THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: December 9, 1992 01:37 PM Wednesday;
Received comments from Ron re analysis of "7 Habits of Highly Effective
.....Differences Opportunity for Discovery
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SDS Marketing Product Definition
7 Habits Highly Effective People
Customer analysis, perceived value
Thinking Through Writing
Meeting Notes, confirm understandings
Remembering (linked records)
Correlation to accepted practice and
Conflict Discover Before Mistakes are Made
1312 - ..
1313 - Summary/Objective
131401 - Received handwritten comments from Ron Buck, responding to my
131402 - analysis at ref SDS 3 line 091101.
131404 - Created ref DRT 1, which is a composite of ref DIP 1 with Ron's
131405 - comments interjected at his designated lines.
131407 - Submitted this record for Ron's further comment, and request his
131408 - comments on the other documents attached to my initial memo. Included
131409 - the composite file showing his comments on ref DIP 1.
1317 - Review Summary
131801 - ..
131802 - General
131804 - Ron cites key questions arising from my initial analysis of the "7
131805 - Habits..." I am grateful for his time in helping me focus more
131806 - carefully on Covey's important work.
131808 - All of his observations are entered in the margins of the primary
131809 - analysis, ref DIP 1, so it is unclear if the two support documents
131810 - (ref OF 1 and ref SDS 1), are similarly annotated. An adequate effort
131811 - to understand his views requires consideration of his notes on those
131812 - documents.
131814 - SDS may appear too mechanistic for many to find a clear correlation
131815 - with the social and interpersonal aura that permeates Covey's work.
131816 - Perhaps this reflects right vs. left brain predominance, but in any
131817 - event it seems a worthwhile endeavor to meld these perspectives.
1321 - Detailed Analysis
132201 - Ron expresses concern that my initial treatment of "7 Habits..." shows
132202 - lack of shared perspectives, ref DRT 1 line 62.
132204 - Differences Opportunity for Discovery
132206 - Covey might insist that differences in perspective are opportuni-
132207 - ties for discovery. The first effort is to understand perspec-
132208 - tives, what lies behind them, where are the points of true
132209 - divergence, can partial correlations be developed into useful
132210 - convergence?
132214 - Ron finds no correlation between Covey's book and SDS/POIMS, ref DRT
132215 - 1 line 60.
132217 - Comment
132219 - I set out 7 fundamentals from Covey's book, ref DRT 1 line 150,
132220 - using language of POIMS technology to show correlations. Ron
132221 - found 2 of the 7 were unsupported by his interpretation of the
132222 - material. That leaves 5 which perhaps more refined analysis could
132223 - show some correlation. This seems sufficient to try a little
132224 - harder.
132228 - Ron notes that SDS may be effective, but not in implementing Covey's
132229 - ideas, ref DRT 1 line 133.
132231 - Comment
132233 - It would be helpful to get a list summarizing Covey's ideas to
132234 - see how my understanding should be adjusted.
132236 - Though by no means dispositive, there is striking correlation
132237 - between the titles of Covey's 7 habits, and the intent of POIMS
132238 - technology.
132240 - 1. Be Proactive
132241 - 2. Begin with the end in mind
132242 - 3. Put first things first
132243 - 4. Think Win/Win
132244 - 5. Seek first to Understand, then to be Understood
132245 - 6. Synergize
132246 - 7. Sharpen the Saw
132248 - Covey's:
132250 - Commit, Learn, Do
132252 - ...cycle on p. 306 follows the power of the POIMS
132253 - management cycle:
132255 - Plan, Perform, Report
132258 - See report from Jeff Ghilardi on how SDS implements Covey's ideas,
132259 - ref SDS 4 line 51.
132262 - Ron sets out the practical challenge to demonstrate SDS meaningfully
132263 - assists in identifying roles, goals for each role, and can help apply
132264 - Covey's "Quadrant II organizing to prioritize and schedule your week?"
132265 - (see ref DRT 1 line 135)
132267 - Comment
132269 - This challenge is central to the POIMS definition of investing
132270 - intellectual capital as a process of "Plan, Organize, Integrate,
132271 - Measure," ref OF 1 line 35; and Scheduling is a key aspect of
132272 - implementation, explained at ref OF 1 line 133, titled: "Convert
132273 - Plans into Action." Thus, while not imposing upon Mr. Covey's
132274 - creative vocabulary (Quadrant, P, PC, etc.), it is difficult to
132275 - conclude other than that some correlation exists.
132279 - Ron asks for support of the contention that Covey is weak on imple-
132280 - mentation, ref DRT 1 line 135; he maintains that changing habits is as
132281 - easy as a "paradigm shift." ref DRT 1 line 320.
132283 - Comment
132285 - Mr. Covey states on page 46:
132287 - Habits are powerful forces in our lives. Because they are
132288 - consistent, often unconscious patterns, they constantly, daily
132289 - express our character and produce our effectiveness... or
132290 - ineffectiveness.
