CONTACTS 
0201 - PG&E Grid Customer Services        415 973 1014 fax 8426
020101 - Mr. Bill DeHart, PMP
020102 - Project Manager =415 973 1014 mobile phone:  415 203 0688
020103 - Project Management

SUBJECTS
Web Site Planning, Design
Web Demonstrate Business Intelligence

0904 -    ..
0905 - Summary/Objective
0906 -
090601 - Follow up ref SDS 14 4592, ref SDS 13 2600.
090602 -
090603 - Bill wants to meet Friday 970306 at 0900 to plan Web site for
090604 - Communication Metrics, per prior planning identified at ref SDS 13
090605 - 2866,
090606 -
090607 -
090608 -
0907 -
0908 -

SUBJECTS
PG&E, Bill DeHart
Industry Contacts
Bill's Assignment, 960815
Intelligence Chronology Causation
Align Meeting Understandings Feedback

1508 -
150801 - PG&E Has New Project That May Be Able to Use Comm Metrics
150802 - ..
150803 - Follow up ref SDS 14 4746, ref SDS 13 2751.
150804 -
150805 - Bill explained his meeting which I interrupted last Monday, was with
150806 - the customer for PG&E's new contract, think he said "Eli" is the fiber
150807 - company.
150808 -
150809 - Sounded like delays have occurred between Eli and its contractor on
150810 - finalizing a contract for the design and construction of new
150811 - facilities that use PG&E's infrastructure.
150812 - ..
150813 - Bill indicated that on Monday, Eli asked PG&E to avoid
150814 - contacting the contractor about the project until the contract is
150815 - finalized.  Eli estimated this would occur next week.
150816 -
150817 - PG&E's concern is that Eli has scheduled and/or approved a schedule
150818 - for PG&E to accomplish work that requires information from the
150819 - contractor.  Eli seems unable or unwilling to recognize that delay in
150820 - obtaining information from the contractor will delay PG&E's schedule.
150821 - Further there is no guarentee that one week delay will creep into two,
150822 - three...  Asking PG&E to procede without critical information entails
150823 - a risk of rework which would increase delays, costs and tensions.
150824 -
150825 -
150826 -  ..
150827 - Communication Disconnect Needs Metrics to Maintain Alignment
150828 -
150829 - This reflects a creeping disconnect in communications where people are
150830 - remembering things differently from one meeting to the next?  As more
150831 - players arrive in the information stream, and more issues need to be
150832 - coordinated, limited span of attention escalates communication
150833 - disconnect into extra cost under the "rework" theory in the USACE
150834 - report dated 971007 on Communication Metrics. ref SDS 2 2924
150835 - Disconnect eventually grows into information entropy reported by the
150836 - U.S. Air Force Institute of Technology. ref SDS 1 0611
150837 - ..
150838 - Bill noted that SDS accrues information in a manner that people
150839 - can see the chain of cause and effect from past events, and this
150840 - knowledge eliminates a lot of problems caused by simple
150841 - misunderstanding and forgetfulness.  SDS helps resolve problems, that
150842 - do arise, more quickly and with less disention because problems show
150843 - up earlier on the SDS "radar screen" before they grow into major
150844 - conflicts.  Small problems are easier to fix than big ones.
150845 -
150846 - I noted that SDS enables the Communication Manager to capture a little
150847 - bit of information each day, and very soon there is a huge resource of
150848 - connected "intelligence" to help keep the project on course.  The
150849 - record itself makes it faster and easier to write more stuff later on.
150850 -
150851 -
150852 -
150853 - IBM's Announcement Elevates Public Awareness of Need for Intelligence
150854 - ..
150855 - Bill said he saw on the Internet IBM's announcement of plans to
150856 - market to "business intelligence." ref SDS 15 3342
150857 -
150858 - Greater public awareness of "business intelligence," makes it easier
150859 - to for people to grasp the deliverable of Communication Metrics, and
150860 - that budgeting for "intelligence" can save money and improve earnings,
150861 - per telecon with Max Blodgett at the US Army Corps of Engineers,
150862 - yesterday. ref SDS 16 4361
150863 -
150864 -
150865 -
150866 - Useful Intelligence Requires Tools and Skills
150867 - ..
150868 - We considered the role of the Communication Manager to generate
150869 - useful intelligence that does not impair business relationships.  This
150870 - is difficult because executives fear feedback metrics.  Skill using
150871 - the technology needs to be supplemented by skill writing and
150872 - organizing information, and experience dealing with people, so the
150873 - record is useful in raising issues, but not disruptive in raising
150874 - temperatures.
150875 -
150876 -
150877 -
150878 -
1509 -