CONTACTS 
0201 - Kaiser Medical Center              415 929 4000
020101 - Dr. George Matula, GP; =415 202 2200; Internal Medicine, 2nd Floor

SUBJECTS
Medical; Annual Physical
Prostrate Cancer Testing
Sleep
Dizzyness
Chest Pains
Physical Exam on 940628
Physical Exam, Prostate Test
Cholesterol

1010 -    ..
1011 - Summary/Objective
1012 -
101201 - Follow up ref SDS 12 0000.
101202 -
101203 - Talked to Au.
101204 -
101205 - I asked about Kaiser's progress responding to my letter, ref DIP 2, to
101206 - Dr. George Matula submitted on 940724. ref SDS 12 0001
101207 -
101208 - Explained letter, ref DIP 1, submitted on 940629, which requests
101209 - results of physical examination performed on 940628. ref SDS 5 0001
101210 -
101211 - Au asked me to hold so she can transfer the call to someone who can
101212 - report the status on patient records.
101213 -
101214 - Mrs. Jenner came on the line.
101215 -
101216 - Requested response to letters discussed with Au. ref SDS 0 0001
101217 -
101218 - Mrs. Jenner said George is out of the office until next Tuesday,
101219 - 940830.
101220 -
101221 - She suggests calling the Medical Secretary at...
101222 -
101223 -                            202 3767
101224 -
101225 - Talked to Carol Harris.
101226 -
101227 - Requested response to letters discussed with Au. ref SDS 0 0001
101228 -
101229 - Carol said we should call George or his nurse.  She asked me to hold
101230 - while she investigates to see if they have these letters.
101231 -
101232 - Carol said they have not received these letters.  She explained that
101233 - sometimes errors occur that delay receipt of patient letters to the
101234 - doctor.
101235 -
101236 - She suggests calling the receptionist to ask if they have the letter.
101237 -
101238 -         Receptionist for George is:       202 5373
101239 -
101240 - Mercedes Ing is in Patient Relations    202 3725
101241 -
101242 -
101243 -
1013 -
1014 -
1015 - 1208 called George's Receptionist              202 5373
1016 -
101601 - Got message this is a non-working number.  Called Carol back and she
101602 - said to try
101603 -
101604 -                           202 6845
101605 -
101606 - Tried this and got a series of beeps.
101607 -
101608 - Called Carol back.  She transfered me to the operator.
101609 -
101610 - Taked to Isabelle        202 2200
101611 -
101612 - This is where we started, before being transferred to Carol.
101613 -
101614 - Isabelle apologized for difficulty getting information.  She explained
101615 - Kaiser emphasizes good communication with patients.  She will notify
101616 - George when he returns on 940830 to follow up George's call on 980722.
101617 - ref SDS 11 0855  Isabelle said she will investigate and call back with
101618 - status of our letters. ref SDS 0 0001
101619 -
101620 -     Isabelle did not call back.
101621 -
101622 - Resubmitted both letters, in case they have been lost in the system.
101623 -
101624 -     Never heard from George or Kaiser.
101625 -
101626 -     George never sent schedule for follow up cholesterol test, which
101627 -     he planned to do on 940722. ref SDS 11 0855
101628 -
101629 -     [On 990625 Kaiser's patient/doctor guidelines recommend good
101630 -     communication and records improve process of delivering effctive
101631 -     medical care. ref SDS 13 1978]
101632 -
101633 -
101634 -
101635 -
1017 -