THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700

April 20, 1999                                                                       03 00050 61 99042001



Mr. Ross Chittenden
Chief Office of Project Management
Project Management Program, MS 28
Systems Implementation
State of California
Department of Transportation
P.O. Box 942874
1120 N. Street Room 2106; Room 2106
Sacramento, CA  94274-0001

Subject:  Communication Metrics
                    Savings self-evident

Dear Ross,

Thanks for facilitating review of Communication Metrics. This morning Iman advised that Construction Management has moved a meeting from Apr 15 to Apr 30 for internal review of field automation. On April 14 he wanted help for the Caltrans' job diary system. Better management that saves time and money requires leadership cited in your PM Network article. Sending email to Rob Richmond and others, so they can directly experience new methods, is a big help. Knowledge is power; but, new knowledge needs opportunity for people to see how to use it. Helping Caltrans experience Communication Metrics on the Internet creates this critical opportunity. On Mar 4, scientific evidence shows this method improves management. Your leadership today helps ensure a fair review in government. That's encouraging - thanks very much for your help.

Sincerely,

THE WELCH COMPANY

Rod Welch

Copy to:

1. John McMillan