Kaiser Foundation Health Plan, Inc.
1950 Franklin Street
Oakland, CA 94612

Date: 27 Dec 1999 10:35:35 -0800

Mr. Rod Welch
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496

Subject:   Re: Com Metrics, Team Care


I received your letter [dated December 16, 1999] and tried to follow the points that you made but was unable. As I stated to you over the phone I believe we are moving in the direction of supporting internet communication that is concise and to the point. We do have KP on-line which you stated you have accessed. I would suggest continuing to work with the local facility to get you PCP issue resolved.




Tom Driscoll
Director of Operations
Call Center