Microsoft Corporation
16011 NE 36th Way
Box 97017
Redmond, WA 98073 9717
Telephone



Date: Thu, 19 Jun 2003 01:19:00 -0700

02 05 04 60 03061901




Mr. Rod Welch
rodwelch@pacbell.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
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Subject:   Virus reported on Download from Microsoft
{RTCProd#002-641-146}

Dear Rod,

Thank you for contacting Microsoft Customer Service.
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I am Prasad, your Microsoft Online Customer Service Representative.
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Rod, I understand that you wish to report about a Virus named bssx.exe that reportedly entered your computer via Windows Update site.
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I would like to inform you that Microsoft takes care of its website and I can assure that this virus [did not] enter your computer via Windows Update site. Microsoft scans all its files for possible virus infection.
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Though I am not a Technical Support Professional, I have done some research and found that there is no virus/Windows file with the name bssx or bsx.
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Please note that it is recommended that AntiVirus should be disabled when downloading and installing Windows Updates. This is because, the updates modify registry settings which the AntiVirus detect as a Virus.
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Rod, I hope the information I have given is useful to you. If you have any other questions or need further assistance, please feel free to contact us again.

Have a nice day.

Thank you for using Microsoft Products and Services,
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Sincerely,



Prasad NLN
Online Customer Service Representative
Online Customer Service Support
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