CONTACTS 
0201 - CRM Films                          760 431 9800 800 421 0833
020101 - Ms. Tracy Hawley; Marketing Manager =800 421 0833 ext 138
020102 - Marketing Department  =800 421 0833

SUBJECTS
Demonstration video, 901218
Power of Words, CRM Training Film
Power of Listening, CRM Training Film

0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 3 1287, ref SDS 2 0732.
060702 -
060703 - Received 3 videos from CRM Films to preview for Communications Metrics
060704 - support, per telecon with Tracy on 971217. ref SDS 4 2757
060705 -
060706 - I looked at all three films this afternoon.
060707 - ..
060708 - The first one on the Power of Words has some powerful scenes to
060709 - illustrate the problem of miscommunication, per the description
060710 - received a few weeks ago. ref DRP 1 5075
060711 -
060712 - The second short film on the first video tape is the Power of
060713 - Listening, per CRM letter. ref DRP 1 3792  It explains the need for
060714 - writing notes to remember what was said.  This is a weak solution and
060715 - the moderator in the film recognizes this by not spending any time on
060716 - how to accomplish it, since it cannot be accomplished.
060717 -
060718 -     [See detailed analysis on 971229. ref SDS 5 3462]
060719 -
060720 -
060721 -