CONTACTS 
0201 - Sandia National Laboratories       510 294 2569 fax 2338
020101 - Mr. Charles Oien; Manager MS 9032 =510 294 2134
020102 - Project Management & Engineering   =Telephone

SUBJECTS
SDS Marketing, Sales Developing Leads
Industry Contacts
Trial Installation

0505 -    ..
0506 - Summary/Objective
0507 -
050701 - Follow up ref SDS 5 0000, ref SDS 6 0000.
050702 -
050703 - Chuck offered ideas for implementation; he will try to attend demo in
050704 - Albequerque, per my letter. ref DIP 3 0001.
050705 -
050706 - Submitted ref DIT 1 0001 confirming these understandings, included
050707 - letter to Carol Yarnal on demo at Sandia, and discussion with PG&E on
050708 - Welch support contract.
050709 -
050710 -
0508 -
0509 -
0510 - Discussion
0511 -
051101 - Questions arising from Chuck's letter at ref SDS 5 line 69.
051102 -
051103 -   •  Will I get written analysis, per request at re 1 line 87.
051104 -
051105 -         What did they see other than the complexity of management,
051106 -         that "turns managers off"?
051107 -
051108 -         Do they feel "management" is less complex than SDS, or that
051109 -         SDS organizes "complexity," leverages intellectual capital and
051110 -         integrates key work practices so more gets done with fewer
051111 -         mistakes?
051112 -
051113 -             Chuck said Barry and Jerry have submitted cursory comments
051114 -             to him via EM.  These particular issues have not been
051115 -             addressed in detail.  The general sense is that SDS is
051116 -             helpful, but difficult to learn.
051117 -
051118 -
051119 -   •  Did attendees feel SDS implements POIMS?
051120 -
051121 -         What do they mean by "re-engineering" PM? Do they see SDS
051122 -         "re-engineers" management?
051123 -
051124 -         Do they agree with William Davidow, author or "Virtual
051125 -         Corporation" that automation fails managers by mimicking
051126 -         inefficient work practices evolved from a manual world, rather
051127 -         than designing new practices that take advantage of the power
051128 -         of automation, ref SDS 8 line 80?
051129 -
051130 -             Chuck concurred with this point.  He feels SDS integration
051131 -             of managent practices is powerful, yet because it is dif-
051132 -             ferent, managers need a way to absorb it gradually.
051133 -
051134 -             We considered the advantage of providing support for this
051135 -             transition period.  Since management is complex, improve-
051136 -             ment requires improving a number of things in concert.
051137 -             This requires focused effort in the manager's normal
051138 -             environment because application reinforces learning.
051139 -
051140 -
051141 -   •  Any suggestions for presenting SDS in Albequerque to encourage
051142 -      use, rather than discourage it?
051143 -
051144 -         Chuck said the main hurdle is the cultural shock of managers
051145 -         doing "data entry" and writing notes twice.  No one wants
051146 -         Welch to follow them around for a month or so to learn to use
051147 -         SDS.  We considered the use of executive aids.  Chuck said
051148 -         this is a common practice.
051149 -
051150 -             Comment
051151 -
051152 -             We did not discuss that the purpose of the pilot project
051153 -             proposed for Sandia is not teach a manager to use SDS, but
051154 -             rather to test its value to the management process by
051155 -             someone who already knows how to use it.
051156 -
051157 -             Does SDS improve management and by how much?  If it
051158 -             improves it a lot, this indicates the level of effort to
051159 -             invest in acquiring the capability.
051160 -
051161 -
051162 -         Chuck feels SDS should be presented with the idea that the
051163 -         main data entry is performed by an Administrative Assistant.
051164 -         These aids will be trained to learn SDS, and can then support
051165 -         managers in learning it over time.
051166 -
051167 -         I explained that SDS is amenable to this concept, and that I
051168 -         am doing a contract for PG&E to evaluate its efficacy.  PG&E
051169 -         calls the PM's support person a "Project Analyst," ref SDS 7
051170 -         line 130.
051171 -
051172 -
051173 -   •  Controlled Visibility - is this a good new management practice?
051174 -
051175 -   •  Communication Metrics - is this a good new management practice?
051176 -
051177 -         Chuck feels these are good concepts, but implementation is a
051178 -         challenge at Sandia.  We considered the anomaly of saying we
051179 -         can improve "understanding" in order to avoid mistakes and
051180 -         discover new opportunities by adopting the POIMS practice of
051181 -         "measuring" communications, but there is not enough time to do
051182 -         it.
051183 -
051184 -              This is a variant of the old saw:  there is never enough
051185 -              time to do the work correctly the first time, but there
051186 -              is always enough time and money to correct the mistakes.
051187 -
051188 -
051189 -         I also pointed out it does not take as much time as one thinks
051190 -         because the writing takes place in the context of support
051191 -         "stuff".  Of course this point requires validation through
051192 -         testing.
051193 -
051194 - ..
051195 - Chuck said Jake told him he plans to call me in October about
051196 - taking another look at SDS.
051197 -
051198 - Chuck said he may attend the presentation in Albuquerque.  I will
051199 - send him the information submitted to Carol at ref SDS 9 0001.
051200 -
051201 -
051202 -
051203 -
0513 -