CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Mr. Christopher Scanlan; 916 810 8913
020102 - Technical Services =415 376 0121
0202 - JPS Net                              800 711 5353 fax or 800...
020201 - Mr. Neal K
020202 - Technical Services =415 376 0121

SUBJECTS
Recovery for Failure to Perform

0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 14 0000, ref SDS 13 0000.
050502 -
050503 - We ordered 100M of web space from JPS on 980309. ref SDS 1 3168
050504 -
050505 - In placing the order we inquired about reliability.  JPS said downtime
050506 - would be minimal. ref SDS 1 6713
050507 -
050508 - Experience using JPS resulted in a lot of system failures that
050509 - required considerable time and expense to correct.
050510 -
050511 - Welch has lost approximately 2 month of downtime over the past year,
050512 - and approximatley 80 hours of labor to deal with 20 different
050513 - problems.
050514 -
050515 - Submitted ref DIT 1 0000 with link to 980309 ordering the service from
050516 - Mike, ref SDS 1 6819, and citing examples of problems using the record
050517 - from yesterday, ref SDS 14 0000, and on 980625. ref SDS 3 0000
050518 -
050519 - Asked JPS to advise of terms for extending our agreement for another
050520 - year, and to explain plans for resolving past problems and avoiding
050521 - future occurrance.
050522 -
050523 -     [On 990208 called JPS. ref SDS 15 0000]
050524 -
050525 -     [On 990211 called JPS. ref SDS 16 0000]
050526 -
050527 -     [On 990312 JPS gave 3 months credit. ref SDS 17]
050528 -
050529 -
050530 -
0506 -