| December 6, 1999 | 03 00050 61 99120601 |
Mr. Tom Driscoll
Director of Operations
tom.driscoll@kp.org
Call Center
Kaiser Foundation Health Plan, Inc.
1950 Franklin Street
Oakland, CA 94612
| Subject: | Welch; Patient 05519189 |
|
Knee Examination on Sep 10, 1999 Patient Assistance Report October 6, 1999 Team Care Policy |
Dear Tom,
This confirms our discussion today. The Welch web site sets an objective to move from traditional information management to an intelligence support system based on the Internet. Common buz words for this capability are Virtual Office, Knowledge Management, Enterprise Management and Business Intelligence. These are big investment, big risk efforts because making technology beneficial for managing, or any knowledge-based work, is much harder than people realize. Communication Metrics applies cognitive science that solves this problem. Kaiser's interest in the Internet fits the Com Metrics model.
I look forward to hearing your ideas after you have talked to Jeanne.
Thanks very much for your consideration.
Sincerely,
Rod
Rod Welch
rowelch@attglobal.net
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