132292 - I know they can be broken. Habits can be learned and unlearned.
132293 - But I also know it isn't a quick fix. It involves a process and
132294 - a tremendous commitment.
132296 - Things that are not quick, and involve a process and tremendous
132297 - commitment are generally considered "difficult" to implement. SDS
132298 - involves a process and requires significant commitment, but it is
132299 - very quick. Its ability to consistently apply sound practices
132300 - cited by Covey and others, makes the effort to do so worthwhile.
132304 - Ron asks for the source of my sense that Covey believes it is helpful
132305 - to have a strong World View to guide decision making, ref DRT 1 line
132306 - 213.
132308 - Comment
132310 - Covey states on page 319:
132312 - I believe that correct principles are natural laws, and that
132313 - God the Creator and Father of us all, is the source of them,
132314 - and also the source of our conscience.
132316 - It does not seem too great a reach to conclude that Covey holds
132317 - decision making is guided by conscience which is enlightened by an
132318 - understanding of natural laws, whatever they might be. See as
132319 - well, pages 32 - 35. On page 35 he observes:
132321 - The more closely our maps or paradigms are aligned with these
132322 - principles or natural laws, the more accurate and functional
132323 - they will be. Correct maps will infinitely impact our personal
132324 - and interpersonal effectiveness far more than any amount of
132325 - effort expended on changing our attitudes and behaviors.
132327 - Thus, efforts to develop good habits need to be founded in
132328 - reality, i.e. the immutable laws of nature. I suspect Covey would
132329 - say that good character is conduct consistent with the natural
132330 - laws.
132333 - Ron asks how the principle of formulating and applying an adequate
132334 - World View, can be applied to a commercial contract, ref DRT 1 line
132335 - 224.
132337 - Comment
132339 - The principles of inquiry and limits apply equally to these two
132340 - examples. We inquire to determine the natural laws, how people
132341 - and nations behave; so too should we inquire about terms and con-
132342 - ditions of a contract. Neither inquiry is particularly simple,
132343 - but is no less necessary. Covey's warnings that failure to con-
132344 - form our paradigms to natural law (limits) will cause discord,
132345 - means failure to perform our contracts (agreed limits), also
132346 - causes harm. Stated so starkly these principles seem hardly worth
132347 - mentioning, yet actual scenarios rarely are presented so clearly.
132348 - This makes the talent of applying Covey's principles very valu-
132349 - able.
132352 - Ron notes he does not see how paraphrasing and rehashing other
132353 - peoples' memos, contracts, comments, as a useful and sound practice
132354 - (sorry), see ref DRT 1 line 339.
132356 - Comment
132358 - I have found analysing in this SDS record, Ron's comments revealed
132359 - gaps and errors in my understanding of important ideas. Ron's
132360 - views have forced deeper consideration and alerted me to seek
132361 - information and clarification from available sources on points of
132362 - departure. While he disagreed with my treatment of Covey's work,
132363 - his reading of my memo exposed a new perspective, and afforded him
132364 - an opportunity to improve my understanding, which Covey likely
132365 - would appreciate.
132367 - I have found that writing a diary of my thoughts, experiences,
132368 - insights and learnings sharpens my understanding. Mr. Covey has
132369 - shared this experience. I view these writings as intellectual
132370 - capital, and the process of writing in an SDS record as investing
132371 - in that resource, which thereafter is uniquely available when
132372 - needed, as a "strategic resource."
132374 - I have further found my thinking and that of others evolves over
132375 - time. Therefore, it is helpful to be able to quickly, accurately
132376 - and consistently obtain my views and those of others on particular
132377 - subjects, in the same way it is helpful to apply mathematical
132378 - formulas, design standards, or any other information preserved
132379 - through publications.
132382 - Ron asks how improving the ability to think, remember and communicate
132383 - can improve interpersonal skills, since such skills arise from inter-
132384 - acting with people, not computers. See ref DRT 1 line 354.
132386 - Comment
132388 - I am hopeful these are not mutually exclusive, and invite further
132389 - consideration by Ron and others on this point. In my experience
132390 - computers are useful to create "understanding" of language that
132391 - may arise in written or spoken composition. Thus, "understand-
132392 - ings" of writings and speech (by ourselves or others -- as in a
132393 - conversation --) can typically be enhanced by an order of magni-
132394 - tude if we test our understanding by attempting to write it out in
132395 - our own words, as well as research available facts and reasoning
132396 - such as memos, contracts, correspondence, etc. It is also my
132397 - experience that veracity, meaning and intent can be determined
132398 - from direct interaction with people rather than a computer. As an
132399 - arbitrator, I am acutely aware of this. Computers help us
132400 - process, save, and quickly and accurately retrieve what we glean
132401 - from interactions with people. This is the nexus I see between
132402 - people, knowledge and ideas that forms the primary boundary of
132403 - POIMS.