Lan Plus, Inc.
16700 Gale Avenue
Industry, CA 91745
800 536 8900


Date: Tue, 4 Dec 2001 09:28:59 -0800


Mr. Rod Welch
rowelch@attglobal.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496

Subject:   Defective Merchandise, Replacement Procedures

Rod,

I will forward [ your letter today] to customer service and they will contact you, The invoice is mailed once the order ships. and mail seems to be really slow.. I will ask accounting to email the copy to you..

Thank you,

Sincerely,




Erlene Wise
erlene.wise@northgate.com