CONTACTS 
0201 - Wyse Technology                    408 473 1200
020101 - Ms. Lois Vanderville; Lead Technician =408 473 2630
020102 - Wyse Service Center  =fax 408 922 4441

SUBJECTS
Property Management
Amdek #817 SN 27AI3100271, Part #900966 04
Defective Screen - Problem #3603; QOA 9627332 SJ

0405 -    ..
0406 - Summary/Objective
0407 -
040701 - Lois said they plan to ship a replacement monitor tomorrow, after
040702 - testing to make sure it does not exhibit pin cushioning, per problem
040703 - defined at ref SDS 3 line 050707.
040704 -
040705 -
040706 - She said the design of the AM #817 video cable connection was changed
040707 - from the older model #890, which has a horizontal bank of connectors,
040708 - to the vertical alignment, as explained at ref SDS 1 line 052015.
040709 -
040710 -     Lois said she has never seen an AM #817 for the reason at ref SDS
040711 -     3 line 050717.  When they receive them, they are immediately
040712 -     shipped out for repair.  She was not aware of the vertical cable
040713 -     connection design.
040714 -
040715 - She said I am the first customer she recalls who has requested
040716 - replacement of the monitor due to warped screen image, per ref SDS 3
040717 - line 050707.  I mentioned Reuben's explanation that this defect
040718 - warrants replacement, ref SDS 2 line 050706.
040719 -
040720 -
040721 -
040722 -
0408 -

SUBJECTS
SDS Marketing
Customer Perceived Value
Meeting Notes, confirm understandings
Management productivity & Teamwork
Making more money (Morris)
Discovery
Send product information, requesting give demo.

0910 - Summary/Objective
0911 -
091101 - Lois said the SDS memo, ref DIP 1 line 34, which submits the diaries
091102 - for ref SDS 1 line 86, and at ref SDS 2 line 60, was very helpful to
091103 - Wyse in understanding the problems that occurred with the order. The
091104 - record made it clear what course of action to take, and so saved a lot
091105 - of time and expense that otherwise would have been required to
091106 - discover the best solution.
091107 -
091108 - She said they have never received a memo like this from a customer.
091109 -
091110 -
091111 - As a result of Lois' comments, submitted product information, recom-
091112 - mending Wyse see a demonstration of SDS, per ref DIT 1.
091113 -
091114 -
091115 -
0912 -