CONTACTS 
0201 - Earthlink                                    800 327 8455
020101 - Mr. Claim Notice
020102 - invoice.inquiry@earthlink.net =888-932-1997
020103 - Billing Department  =888-932-1997
0202 - Earthlink, Inc.                              800 327 8455
020201 - Ms. Caryn A. NLN
020202 - invoice.inquiry@earthlink.net =888-932-1997
020203 - Billing Department  =888-932-1997

SUBJECTS
Invoice Earthlink #89811697 Dated 021002
Invoice Earthlink #107552319 Dated 030202
$22.47 Incorrect Charge for Extra Usage Hours Dial Up Service Which i
$267.57 Incorrect Charge for Extra Usage Hours Dial Up Service Which
Technical Support Unproductive Telephone Skill Based Routing

0807 -
0807 -    ..
0808 - Summary/Objective
0809 -
080901 - Follow up ref SDS 10 0000. ref SDS 9 0000.
080902 -
080903 - Earthlink Case number 20985352
080905 -  ..
080906 - Pursuant to notifying Earthlink shown by Earthlink's letter on 030213,
080907 - ref SDS 11 0001, called Discover...
080908 -
080909 -                        800 347 2683
080911 -  ..
080912 - Millie's Discover Account....
080917 -  ..
080918 - Talked to Maria.
080920 -  ..
080921 - Explained dispute on Discover with Earthlink charge of $47.42
080922 - reference 84348948 on Discover's statement dated 030205
080924 -  ..
080925 - Reviewed background reported on 030107 showing extra charge of $22.47
080926 - on Earthlink's invoice for service in December 2002, and that this was
080927 - the second time that Earthlink overbilled, but they reversed the
080928 - charge on the prior overbill. ref SDS 6 4C7L  On 030108 Earthlink was
080929 - notified of error in the billing in the amount of $22.47. ref SDS 7
080930 - L85F  On 020308 Earthlink's next invoice number 107552319 credits the
080931 - disputed amount of $22.47, but has another incorrect charge for extra
080932 - usage hours in the amount of $267.57.
080934 -  ..
080935 - Asked Maria how Millie can make arrangements to pay only $24.95 as
080936 - agreed with Earthlink on 010502? ref SDS 2 QR6F
080938 -  ..
080939 - Maria said she is not aware of a Discover procedure for customers to
080940 - control payments.  If customers agree to electronic billing, Discover
080941 - is forced to pay any amount billed without regard to instructions from
080942 - customers.
080944 -  ..
080945 - In this case, Maria proposed handling the current matter as two
080946 - separate disputes.  She will issue a credit to Millie's account for
080947 - $22.47 on the first dispute for Earthlink's January invoice.  As a
080948 - result, Millie can issue payment to Discover on the current statement
080949 - dated 030205 as follows....
080950 -
080952 -         ..
080953 -        Total statement amount........... $874.14
080955 -         ..
080956 -        Earthlink overcharge.............   22.47
080957 -                                         ---------
080958 -                                          $849.67
080960 -  ..
080961 - Discover will notify Earthlink of the dispute.
080963 -  ..
080964 - Maria will further initiate a dispute in the amount of $267.57 for the
080965 - over charge on Earthlink's invoice number 107552319, and will notify
080966 - Earthlink of this dispute.
080967 -
080968 -     [On 030308 Earthlink invoice has no further improper charges for
080969 -     "extra" hours. ref SDS 12 WH6I
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0810 -