CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Larry Smith; Manager
020102 - Service Department

SUBJECTS
Millie's Mercury Sable, 940423
Ford Recall, Change Oil, Hoses, Tire Tread
Don't Get Mad; Get Better

0505 -    ..
0506 - Summary/Objective
0507 -
050701 - Follow up ref SDS 16 0000, ref SDS 15 0000.
050702 -
050703 - Larry left a voice mail today, that he received our letter, ref DIP 4
050704 - linked to the record no 990715. ref SDS 16
050705 -
050706 - Larry's message said S&C will send us a check in a few days to pay for
050707 - the credit we accepted in our letter on 990715. ref SDS 16 9764
050708 -
050709 -    [On 990731 received credit memo. ref SDS 17 0001]
050710 -
050711 -
050712 -  ..
0508 -
0509 -
0510 - 1707 called Larry
0511 -
051101 - Left a message asking Larry to include with the refund check, the
051102 - product spec on the tires S&C installed, and the warranty, per our
051103 - letter on 990715, ref DIP 4 0360, and the record at ref SDS 16 8966.
051104 -
051105 -    [On 990731 did not receive this information. ref SDS 17 5775]
051106 -
051107 -
051108 -
051109 -
051110 -
051111 -
0512 -