CONTACTS 
0201 - O-0319 0201 IBM CC
020101 - Mr. Ross H. Armstrong,
020102 - Account Operations Manager,

SUBJECTS
WMA Marketing
Evaluation by Outsiders
Perceived value
Special Applications
(e.g. IBM and Profs)

0507 -
0507 -    ..
0508 - Summary/Objective
0509 -
050901 - Follow up
050902 -
050903 - Ross feels the combined systems he is using at work, adequately
050904 - perform the tasks SDS does.  He indicated that IBM's email system,
050905 - called "Profs," is turning out to be more helpful than he had earlier
050906 - expected.
050908 -  ..
050909 - Ross will draft a short memo on what he feels SDS does, and how he
050910 - accomplishes those tasks with other tools.  The SDS brochure is a good
050911 - starting point for this analysis.  His need to regularly report on
050912 - results, reasons, implications and ideas for improving the work at
050913 - IBM, as he related on 900809, ref SDS 1 0125, is an example of a task
050914 - that could be analysed in this light.
050916 -  ..
050917 - Submitted ref DIT 1 0000 confirming these understandings, along with
050918 - the record of our meeting on 900809 covering prior discusions on
050919 - applying SDS. ref SDS 1 0125  This should help him craft a memo.
050920 -
050921 -
050923 -  ..
0510 -
0511 -
0512 - Printer
0513 -
051301 - Ross is using a Quietwriter printer.  It prints wordprocessing and
051302 - Lotus files when those programs are configured for "Quietwriter. It
051303 - will not print SDS reports formatted with HP or Epson PCL.  Ross
051304 - advised his printer at work is not configured for Epson PCL; rather
051305 - his software programs are set to Quietwriter.
051307 -    ..
051308 -   Quietwriter should print SDS reports formatted for ATT Mail, since
051309 -   they have no PCL.  The reports will print as straight ascii text,
051310 -   similar to messages printed from Profs or ATT Mail messages.
051311 -
051312 -
051313 -
051314 -
051316 -  ..
0514 -
0515 -
0516 - SDS & Profs
0517 -
051701 - I explained the new SDS integration with ATT Mail, which supports
051702 - sending and receiving messages worldwide, ref SDS 2.  ATT Mail is
051703 - similar to Profs.
051705 -  ..
051706 - Ross asked how this works.  I'll send him this thing to demonstrate.
051707 -
051708 -
051710 -  ..
0518 -
0519 -
0520 - Evaluation
0521 -
052101 - Offered to support Ross similar to the situation at ATT, so he can
052102 - apply SDS at work without interuption, until he learns it.
052104 -  ..
052105 - Ross feels this will not be helpful, because the software and other
052106 - procedures available at IBM are adequately performing the tasks SDS
052107 - does of supporting "thinking through writing" integrated with time and
052108 - subjects.
052110 -  ..
052111 - Thanked Ross for his efforts and interest.
052113 -  ..
052114 - SDS is not easy to learn, so the time he has invested has undoubtedly
052115 - been burdensome, especially so, in light of the apparent results.
052116 - Associating ideas and knowledge is a complex task, which is why the
052117 - human mind is such a wonderous tool.  To significantly enhance its
052118 - performance seems an arcane, even Quixotic undertaking.
052119 -
052120 -
052121 -
052122 -
052123 -
052124 -
052125 -
052126 -
052127 -
0522 -
0523 -