CONTACTS 
0201 - Intel Corporation                  408 765 8080 fax or 800...
020101 - Mr. Andrew Grove; President =408 765

SUBJECTS
Intel, internal
Ambassador for Change
Grove Management Method, Thorough Notes,
Only the Paranoid Survive, Andy Grove 1996
Intel Customer Service Businesss

0807 -    ..
0808 - Summary/Objective
0809 -
080901 - Follow up ref SDS 2 0000, ref SDS 1 5900.
080902 -
080903 - Yahoo Internet news service carried a Reuters' story on Intel starting
080904 - a new business venture to provide direct customer support for personal
080905 - computer users. ref OF 1 4473
080906 -
080907 - The new service will be provided by the Intel unit...
080908 -
080909 -                     Internet Services Operation.
080910 -
080911 -    ... ref OF 1 1817
080912 -
080913 -    James Johnson is VP and General Manager of this group. ref OF 1
080914 -    1406
080915 -
080916 - Cost...
080917 -
080918 -       $49.95 for a 3 month subscription fee. ref OF 1 3169
080919 -
080920 -       Customers can continue to receive the comprehensive service for
080921 -       $14.95 a month, or $5.95 a month with co-pay call support
080922 -       available as needed, of $19.95 per call. ref OF 1 1618
080923 -
080924 -
080925 - Service will include:
080926 -
080927 -    1.  Call support to fix computer problems.
080928 -        ref OF 1 1406
080929 -
080930 -    2.  Initial 0500 2300 service with goal to reach 24 hour a day
080931 -        on-line support for software and hardware. ref OF 1 2310
080932 -
080933 -    3.  Backup and Virus recovery software, ref OF 1 2117, called...
080934 -
080935 -                   Intel AnswerExpress Support Suite
080936 -
080937 -           ... ref OF 1 1126.
080938 -
080939 - Intel estimates there will be 1 billion PC users and they want part of
080940 - the market to help customers keep those PCs running. ref OF 1 2745
080941 -
080942 - This reflects Grove's book reviewed on 980307 saying Intel needs to
080943 - protect its customer base and provide direct support. ref SDS 2 2746
080944 -
080945 - It may reflect Grove's point that busineses need to adjust to new
080946 - realities of business conditions. ref SDS 2 4968
080947 -
080948 -
080949 -
080950 -