CONTACTS 
0201 - Thelen, Reid & Priest LLP            415 371 1200
020101 - Mr. David Buoncristiani, Esq.
020102 - dbuoncristiani@thelenreid.com

SUBJECTS
Online Help Website, 000518
Passport Help System, 000518
Skill Based Routing Support Unproductive
Claim Failure to Perform, C12
Microsoft Fails to Perform Implied Agreement to Support W2K

0808 -
0808 -    ..
0809 - Summary/Objective
0810 -
081001 - Follow up ref SDS 28 0000, ref SDS 25 0000.
081002 -
081003 - Submitted ref DIT 1 0001 to Dave Buoncristiani asking for comments and
081004 - edits on my letter to Microsoft, ref DIP 3 0001, prepared yesterday,
081005 - demanding technical support from Microsoft at reasonable rates and
081006 - that 90 day start-up support be commenced with submission of this
081007 - letter and contact by Microsoft to perform support.
081008 -
081009 -
0811 -
0812 -
0813 - 1441 called Dave
0814 -
081401 - He has received the letter and will review this evening.
081402 -
081403 -    [On 000531 received response. ref SDS 29 0001
081404 -
081405 -
081406 -
081407 -