CONTACTS 

SUBJECTS
WMA Marketing, evaluation
by Outside people
Ross Armstrong, Training
Distribution, Tape drive for Ross

0606 -    ..
0607 - Keyboard inquiry, need fitting for AT keyboard.
0608 -
060801 - He hasn't done anything on this yet.
060802 -
060803 -
0609 -
0610 - Interface?
0611 -
061101 - He has inquired about backup.  Ross requested that I bring a tape
061102 - cartridge for him to try with a tape backup system they have
061103 - available on the floor.
061104 -
061105 -
0612 -
0613 - Training, using manual
0614 -
061401 - He expressed great frustration today because of how hard WMA is to
061402 - learn.  I explained it is difficult to learn, but very easy to use.
061403 - After I showed him how to perform more functions  he agreed with
061404 - this.  The basic problem is that he is not using the manual and so
061405 - is not getting an orderly understanding of the thing.  Therefore, he
061406 - lacks context when we discuss each point.
061407 -
061408 - The reason for this is that he wants to do things as he needs them,
061409 - rather than start at the beginning and learn the basics in order to
061410 - create a foundation to build on.
061411 -
061412 -
0615 -
0616 -  2130 called Ross at home
0617 -
061701 - I called him at home late this evening and emphasized this point.  He
061702 - said that after I left today, he had a "breakthrough" in understand-
061703 - ing the system.  He was able to use the Manual to create a new
061704 - activity.  Ross said at first he felt the Manual style was awkward
061705 - because it does not start by giving the mechanics of how to create a
061706 - new activity, but after he got into he realized the context that is
061707 - explained is essential to know what is going on and why.
061708 -
061709 - This is important.  We need to find if people can learn to do things
061710 - by themselves by using the Manual.  Ross' experience indicates that
061711 - it is difficult to get bright people to use the Manual  but that if
061712 - they do, it is well enough written to get the job done.
061713 -
061714 - Internal management
061715 -
061716 - Ross said he feels now that SDS could have been a great help in his
061717 - prior job.  This is significant because he felt last week before
061718 - using it, and expressed again a few days ago, that his prior job did
061719 - not lend itself to the kind of detail SDS captures.
061720 -
061721 - This means we have to get people to use it and then it will sell
061722 - itself.  I think the only way to do this is by testimonials.
061723 -
061724 -
0618 -
0619 -