440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700

December 16, 1999

03 00050 61 99121601

Mr. Tom Driscoll
Director of Operations
Call Center
Kaiser Foundation Health Plan, Inc.
1950 Franklin Street
Oakland, CA 94612

Subject:   Meeting on Team Care

Dear Tom,

Thanks very much for sharing your ideas today on reducing medical mistakes based on Com Metrics to solve meaning drift. Please consider reviewing correspondence online, rather than printing so that you have access to related support intelligence. Typically, links in subsidiary sources should only be followed for one or two paragraphs, then click back to the prior level. This maintains focus and saves time.

Per your suggestion today, I will contact Jeanne Bradley at Park Shadelands to follow up on pending issues.

Call if you have any questions about Communciation Metrics.



Rod Welch

Copy to:

  1. Jeanne Bradley