CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Steve Wainwright; Customer Service Manager =Telephone
020102 - Service Department
0202 - S & C Ford                           415 553 4400 fax or 800...
020201 - Mr. Larry Smith; Manager
020202 - Service Department

SUBJECTS
Water Pump
Hoses
Millie's Mercury Sable, 940423
Change Oil, Safety Check, Service Window

0606 -    ..
0607 - Summary/Objective
0608 -
060801 - Follow up ref SDS 28 0000, ref SDS 27 0000.
060802 -
060803 - Submitted ref DIT 1 0000 to Ross with a list of items S&C says needs
060804 - to be repaired, as reported on 981022. ref SDS 28 4473
060805 -
060806 - Ross inspected and found minimal evidence to support S&C's report that
060807 - the water pump needs to be replaced.
060808 -
060809 -     [On 981025 submitted letter to S&C. ref SDS 29 0000]
060810 -
060811 -
060812 -
060813 -
0609 -
0610 -
0611 - 1140 visited Ross
0612 -
061201 - He had not had a chance to review my letter.
061202 - ..
061203 - Ross examined the water pump with the engine running.  He found
061204 - indications of possible moisture, but not in sufficient degree to
061205 - reduce the coolant to a level that would be expected for a defective
061206 - water pump that requires replacement or correction.  He pointed out
061207 - the water pump to me.  I did not see any indication of fluid escaping
061208 - from the water pump.
061209 -
061210 - Ross described the design of the water pump to explain how moisture
061211 - might be evident from a defect due to wear.
061212 - ..
061213 - Ross suggested that we top off the coolant level, which seems
061214 - like a task that should have been performed by S&C as part of the
061215 - vehicle safety procedure reported on S&C's invoice, ref DRP 2 8556,
061216 - received on 981022. ref SDS 28 0275
061217 - ..
061218 - He looked at the hoses, but did not notice evidence of wear or
061219 - defect that warrants replacement, as reported by S&C on 981022. ref
061220 - SDS 28 0984
061221 -
061222 - Ross' finding may explain why S&C does not report having replaced any
061223 - hoses on 981022. ref SDS 28 1680
061224 -
061225 -
061226 -
061227 -
0613 -