CONTACTS 
0201 - ATT Internet                         800 821 4612 ext 222
020101 - Mr. Donald McKenzie
020102 - donald_mckenzie@vnet.ibm.com
020103 - Technical Support
020104 - Description
0202 - Earthlink                            800 327 8455
020201 - Mr. Bruce Newland
020202 - Service Quality Manager =916 787 8213
020203 - newlandb@corp.earthlink.net
020204 - Quality Engineering

SUBJECTS
Payment Change Credit Card from First Card to First USA
Credit Card Payment Changed from Account ---2957 to Millie's Masterca

0704 -    ..
0705 - Summary/Objective
0706 -
070601 - Follow up ref SDS 13 0000, ref SDS 12 0000.
070602 -
070603 - I am in San Francisco this morning.  Millie called about an hour ago
070604 - and left a message saying that the AT&T dial up service is
070605 - disconnecting and reporting an error message.
070606 -
070607 -                 Network access has been revoked LIG 0036E
070608 -
070609 - We had this same problem on...
070610 -
070611 -         020403................................. ref SDS 12 JT3F
070612 -         020302................................. ref SDS 11 0001
070613 -
070614 - I tried the connection here in San Francisco, and am having trouble
070615 - connecting to anything through the Pac Bell DSL service.
070616 -
070617 -  ..
070618 - Shut down the computer and disconnected the DSL line, because that is
070619 - sometimes necessary to clear the DSL connection.
070620 -
070621 - After starting the computer again, and connecting to Pac Bell DSL, was
070622 - able to get activity on the Internet by updating the McAfee virus
070623 - protection program.
070624 -
070625 -  ..
070626 - This indicates we now have Internet activity in operation.
070627 -
070628 - On 020708 we talked to Wanda at AT&T and she assigned the following
070629 - problem number...
070630 -
070631 -                      2295562
070632 -
070633 -  ..
070634 - Wanda described a payment problem concerning conflict with the name on
070635 - the account. ref SDS 13 0001
070636 -
070637 - We talked to a supervisor, Chris, because this same problem occurred a
070638 - few months ago, and at that time AT&T said the account was in good
070639 - standing, that the problem was with AT&T's system.
070640 -
070641 - Chris agreed the account is good standing.  She fixed the address
070642 - problem, and assigned a new problem number for future reference.
070643 -
070644 -
070645 -                          2295534
070646 -
070647 -  ..
070648 - Chris sent another letter confirming that the account is good
070649 - standing, and apologized for inconvenience.
070650 -
070651 -  ..
070652 - Based on this past record showing the account is in good standing and
070653 - AT&T is having continuing problems with its systems, called AT&T to
070654 - investigate the problem.  Called the number...
070655 -
070656 -
070657 -                        800-863-8277
070658 -
070659 -
070660 - ...which is in the letter we received from Felice Reyes on 020214
070661 - saying our account is in good standing. ref DRP 1 TM6F
070662 -
070663 -  ..
070664 - However, we got a phone message saying their system is overloaded by
070665 - calls from other customers, and asking us to call back later.  This
070666 - indicates that AT&T is having a system wide problem.
070667 -
070668 -  ..
070669 - I sent a test message to Millie with a link to this record.  Sent a
070670 - copy to Felice, so that we have given notice of the problem to AT&T,
070671 - and request AT&T to confirm when the problem is corrected.
070672 -
070673 -
070674 -
070675 -  ..
0707 -
0708 -
0709 - 1522
0710 -
071001 - Called back.
071002 -
071003 - Talked to John.
071004 -
071005 - Received reference number....
071006 -
071007 -
071008 -                             2295534
071009 -
071010 -
071011 - ...used same as old number.
071012 -
071013 - John said the billing department has turned the account off again. He
071014 - is not sure why, but feels the billing department can solve it.
071015 - ..
071016 - We reviewed the record showing that the supervisor in the
071017 - Technical Support group fixed this same problem on
071018 -
071019 - Talked to Robin.
071020 -
071021 - She said that the account has been revoked, and as a result, she
071022 - cannot reinstate the account because Technical Support can only help
071023 - customers when the account has been incorrectly suspended.
071024 -
071025 -  ..
071026 - Robin tried to transfer the call to the billing department.  She came
071027 - back on line and said she is getting same busy signal we get when we
071028 - dial....
071029 -
071030 -
071031 -                        800-863-8277
071032 -
071033 -
071034 -  ..
071035 - Robin said she cannot solve the problem, and she cannot put us in
071036 - contact with anyone who can solve the problem.  She suggested that we
071037 - keep trying periodically to contact the billing department.
071038 -
071039 -
071040 -
071041 -
0711 -

SUBJECTS
Email Alternate Address for Special Situations Earthlink
Webmaster Alias: rowelch@attglobal.net
Address:
Password:
Connecting to Server

