THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: August 25, 1999 04:21 PM Wednesday; Rod Welch

CPU11 start up reports chasis fan problem.

1...Summary/Objective
2...Chasis Fan Speed xxxRPM [Err] on Start up
3...Vendor Has Gone out of Business


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CONTACTS 
0201 - Computown                            415 956 8696 fax 5548
020101 - Mr. Bryson NLN; Technical Support Rep
020102 - Service Department =415 982 8324

SUBJECTS
CPU Fan Not running correctly
Chasis Fan Speed xxx RPM [Err], 990825

0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 24 0000, ref SDS 23 0000.
050602 -
050603 -
050604 -  ..
050605 - Chasis Fan Speed xxxRPM [Err] on Start up
050606 -
050607 - Follow up ref SDS 24 6540, ref SDS 23 1224.
050608 -
050609 - This afternoon, when I just now restarted the computer, BIOS reported
050610 - error and to check system setup under...
050611 -
050612 -
050613 -                Power Management Setup
050614 -
050615 -
050616 - Pressed DEL to enter system setup.
050617 -
050618 - Opened Power Management Setup, and noticed following error report...
050619 -
050620 -
050621 -          Chasis Fan Speed xxxRPM [Err]
050622 -
050623 -
050624 - This is similar to the message on 990326 when it turned out to be the
050625 - CPU fan that failed. ref SDS 22 2622
050626 -
050627 -     [On 990907 got another hardware message. ref SDS 26 0001]
050628 -
050629 - I closed the BIOS, since there is nothing to change.
050630 -
050631 - W98 booted up normally.
050632 -
050633 - I then shut down completely.
050634 -
050635 - Booted computer, and it came up without an error message.
050636 -
050637 - I have the cover off the system today, because of removing the RW CD
050638 - ROM drive for return to Sony.
050639 -
050640 - Touching the chasis of the power unit, seems to indicate a slight
050641 - vibration, indicating the fan is now running.
050642 -
050643 - Later in the day, the CPU fan is making a variable noise similar to
050644 - the failure of the CPU fan on 990326. This indicates it is beginning
050645 - to fail like the last time. ref SDS 22 0001
050646 -
050647 - On 961228 Morris installed a fan on the upgrade for CPU8. ref SDS 1
050648 - 0988
050649 -
050650 -     [On 990906 ask if fan for Pentium II processor is installed in a
050651 -     similar fashion? ref SDS 25 0001]
050652 -
050653 -
050654 -  ..
050655 - Vendor Has Gone out of Business
050656 -
050657 - I called Computown because the CPU is still under warranty, but got a
050658 - phone message that the firm has gone out of business.
050659 -
050660 - Further research indicated that Nations Credit is handling warranty
050661 - issues.
050662 -
050663 - Did a web search for Nations credit.
050664 -
050665 - Got a web site that said to click to a link for Bank of America.
050666 -
050667 - Got a message saying the web site does not exist.
050668 -
050669 - Entered a search string for bankofamerica, and got Bank of America.
050670 -
050671 - There was no direct indication of Nations Credit.
050672 -
050673 - There was a Nations Bank listed on the web site.
050674 -
050675 - I called a number for them.
050676 -
050677 - After several more transfers talking to Samantha, Marty, and Beck, we
050678 - were back talking to Bank of America.
050679 -
050680 -
050681 -                      972 506 5000
050682 -
050683 -
050684 - Was told to call Joyce Balle
050685 -
050686 -
050687 -                      817 367 5300
050688 -
050689 -
050690 - Left voice mail for Joyce.
050691 -
050692 -
050693 - Called........   972 506 5000   and was given another number...
050694 -
050695 -
050696 -                      800 234 4702
050697 -
050698 -
050699 - This is Nations Credit
050700 -
050701 -
050702 - Talked to Miles.  She transferred me to something that dropped the
050703 - line.
050704 -
050705 - Called back was told to call...
050706 -
050707 -
050708 -                      800 944 1444
050709 -
050710 -
050711 - This number has a bunch of buttons that all say to send them a
050712 - written request for information.
050713 -
050714 -
050715 -
050716 -
050717 -
050718 -
050719 -
050720 -
0508 -
Distribution. . . . See "CONTACTS"