CONTACTS 
0201 - Wordperfect Corporation            800 451 5151 fax 801 222 5077
020101 - Mr. Joseph Santos; Technical Support      =800 228 9907
0202 - Wordperfect Corporation            800 451 5151 fax 801 222 5077
020201 - Mr. Eric Harper; Technical Rep
020202 - Technical Support - Printers, Laserjets  =800 228 2803
0203 - Lexmark Technical Support Center   606 232 3000 fax 606 232 7897/3125
020301 - Mr. Todd Tucker; J44L/004-2
0204 - IBM OS/2                           407 443 2000
020401 - Mr. Kelly NLN; Printer Support
020402 - Technical Support   =800 992 4777 fax 407 443 6940         1 4 1

SUBJECTS
Configure for Wordperfect
Printing
Selecting New printer
Write, fails to print
4x618,psh  Windows Write,
AES, need HP III

1008 -    ..
1009 - Summary/Objective
1010 -
101001 - Followed up work at ref SDS 18 line 140.  Need to get Windows Write
101002 - to address the printer.
101003 -
101004 -
101005 -
101006 -
1011 -
1012 -
1013 - Discussion
1014 -
101401 - Talked to Kelly.  Explained discussions with Wordperfect people at ref
101402 - SDS 18 line 89.
101403 -
101404 - Kelly asks if we are running:
101405 -
101406 -        1.  DB/2
101407 -        2.  Com Manager
101408 -
101409 -   He said these are os2 utilities, so I said we are not using them.
101410 -
101411 - Kelly asked me to issue following command:
101412 -
101413 -               C>dir > lpt1    using Os2 window.
101414 -
101415 -    Tried shutting down os2 and boot off the disk.
101416 -
101417 -
101418 - AES
101419 - ----
101420 - Found we do not have lpt3 defined in the AES folder.  It only shows
101421 - lpt1 and lpt2.  Question is how do we get lpt3 to show up?
101422 -
101423 - Kelly feels we should talk to Lexmark.  I talke to his boss, Leroy. He
101424 - said they have done some support at level 1, but when they talk to the
101425 - level to analysts, they say Lexmark should do the support.
101426 -
101427 -
101428 -
101429 -
1015 -
1016 -
1017 - 0928 called Lexmark
1018 -
101801 - I explained the problem as running Lexmark AES utility under OS2 to
101802 - address the HP III printer.  I asked to talk to Tod Tucker. The
101803 - telephone receptionist said Todd Tucker is no longer with them.  He
101804 - was a student and has gone back to school.
101805 -
101806 - The telephone receptionist will have someone else call.
101807 -
101808 -
101809 -
101810 -
1019 -
1020 -
1021 - 1558 called back
1022 -
102201 - Did not hear so called them back.  Receptionist said they will try to
102202 - have someone call me back as quick as they can today.
102203 -
102204 -
102205 -
102206 -
1023 -
1024 -
1025 - 1558 received call from Lexmark
1026 -
102601 -
102602 -
102603 -
102604 -
102605 -
102606 -
1027 -