THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700



December 5, 1999

03 00050 61 99120501




Ms. Amy Welch
awelch@csus.edu
3585 Gold Creek Lane
Sacramenco, CA 95827

Subject:   Communication Metrics
Meeting Notes, Links, Feedback

Dear Amy,

Answering your letter on December 2, the SDS software program has a lot of firepower to aid memory and create links. It expands traditional literacy (i.e., ordinary reading and writing) quite a bit, because a big part of writing is remembering, which is fairly fragile.

Feedback also helps, and is helped by, the writing process. Did you see the letter to Jeanne Bradley at Kaiser discussing feedback on meeting notes?

Sincerely,

Rod

Rod Welch
rowelch@attglobal.net