CONTACTS 

SUBJECTS
Fear Confidential Communications Reported on Internet Prevents Demons
Customer Fears Privacy Compromised by SDS Record on Internet
Internet Object Organizational Memory Worry Accountability Confidenti
Privacy, Security - Discovery
Confidentiality Privacy Communication on Internet

1207 -
1207 -    ..
1208 - Summary/Objective
1209 -
120901 - Follow up ref SDS 40 0000. ref SDS 36 0000.
120902 -
120903 - Received ref DRT 1 0001 from Mark saying....
120904 -
120905 -    1.  I just did a search based on yet another call.  I'm frankly
120906 -        getting sick of people thinking I cannot keep meeting notes
120907 -        confidential because of your technical problems.
120909 -         ..
120910 -    2.  Either fix it this time, confirm and prove to me that you have
120911 -        or I'll have to take legal steps and action. ref DRT 1 TJ5N
120913 -         ..
120914 -    3.  Frankly this is embarrassing and I have been more than
120915 -        reasonable about this. ref DRT 1 FY6G
120916 -
120918 -  ..
120919 - The request today follows up Mark's leter on 010615 saying that Mark's
120920 - company lost an order because a customer encountered the record on
120921 - 950427 pertaining to Mark's preliminary work on SDS, ref SDS 5 0001,
120922 - and incorrectly concluded that Mark's company had published
120923 - confidential information. ref SDS 40 WF6K
120925 -  ..
120926 - Unlike Mark's letter on 010615, today Mark does not cite the record he
120927 - encountered that he wants removed.  Without a link showing what Mark
120928 - wants done, the cost to support his request is greatly increased, as
120929 - related on 020726. ref SDS 44 636G
120931 -  ..
120932 - Did a search for Mark's company on the Internet....
120936 -  ..
120937 - This produced several thousand records.  Examination of a few hundred
120938 - did not show anything like an SDS record that is the focus of Mark's
120939 - letter today.
120941 -  ..
120942 - Did a search for Mark's name....
120945 -
120946 - ...and came up with several thousand records. About the 10th entry in
120947 - the list showed the record on 950329 meeting with Mark about a
120948 - brochure for SDS. ref SDS 3 0001
120950 -  ..
120951 - The record on 950329 is identified by an editor's note, ref SDS 3
120952 - 4G8H, cited on 010615 to avoid prior confusion related by Mark at that
120953 - time, ref SDS 40 5S8I, where customers mistakenly believed that Mark's
120954 - company published an SDS record containing confidential information.
120955 - ref SDS 40 WF6K
120957 -  ..
120958 - We retained the record on the Internet because Mark came up with a
120959 - brilliant way to summarize SDS support for a new way of working
120960 - intelligently. ref SDS 3 4G63  Experience over the past 20 years has
120961 - shown that cultural inertia resists improvement to save time and money
120962 - that requires a new way of working.  Any help that can be found is
120963 - needed to advance from information to a culture of knowledge, based on
120964 - the record on 020608. ref SDS 43 QV5G  Accordingly, there is no intent
120965 - to embarras nor otherwise harm Mark and his company.  Rather, it is
120966 - useful to point customers to Mark's realization that converting
120967 - information into knowledge yields the "gift of time."
120969 -  ..
120970 - Mark is right to complain today in his letter about not having been
120971 - notified on 010615 that the record on 950329 was retained on the
120972 - Internet, so that he could further press his case, and would have at
120973 - least been spared the surprise of having another customer raise a
120974 - prior issue.
120976 -  ..
120977 - It is not clear that Mark is entitled to demand removal of the record
120978 - under color of law.  given the disclaimer that Mark's company did not
120979 - publish nor authorize publication of the record at issue, and further
120980 - that there is no false nor otherwise harmful information related to
120981 - Mark's company in the record on 950329, since the record expressly
120982 - shows that Mark and his company did a good job.
120984 -  ..
120985 - Testing legal rights in this case would be a set back for Mark and his
120986 - company's goal to avoid public scrutiney, since adjudication occurs in
120987 - a public forum, and results, including disclosure of the offending
120988 - record, would become part of the public record, subject to publication
120989 - on the Internet, just as in the case of the Microsoft case where
120990 - mountains of email was published, as shown in the record on 991110,
120991 - ref SDS 24 0001, which Mark's company seeks to today prevent.
120993 -  ..
120994 - To accomodate Mark's objective with our objective we could....
121001 -          ..
121002 -     2.  Additionally, we could remove the record and lose the benefit
121003 -         of Mark's assessment on 950329, which would have some harm to
121004 -         us, per above. ref SDS 0 AE7J
121006 -          ..
121007 -         About 40K people a month visit SDS records on the Interent,
121008 -         spending upwards of 2 minutes a visit,and making about 90K
121009 -         hits per month (clicking links to get more information).  Mark
121010 -         and the customer who contacted him are examples.  Other
121011 -         examples of people who write and call asking for more
121012 -         information about SDS as a result of being helped by SDS
121013 -         records on the Internet, are listed on 010907. ref SDS 41 0P8P
121014 -         Naturally, we want to continue giving customers the chance to
121015 -         learn how SDS helps people think, remember and communicate,
121016 -         because this encourages inquiry, as occurred by the DOD rep on
121017 -         010608. ref SDS 39 RS4J  The record Mark proposes does a good
121018 -         job of meeting that objective.  On the other hand, there are
121019 -         6,000 or so records out there, so eliminating one of them is
121020 -         not fatal.
121021 -
121023 -  ..
121024 - Now that we understand the issues, sent Mark an eamil linked to this
121025 - record and asked for further input on these options.
121026 -
121027 -
121029 -  ..
1211 -
1212 -
1213 - 2307
1214 -
121401 - Received ref DRT 1 0001 from Mark saying....
121402 -
121403 -    1.  Remove all records do not amend them.  I want it down and gone
121404 -        permanently.
121406 -         ..
121407 -    2.  I have been more than reasonable about this and now after three
121408 -        calls in two years from clients or potential clients doing
121409 -        research on us this is enough.
121411 -         ..
121412 -    3.  How can I make this more clear?
121414 -         ..
121415 -    4.  Remove all records.
121416 -
121418 -  ..
121419 - For some reason, Mark does not indicate having reviewed the record
121420 - and giving meaningful consideration to options for meeting his
121421 - objectives.
121423 -  ..
121424 - He cites no authority to support a demand for the records be removed.
121426 -  ..
121427 - To accomodate Mark's objectives, changed the name in the record on
121428 - 950329 to Clark Bragett, ref SDS 3 0001, rather than to Sockett,
121429 - considered above. ref SDS 0 AE45 This should eliminate any chance of a
121430 - customer, who is looking for information on Mark's company, from
121431 - enountering this record.
121432 -
121433 -        [On 030513 Mark reports that the phone number for Mark's
121434 -        company was left in the record, so removed it. ref SDS 45 RK66
121436 -  ..
121437 - To further accomodate Mark, will remove the record for a month, until
121438 - the search engines updates their profiles, so when he does another
121439 - search, and refreshes his browser screen to clear the cache, there
121440 - will be a message of No record found.
121442 -  ..
121443 - At the end of 30 days, will put the revised record back on the web
121444 - with a different name, so Mark is protected, and our interests are
121445 - also service, per above. ref SDS 0 AE52
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