CONTACTS 
0201 - Kaiser Permanente - Shadelands       925 906 2200
020101 - Walnut Creek, CA
020102 - Ms. Jeanne Bradley; Coordinator =925 906 2204
020103 - Jeanne.Bradley@ncal.kaiperm.org
020104 - Administration Department
0202 - Kaiser Foundation Health Plan, Inc.  510 ... ....
020201 - Mr. Tom Driscoll; Director of Operations =510 987 4921
020202 - tom.driscoll@kp.org
020203 - Call Center

SUBJECTS
Medical Practice Requires Records
Risk Communication Main Factor of Management Success
Risk Management Communication Main Task of Managers, Largest Risk
Telephone Game Shows Meaning Drift, Need to Maintain Shared
Common Administration
Team Care in Medical Practice
Kaiser Medical Group
Imploding Not Enough Time to Think
Medical Mistakes Require Review

1511 -    ..
1512 - Summary/Objective
1513 -
151301 - Follow up ref SDS 28 0000, ref SDS 27 0000.
151302 -
151303 - Tom said he received my letter ref DIP 13 0001 linked to the record on
151304 - Tom's call last Friday. ref SDS 28 6230
151305 -
151306 - He has been in meetings all morning, and has to go to another meeting
151307 - shortly.
151308 -
151309 - He will read my letter this evening, and get back to me tomorrow.
151310 -
151311 - I said tomorrow or Wednesday is fine.
151312 -
151313 -     [On 991216 called Tom back. ref SDS 30 0001]
151314 -
151315 - Called Jeanne Bradley and thanked her for facilitating a contact with
151316 - Tom.  She had read the letter to Tom, ref DIP 13 0001 and noticed the
151317 - reference to the excellent work of the Park Shadelands admin staff.
151318 - ref DIP 13 3850 I indicated I did not mention her and Mark by name,
151319 - because I did not want to take a chance on giving them negavite
151320 - visibility.  Jeanne seemed to appreciate the commendation, and was not
151321 - concerned about negative visibility.
151322 -
151323 - Therefore, I changed the letter and cited Mark and Jeanne.
151324 -
151325 -
151326 -
151327 -
151328 -