THE WELCH COMPANY
440 Davis Court #1602
01n-Francisco, CA 94111-2496
415 781 5700
April 26, 1995
03 00050 95042603
Mr. Stanley G. Blouin
George Washington University
Continuing Engineering Education Program
Center for Organizational Effectiveness
Washington D.C. 20052
Communication Metrics Course
to my letter of Apr 13. I wish I could take you up on
lunch at the Faculty Club. Thanks for the thought.
.. I understand the exigencies of the businses decisions you set out
with respect to launching a new initiative on Communication Metrics. It is not
clear from your letter what consideration might be given to
working this course into existing subjects,
per analysis submitted with my Apr 13 letter. Is there
an orderly way for me to follow-up this prospect? How do we present the ideas,
so people can make an informed judgement?
As to your insights on Edward Deming, each of us is a complexity of gifts and
weaknesses. I am sure he was very fortunate to have the support of your good
offices and the weight of George Washington University to carry his message
forward. I also believe that his was only the beginning of the story on how
the role of management, indeed the progress of civilization, can be advanced
with the right combination of tools, processes and leadership. Perhaps Deming
glimpsed this as well, and the frustrations of the
genie in the bottle welled
up at the prospect of unfinished business, as the end drew near for him.
.. In any case, I deeply appreciate the extra effort you have given this matter
and wish you well in your future endeavors.