CONTACTS 
0201 - IBM INTERNET                         800 821 4612 ext 2
020101 - Mr. Donald McKenzie
020102 - donald_mckenzie@vnet.ibm.com
020103 - Technical Support
020104 - Description

SUBJECTS
Installation
Netscape, 4.04 W95
Version 7.0 Netscape
Netscape, 7.0 W2K
Netscape 7.0
Profile for User 00101 Rod Welch Not Working Today Request to Retriev
C11 in Concord to Correct Problem Running Email for Profile 00101

1009 -    ..
1010 - Summary/Objective
1011 -
101101 - Follow up ref SDS 21 0000, ref SDS 19 0000.
101102 -
101103 - Today, we are having another problem with Netscape for an unknown
101104 - reason.  Cannot read email.  Getting a screen to configure
101105 - preferences, whereas it should be reading preferences from the
101106 - profile for 00101 in directory....
101107 -
101108 -
101109 -                   h: 00 07 users 00101
101110 -
101111 - However, that is failing.
101112 -
101113 - Millie's preferences are still good.  This suggests the w2k registry
101114 - has lost track of preferences for 00101 for some reason.
101115 -
101116 - In the past a way to clear this problem is to remove Netscape and
101117 - install it again using the code for version 4.7 in...
101118 -
101119 -
101120 -                     g: 00 netscape 47 CC32D473.EXE
101121 -
101122 -  ..
101123 - Will try this now to see if we can recover.
101124 -
101125 - Used W2K control panel to add/remove programs.
101126 -
101127 - Booted the computer to update the registry.  This may not be
101128 - necessary, but it probably doesn't hurt.
101129 -
101130 -
101131 -
101132 -  ..
1012 -
1013 -
1014 - 1040
1015 -
101501 - Netscape is removed
101502 -
101503 - Will try to install 4.7 again.
101504 -
101505 - All preferences offered by Netscape are disconnected, so it is not a
101506 - default anything, and the user selects when Netscape is run.
101507 -
101508 -
101509 -
101510 -  ..
1016 -
1017 -
1018 - 1048
1019 -
101901 - Installation complete.
101902 -
101903 - This did not solve email access problem.
101904 -
101905 - Had to configure all preferences using c12 as a template.
101906 -
101907 -
101908 -
101909 -
101910 -
101911 -  ..
101912 - Also downloaded installation code for Netscape 7.0 in....
101913 -
101914 -
101915 -                     g: 00 netscape 70 NSSETUPB.EXE
101916 -
101917 -  ..
101918 - After we hopefully get 4.7 running correctly again, will consider
101919 - evaluating 7.0 again.  We did not have a good experience with Netscape
101920 - 7.0 on 000525. ref SDS 21 0001
101921 -
101922 -  ..
101923 - Try to install in...
101924 -
101925 -
101926 -                   c: 00 17
101927 -
101928 -
101929 - This seemed to work out pretty well.  Better than I remember from a
101930 - few years ago.
101931 -
101932 -     [On 021115 removed Netscape 7 from c and installed on h drive.
101933 -     ref SDS 22 EV4G
101934 - ..
101935 - There is a problem with setting up support programs on the I:
101936 - drive, and the user ID was also put on I, but finally figured out how
101937 - specify the User ID stuff to be on the same drive as the program,
101938 - rather than on I:
101939 -
101940 -  ..
101941 - Copied Netscape setup files from....
101942 -
101943 -             c11 g: 00 Netscape........ to c12 g: 00 Netscape
101944 -
101945 -
101946 -
101947 -
101948 -
101949 -
101950 -
101951 -
101952 -
101953 -
1020 -