THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: February 25, 1999 06:03 AM Thursday;
Rod Welch
Snafus reflect lessons learned about coordination challenge.
1...Summary/Objective
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CONTACTS
0201 - U.S. Army Corps of Engineers 415 977 8501 fax 8483
020101 - San Francisco District
020102 - Mr. Max R. Blodgett, II, P.E., L.S.
020103 - Construction Operations Division
0202 - U.S. Army Corps of Engineers 415 977 8501 fax 8483
020201 - San Francisco District
020202 - Mr. Thompson F. Keesling, Architect; Assistant Chief
020203 - Construction Operations Division
SUBJECTS
Span of Control (Management)
Entropy Due to Information Overload
Snafus Cause Rework, Extra Cost
Snafu on Distributing HQ Report
Understand Major's Concern about Staff
1207 - ..
1208 - Summary/Objective
1209 -
120901 - Follow up ref SDS 27 0000, ref SDS 26 0000.
120902 -
120903 - It seems like the problem of misunderstanding that begins with small
120904 - "snafus" are more common than is evident from daily work, which likely
120905 - leads to the Alice in Wonderland management problem that is cited by
120906 - Henry Kissinger, reviewed on 950609. ref SDS 1 4238
120907 -
120908 - There is an impression among senior and experienced managers that
120909 - "better" managers would have avoided the problems on the Oakland
120910 - project.
120911 -
120912 - Yet information overload is clearly an "equal opportunity" problem
120913 - that effects everyone up and down the food chain.
120914 -
120915 - On 971017 Jim Jones, Deputy Chief, CEMP-E, in HQUSACE said better
120916 - managers would have avoided the problems on Oakland, ref SDS 8 4814,
120917 - He was disappointed when the record showed that his work practice had
120918 - been infected by communication snafus. ref SDS 8 6930
120919 -
120920 - On 990127 Jim Lovo, Chief, CEMP-EC, in HQUSACE indicated a similar
120921 - point to that made by Jim Jones. ref SDS 15 5655 Jim maintained that
120922 - better managers would have solved the problem. ref SDS 8 2849 He too
120923 - was distraught that his work practice was similarly affected.
120924 -
120925 - On 990224 Major Blechinger explained that anyone could have avoided
120926 - problems on the Oakland project. ref SDS 26 4018
120927 -
120928 - These views seem to reflect denial of a larger problem of continual
120929 - small misunderstandings that grow into larger problems due to limited
120930 - span of attention, that hinder effective management, as related on
120931 - 990127. ref SDS 15 8299
120932 -
120933 - Today, Received a letter from Roy Roebuck where he identifies this
120934 - problem of divergent understandings. ref SDS 28 5857
120935 -
120936 -
120937 -
120938 -
1210 -
Distribution. . . . See "CONTACTS"