THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net



Mon, 19 Mar 2007 16:20:19 -0800

02 05 02 61 07031901




Paul Hegseth
Hitachi
Technical Support
Paul.Hegseth@hitachigst.com
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Subject:   Excellent Support Hitachi GST Support
Request #706-193-568-1, Thanks

Dear Paul

Just saying thanks for effective support ideas lucidly presented with your letter on 070314, and applied on that date.
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Backup is essential for accurate understanding from integrating personal and organizational memory to make sense of complex daily work, e.g., see 070301.
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Hitachi technology with customer support makes an important contribution.

Sincerely,



Rod Welch
rodwelch@pacbell.net
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Post Script

By copy letting Gary at Boeing, who was also consulted, know that his input was effective.
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Also copying a few colleagues who have expressed interest in improving productivity by facilitating communications, collaboration, and coordination to solve "wicked problems" saving lives, time, and money through a practice of continual learning, Knowledge Management, intelligence support, Communication Metrics, et al, and illustrated in the record on 070301. ..
Copy to:
  1. Johnson, Garold L.,
  2. Jones, Morris E.,
  3. Park, Jack,
  4. DeHart, Bill,
  5. Conklin, Jeff,
  6. Lincoln, Patrick,
  7. Joslyn, Cliff,