercepted and attached
080928 - itself to the Microsoft download???
080929 -
080930 -            [On 030812 new virus reported attacking Microsoft systems.
080931 -            ref SDS 3 DN7L
080933 -  ..
080934 - Prasad continues....
080935 -
080936 -    5.  Though I am not a Technical Support Professional, I have done
080937 -        some research and found that there is no virus/Windows file
080938 -        with the name bssx or bsx. ref DRT 1 5K7I
080940 -  ..
080941 - May have reported the name incorrectly, since when McAfee reported the
080942 - problem I only noted the name of the virus in passing in the haste to
080943 - delete it immediately.
080945 -  ..
080946 - Prasad continues....
080947 -
080948 -    6.  Please note that it is recommended that AntiVirus should be
080949 -        disabled when downloading and installing Windows Updates.  This
080950 -        is because, the updates modify registry settings which the
080951 -        AntiVirus detect as a Virus. ref DRT 1 BK7N
080953 -  ..
080954 - Would like to get the authority for the recommendation to disable
080955 - virus protection during a download from Microsoft?
080957 -  ..
080958 - We have been updating Microsoft products for years using McAfee virus
080959 - protection, and have never received a virus alert on prior updates.
080961 -  ..
080962 - Prasad concludes....
080963 -
080964 -    7.  Rod, I hope the information I have given is useful to you.  If
080965 -        you have any other questions or need further assistance, please
080966 -        feel free to contact us again. ref DRT 1 IK8J
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