CONTACTS 
0201 - IBM OS/2                           800 342 6672
020101 - Mr. Mike Baharmast; Windows Apps Analyst =407 443 0545
020102 - OS2 2.1 Tech Support   800 992 4777 fax 407 443 6940

SUBJECTS
Omnipage Professional, V 2.11 386; SN 2804A C00 001771
OS2, Windows Applications, Omnipage, 930730
6x764,psr  Omnipage 930730, APR pj09766

0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 9 0000.
060702 -
060703 -
0608 -
0609 -
0610 - Background
0611 -
061101 - Primary scope of problem is at ref SDS 6 0850.
061102 -
061103 - Last meaningful IBM contact was on 930810. ref SDS 7
061104 -
061105 - Received call on 930907, but did not have time to take it due to
061106 - meeting.  The caller said they would call back on 930908, but did not
061107 - do so.
061108 -
061109 -
061110 -
0612 -
0613 -
0614 - Talked to Jeanie Banh
0615 -
061501 - She said an Analyst is working on this.  She will open a secondary on
061502 - this and contact the analyst to ask that they call us back.
061503 -
061504 -
061505 -
061506 -
0616 -
0617 -
0618 - 1015 Analyst called back
0619 -
061901 - Talked to Mike Baharmast.  He said the debugging procedure has been
061902 - inconclusive.  Because they do not have the automatic page feeder.
061903 -
061904 -    Yesterday they opened a follow up channel with HP.
061905 -
061906 - Mike has been unable to duplicate our error. I explained the procedure
061907 - we follow that results in the error.  Mike will
061908 -
061909 -          1.  Try to duplicate the error using our procedures.
061910 -
061911 -          2.  He will also investigate what can be done to get the
061912 -              scanner to load automatically.
061913 -
061914 -
061915 -
061916 -
0620 -
0621 -
0622 - 1234 Mike called back
0623 -
062301 - Left message he was unable to replicate the problem in their lab,
062302 - following our procedures.  He probably did not fully duplicate our
062303 - procedure, or his hardware configuration is not the same.
062304 -
062305 - Mike indicated our video settings could be the problem.
062306 -
062307 -
0624 -
0625 -
0626 - 1359 called Mike back
0627 -
062701 - Left message I could not understand his message on changing video
062702 - settings.  Asked for assistance on getting scanner software to load,
062703 - per item 2 above.  Requested advice on our next step to solve the
062704 - scanner problem, if he is unable to help us.
062705 -
062706 -
062707 -
062708 -
0628 -
0629 -
0630 - 1403 Mike called back
0631 -
063101 -
063102 -
063103 -
063104 -
063105 -
063106 -
063107 -
0632 -