1208 -
120801 -  ..
120802 - Earthlink Dial-up Connections and Email Accounts
120803 -
120804 - Since AT&T seems to be having continuing problems, and since their
120805 - customer support has been unable to provide support, will investigate
120806 - using our email accounts with Earthlink.
120807 -
120808 -
120809 -  ..
1209 -
1210 -
1211 - 2312
1212 -
121201 - Called Earthlink for assistance to create a dial-up connection.
121202 -
121203 - Currently on hold.
121204 -
121205 - There is a record on 990114 showing work to configure a dial-up
121206 - connection. ref SDS 3 0206  It says instructions are in the record on
121207 - 980317. ref SDS 2 0001
121208 -
121209 - Talked to Tra.
121210 -
121211 - Tra says that we have to talk to Web Hosting to change the webmaster
121212 - alias from attglobal.net back to earthlink.net.
121213 -
121214 -  ..
121215 - Tra asked for....
121216 -
121217 -       Email:      welchco@earthlink.net
121218 -       Password:   whcle250
121219 -                   welchco.com
121220 -                   webmaster@welchco.com
121221 -
121222 - ...which is shown in the record on 010502. ref SDS 7 CT5K
121223 -
121224 -
121225 - To change the webmaster alais, go to...
121226 -
121227 -
121228 -       http://help.earthlink.net/websupport/statersite/menu.html
121229 -
121230 -  ..
121231 - Tra asked for the last 4 digits of the credit card number account we
121232 - set up on 020403. ref SDS 12 LI4K
121233 -
121234 -  ..
121235 - Dial-up connection...
121236 -
121237 -     In Control Panle select Dial-up and Network connection.
121238 -
121239 -     This starts a Wizard.
121240 -
121241 -     A few clicks, select the 3rd choice to set up a connection
121242 -     manually.
121243 -
121244 -     The phone number is:  925 459 9400
121245 -
121246 -     Username:
121247 -
121248 -
121249 -  ..
121250 - Case Number:  44442823
121251 -
121252 - Cost of dial-up is $21.95.
121253 -
121254 -
121255 -
121256 -
121257 -
1213 -

SUBJECTS
User ID:
Password:
Address:
Incoming Server:
rodwelch@pacbell.net
Username:
Password:
Outgoing Server:
Outgoing User Name:
Concord: 925 778 8688

2213 -
221301 -  ..
221302 - Pac Bell DSL Dial-up Connection
221303 -
221304 - Talked to Ray.
221305 -
221306 - We may be able to access our account using a Dial-up account from
221307 - Concord.
221308 -
221309 - Phone in Concord is:  925 778 8688
221310 -
221311 - My account is:
221312 -
221313 -                     rodwelch@pacbell.net
221314 -
221315 -    password:  poimss
221316 -
221317 -
221318 -  ..
221319 - We can set up an account for Millie at...
221320 -
221321 -
221322 -             http://pacbell.prodigy.net
221323 -
221324 -
221325 -  ..
221326 - Click on Customer Service at the top near the center of the window.
221327 -
221328 - Select:  Extra Email Boxes, near the bottom.
221329 -
221330 - Select:  "Tools" from the menu bar near the top of the window.
221331 -
221332 - Created account for...
221333 -
221334 -                  milliebuck@pacbell.net
221335 -
221336 -       Password:  poims********
221337 -
221338 -
221339 -  ..
221340 - Pac Bell Account shows...
221341 -
221342 -   Incoming Mail Server...
221343 -
221344 -     Server name:      postoffice.pacbell.net
221345 -     Server type:      pop3 server
221346 -     User name:        rodwelch     and     milliebuck
221347 -     Password:         poim*******          poim*******
221348 -
221349 -    ..
221350 -   Outgoing Mail Server...
221351 -
221352 -     Outgoing mail (SMTP) server:      mail.packbell.net
221353 -     Outgoing mail server user name:   rodwelch   and  milliebuck
221354 -
221355 -
221356 -  ..
221357 - Attglobal.net shows...
221358 -
221359 -   Incoming Mail Server...
221360 -
221361 -     Server name:      pop3.attglobal.net
221362 -     Server type:      pop3 server
221363 -     User name:        rowelch     and     mbuck
221364 -     Password:         poim*******          poim*******
221365 -
221366 -    ..
221367 -   Outgoing Mail Server...
221368 -
221369 -     Outgoing mail (SMTP) server:
221370 -
221371 -            smpt1.attglobal.net
221372 -
221373 -     Outgoing mail server user name:
221374 -
221375 -            usinet.rowelch
221376 -            usinet.mbuck
221377 -
221378 -  ..
221379 - However, we have learned that we can use Pac Bell for the outgoing
221380 - mail server, and retain the attglobal.net for incoming mail, to
221381 - retain the original email address.
221382 -
221383 -
221384 - Trying the Pac Bell account results in getting 33 advertisements from
221385 - people.  This is distrubing because these advertisements have been
221386 - sent to an account that has never been used.  So, the question arises
221387 - about how these people got an email address that has never been used?
221388 -
221389 - It indicated that Pac Bell is selling names to people in order to
221390 - facilitate marketing.
221391 -
221392 -
221393 -
221394 -
221395 -
221396 -
221397 -
221398 -
221399 -
221400 -
221401 -
221402 -