CONTACTS 
0201 - Wordperfect Corporation            800 451 5151 fax 801 222 5077
020101 - Mr. Joseph Santos; Technical Support      =800 228 9907
0202 - Wordperfect Corporation            800 451 5151 fax 801 222 5077
020201 - Mr. Eric Harper; Technical Rep
020202 - Technical Support - Printers, Laserjets  =800 228 2803
0203 - IBM OS/2                           407 443 2000
020301 - Mr. Jorge C. Huerta; Windows Apps Analyst =407 443 0493
020302 - Technical Support   =800 992 4777 fax 407 443 6940

SUBJECTS
Configure for Wordperfect
Printing
Selecting New printer
Write, fails to print
4x618,psh  Windows Write,

0907 -    ..
0908 - Summary/Objective
0909 -
090901 - Followed up work at ref SDS 16 line 45.  Did this but did not get the
090902 - thing to print.  Think I have to create a printer object for the HP
090903 - III printer.
090904 -
090905 -     [Turned out none of this stuff was really necessary; just had to
090906 -     disconnect Lexmark AES feature, per ref SDS 18 line 97.]
090907 -
090908 -
090909 - Tried this by copying the PS printer object under OS2 folder, and
090910 - named it HP PS.  Then tried to install the HP III drivers.  Got
090911 - message they are already installed.  Made HP postscript default.
090912 - Changed output to lpt3.
090913 -
090914 - This did not work.  I changed the printer to HP III in the printer
090915 - object and in Wordperfect.  Still does not work.  The file spools
090916 - into the printer object, but does not go to the printer.  AES should
090917 - be sending the thing to the printer.
090918 -
090919 -
090920 -
090921 -
0910 -
0911 -
0912 - 1510 called Wordperfect
0913 -
091301 - Talked to Joseph.  We found that in Windows Control Panel, Printer,
091302 - that there was not an x in the box to designate the Windows printer.
091303 -
091304 - There is another number for gettting printer support for Laser jets.
091305 -
091306 -                             800 228 2803
091307 -
091308 - He thinks we have to install the Windows printer drivers over again.
091309 -
091310 - We tried to do this with Windows Setup, but could.
091311 -
091312 -
091313 -
091314 -
0914 -
0915 -
0916 - 1531 Talked to Eric
0917 -
091701 - He wants to find out what file we are using for the Wordperfect
091702 - Windows Driver.
091703 -
091704 -                c: os2 mdos winos2 system hppc15a.drv
091705 -
091706 -
091707 -    We renamed this to hppcl5a.drv to hppcl5a.old, and then installed
091708 -    the driver again.
091709 -
091710 -
091711 - We tried printing a test in Wordperfect and got two error messages.
091712 - One says the paper size conflicts with the printer driver.  The
091713 - second message says there is an error initializing the output device.
091714 -
091715 - Eric put me on hold to check with his "resource people."
091716 -
091717 - The Windows Write program would not print, so it is really an OS2
091718 - problem.
091719 -
091720 -
091721 -
091722 -
091723 -
0918 -
0919 -
0920 - 1607 called IBM
0921 -
092101 - Talked to Russel.
092102 -
092103 -               problem:  4x618,psh
092104 -
092105 -
092106 -
092107 -
092108 -
0922 -
0923 -
0924 - 1615 talked to Osmani
0925 -
092501 - He will bounce me back to Russel's number, so can send this to the
092502 - printing group.  He feels that because we cannot print out of the
092503 - "Write" program, that indicates another group should respond to this
092504 - problem.
092505 -
092506 - Osmani wanted me to call back to the 800 number.  I declined on the
092507 - grounds that since it is close to 1700, we may not get through.  I
092508 - asked for his supervisor.
092509 -
092510 -
092511 - Talked to Robert who said he is Osmani's supervisor.
092512 -
092513 - I explained the problem.  Robert agreed to go over to the level 1
092514 - group and have them call me back in 10 or 15 minutes.  I asked that
092515 - they call me at 415 973 9587, because I am not at my regular office
092516 - number today.
092517 -
092518 -
092519 -
0926 -
0927 -
0928 - 1626 received call from
0929 -
092901 -
092902 -
092903 -
0930 -