CONTACTS 

SUBJECTS
SDS Marketing, Sales

0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Followed up work at ref SDS 21 line 56, ref SDS 20 line 55.
060502 -
060503 -              rchitten@trmx3.dot.ca.gov
060504 -
060505 -
060506 -
0606 -
0607 -
0608 - Called Ross Chittenden       916 654 2395
0609 -
060901 - I asked if he received notes of our telecon last week, ref SDS 20 line
060902 - 69, submitted via ref DIP 2 line 30 transmitting the memo prepared for
060903 - Tom Keesling on the District Operation Plan, ref OF 1 line 8.
060904 -
060905 - Ross said he did not get these notes.  I will resubmit.
060906 -
060907 -     [See where Ross got this document after our call, so it was not
060908 -     necessary to re-submit, ref SDS 22 8552.]
060909 -
060910 - I asked Ross if he needs another copy of the report from Tom Keesling
060911 - on Communication Metrics for his colleague who is heading up the new
060912 - group to manage Bay Area highway projects?  ref SDS 20 2009.
060913 -
060914 -
060915 -
060916 -  ..
060917 - Managers Do Not Have Enough Time to Investigate New Methods
060918 -
060919 - Ross said his colleague feels there is not enough time to learn and
060920 - implement a new method, and so at this time they do not want to try
060921 - Communication Metrics.
060922 -
060923 - Ross feels he does not have time to do this either.  He feels his
060924 - ideas about trying Communication Metrics in our discussion last week
060925 - is premature, ref SDS 20 line 69.  Ross wants to work through some of
060926 - the initiatives now being pursued.  He said they are too busy to take
060927 - on the task of learning and fielding Communication Metrics, reflecting
060928 - the presentation to PMI dinner meeting on 970910. ref SDS 19 2139
060929 -
060930 - I asked if Ross has talked to Tom Keesling, per our discussion on
060931 - 970911, ref SDS 20 line 111.  Ross said he has not had time.
060932 - ..
060933 - I explained that Ross does not have to learn anything new.  As
060934 - we discussed in our meeting on 970911, ref SDS 20 line 130, he gets
060935 - immediate benefits and does not have to change the way he works.
060936 - ..
060937 - Ross said he finds this difficult to believe.  He noted that the
060938 - new systems being introduced at Caltrans have a big learning curve
060939 - that disrupts continuing operations.  He feels they cannot afford
060940 - further disruption; there is too much to get done.
060941 -
060942 -      [On 971104 Ross indicated colleagues at Caltrans are worried
060943 -      about prolonged learning curve. ref SDS 23 3155]
060944 -
060945 - I noted the suggestion to call Tom Keelsing at the U.S. Army Corps of
060946 - Engineers is to help Ross recognize that Communication Metrics is
060947 - different from other improvement methods.  It immediately begins
060948 - getting things done and so is precisely what Ross needs under present
060949 - conditions.
060950 -
060951 - I explained that he does not have to learn anything.  The
060952 - Communication Manager makes the magic of Communication Metrics happen.
060953 - ..
060954 - We set a meeting for next Thursday to demonstrate the SDS
060955 - technology that supports Communication Metrics.
060956 -
060957 -                970925  1100
060958 -
060959 -                1120 N. Street Room 2106
060960 -
060961 -    [See change to Friday at 1030, per ref SDS 22 line 74.]
060962 -
060963 -
060964 -
060965 -
0610 -